Complete Irrigation Services, Inc.

I have been a customer with this company approximately 15 years. About a month ago two men from this company showed up to winterize my irrigation system and in the process broke the door to the control box. The two men left without mentioning that to me so I called the company and asked if they were going to fix the door. It’s been over a month now and I have not heard a word back from them. Nothing like taking ownership for something you did wrong, not saying much for “keep the customer happy”. All I can do is never, ever recommend this company to anyone who does ask me.

Have been very pleased with the service and quick response, when needed, for our irrigation system. Kevin is an outstanding worker and I would recommend this company to anyone looking to install a system.

I'm extremely disappointment in this company. I have used them for the last several years and all of a sudden I am not receiving any response from them. I have left numerous messages for someone to call me back to schedule my start-up service for this year. I also need someone to look at a sprinkler head for me. I have not received any response at all. It makes no sense to me why someone can't just simply return the phone call even if they are completely swamped with calls.

It went about as poorly as it could have. 1. Appointment 1. I took off time from work. The guy never showed up. 2. Appointment 2. I took time off form work again. The guy didn't show up....again. I called Penny and to her credit she got him out to the house. Having already walked back to work, I headed back home again. When I arrived, I found him digging up my yard, not close to the vicinity of my sprinkler system. I told him that he was digging in the wrong place and he explained that he saw some rubber piping (it was the trim around some bushes to hold mulch) and thought it was the broken pipe. Directing him to the correct spot he located the broken pipe and told me he wasn't sure if he had that size fitting. He took a piece of it with him to check with his boss. 3. Failing to get back to me, I had the pipe repaired by another company. I scheduled a service appointment to close down my system for winter. They send out the same guy again, though Penny had promised they'd send me someone else as I wasn't happy to have been stood up twice by him already. He preceded to blow out the system. in doing so, he not only broke the pipe I'd just repaid but two additional zones. I asked him if he used to much pressure and he mumbled something in response. Shockingly he wanted to be paid despite the damage he had done. Frankly, I'd had enough of the whole company, paid him just to be rid of them. Penny was very apologetic over the phone but she had been all along. Her apologies never manifest in a solution or better service. As a result, I can't possibly recommend this company to anyone. I'm open to the possibility that it really was just one incompetent employee. Fair enough. However, the fact that the same guy managed to botch my job 3 different times speaks to a failure of the organization as a whole.

They showed up on time and did the job quickly. They pointed out some trouble spots that we should look at in the spring, leaks and broken heads and what not. Will see them in the spring!

They came during the timeframe promised and the technician located all the sprinkler heads and ensured that they were working properly. A few got a little cockeyed from all the shoveling/snow blowing this winter so he had to adjust them.

Great

We have used another company for a few years and really did not like our provider. His work was fine but he was very unprofessional - just zipping up in his car and hanging out his window to ask if we were ready to winterize. Last year he just came in and did the work and billed us without asking first - apparently he has worked at this property for years ahead of us moving in. I decided to find another provider and called three companies. Complete Irrigation was the only one who had someone professionally answering phones for the company. Not only did I get to speak to someone right away (versus leaving messages for the other 3 - only one of whom even bothered to call me back), but she contacted her serviceman who happened to be in my area. He was at my house within 20 minutes. He was courteous, professional, and knowledgeable. The charge was in line with what we paid with the other company but feel like we are in much better hands. VERY HAPPY with Complete Irrigation and will use them for all of our sprinkler needs. I HIGHLY recommend.

I had contacted at least 3 other irrigation companies over the past year and had very poor experience. In general, they were not very responsive/punctual on appointments to provide estimates and/or failed to schedule or show up to perform the actual work. In contrast, Complete Irrigation was the complete opposite. They promptly scheduled a visit to provide an estimate within 24 hours of my first call. The manager (Bob O'Neill) was extremely professional and knowledgable in reviewing my system and promptly provided a well documented estimate via email after he worked up the numbers back at the shop. Upon acceptance of the estimate, they scheduled the work that same week and completed it in half a day. Bob was there to personally oversee the work, as well as 2 technicians. All repairs went flawlessly, and they even completed the work for less than the original estimate. Finally, an irrigation company I can count on!

They came when promised and did overall a satisfactory job. But they had not realized that the existing control box did not have functioning spare capacity for the new zones, so they installed a new control box for a negotiated extra charge. Three of the existing valves failed during the new installation and were replaced without charge as negotiated. Minor adjustments of the new installation were needed and taken care on a subsequent visit at no charge. Eventually all was completed to my satisfaction.

Was one of 3 companies who gave estimates. Price was reasonable and the owner spent a lot of time prior to the estimate explaining what would be done. Once we gave him the job an installation date was made and the work done promptly. We love our sprinkler system and would recommend the company.