Response from Above & Beyond Tree Service LLC
I thank (member name removerd) for his review. However, I wish he would have explained why he only gave our quality and price a "B" rating. Especially, since we did a lot more then what was agreed upon when the estimate was submitted. (member name removed) had two large pine trees in his front yard. I quoted him a price to remove the trees and grind the stumps. Once we removed the trees and ground the stumps as described in the estimate, I realized there were many more roots that needed to be removed in order for (member name removed) to properly plant grass. Since (member name removed) was at work, I made a decision to remove the additional roots and ordered an additional truck, crew and skidsteer to the site. All of this additional time, fuel, equipment and man hours was done without increasing the original estimate. After speaking with (member name removed) when the work was done, I was confident that he was 100% satisfied with the additional service we provided with no additional charge. Perhaps the additional work was forgotten since the review was submitted 14 months after the service was provided. Either way, my men and I went above and beyond for (member name removed)