appliance repair, small appliance repair, dryer vent cleaning
 + 1 more
I have never written a review on an appliance repair and install company but I could not go another day without talking about the customer service and great job this team did on my appliances. Mike Roia came out to my home for several items and all are in perfect working order. He was honest about the repairs and veru fair with pricing. He even helped me by coming out when my fridge stopped working within 24hrs and I know that that level of commitment to a repeat client is not always seen with the others. If you have any repairs or need appliances installed call them. They are there to help and are kind and professional.
Description of Work: Fridge repair, glass stove top installation and dryer vent cleaned
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John B.
11/2017
5.0
appliance repair
 + -1 more
Did a great job.
Description of Work: Dish Washer cleaned. Viking range repaired
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Leslie F.
10/2016
5.0
appliance repair
 + -1 more
Excellent work as always - showed me the damaged parts - explained the problem - solved it!
Description of Work: I have used Mike Roia for years and he has always done great work!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michele D.
09/2016
5.0
appliance repair
 + -1 more
unknown
Description of Work: Responded promptly, very professional and provided practical advice to prevent further problems.
Rating Category
Rating out of 5
Yes, I recommend this pro
Tracey M.
06/2016
4.0
appliance repair
 + -1 more
unknown
Description of Work: Mike was excellent. Showed up on time, and was very knowledgeable about his work. He even went above and beyond to help us on a weekend. Awesome customer service that I would recommend!!
Rating Category
Rating out of 5
Yes, I recommend this pro
Eric D.
05/2016
5.0
appliance repair
 + -1 more
unknown
Description of Work: Dishwasher and microwave repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
$150
Kent D.
04/2016
5.0
appliance repair
 + -1 more
Their advice was invaluable. I would use them without hesitation in the future.
Description of Work: My LG washing machine would not start this morning. I tried everything I could think of. When I called Roia, the gentleman suggested I unplug the unit for 40 seconds and plug it back in. HE told me it would do a hard reset of the system. It worked! A less honorable repairman might have just scheduled a service call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James C.
03/2016
5.0
appliance repair
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amy A.
01/2016
1.0
appliance repair
 + -1 more
Not well. He did give me a written quote and then tried to charge me much more money when the parts arrived. He yelled at me in my drive way and I asked him to leave.
Description of Work: He was supposed to repair my dryer but he quoted me $165 to start but then when he arrived with the parts the job was suddenly $265!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$400
Response from Roia Appliance
Customer was told the cost of a new motor and blower with pulleys $265.00. She clearly miss understood. I advised against doing the repair,but She gave the go ahead to order all the parts .
Larry C.
04/2015
5.0
appliance repair
 + -1 more
Brought everthing I needed, on time, got everything completed and shipshape in under an hour. Had previously advised me to wait to repair cosmetic issues until something was really broken. Great service!!
Description of Work: Replaced a broken keypad on my DACOR range
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Alec M.
02/2014
5.0
appliance repair
 + -1 more
Very nice guy, pleasant to talk to and work with - and obviously knows his stuff and takes the client's interests to heart. Would recommend.
Description of Work: I first called Mike to ask about repairing an existing 5-year-old dishwasher - after I reviewed the problems on the phone with him he was very honest about it probably being a waste of time and money to repair it (LG dishwasher) and that he wouldn't feel right about charging me a "diagnostic fee" just to come out and tell me that. I really appreciated that. I asked him specifically for a brand recommendation (Bosch) and a recommendation for a place to shop (he suggested Gil's in Bristol, which we went to and had a great shopping experience!). A few days later he picked up the dishwasher from Bristol and installed it in just under an hour in our kitchen (that's the $155 I paid).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$155
Jean Syverud D.
02/2014
5.0
appliance repair
 + -1 more
He came promptly, fixed it quickly and I haven't had any problems with it since then.
Description of Work: He fixed my dishwasher.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lynne S.
12/2013
5.0
appliance repair
 + -1 more
Repaired dryer.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Rachelle E.
09/2013
5.0
appliance repair
 + -1 more
It went well, they came in and checked around, asked a munch of questions, and fixed it right up. They were out of the house in like 45 minutes. Also very polite and friendly.
Description of Work: Our Bosch dryer and washer were not working. They came in and fixed both of them.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Arthur C.
08/2013
5.0
appliance repair
 + -1 more
e
Description of Work: They serviced a relatively new refrigerator that failed. They pointed out that it was probably a major failure but if I wished they could install a part to see if it might solve the problem with the promise that if it did not, they would refund the cost of the part and charge only the labor. The refrigerator ran for a week or so more and failed again. The cost of the part was quickly refunded. We purchased a new refrig.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
William C.
07/2013
5.0
appliance repair
 + -1 more
Arrived on time and done within 15 minutes. While the work was done professionally, it did seem like he was in a hurry (and to his defense, he was back from a vacation the prior week and did say he was "swamped"). Regardless, the work was done, and done well. Overall, very pleased!
Description of Work: Bosch dishwasher repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Lauren M.
05/2013
5.0
appliance repair
 + -1 more
Very professional and fast. Took all the boxes and left overs from the new units with him. Would use again.
Description of Work: Removed old microwave and stove from fixings and came back later to reinstall new microwave/stove.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Mary Ellen C.
04/2013
5.0
appliance repair
 + -1 more
The overall experience was great.
Description of Work: I called Mike Roia after checking Angie's list for a list of companies that serviced appliances. My dryer was not working so I called and left a message. He returned my call and came to my home a few days later. When he arrived he already had an idea what the problem was so he had the parts with him. He checked out the dryer and it was the belt and also a pulley that had broken. He fixed it within a half hour and assured me that my dryer would last several more years. He was very nice and professional and I would definitely call him again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
kathryn E.
10/2011
5.0
appliance repair
 + -1 more
excellent start to finish
Description of Work: warranty service provider
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Barbara W.
06/2011
5.0
appliance repair
 + -1 more
Repair has lasted. It is an 18 year old downdraft fan, and he repaired it as requested.
Description of Work: Repaired thermador fan. Had to return for an additional part he had forgotten to order, but was handled well. Returned again when fan quit again at no charge. Professional prompt service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
Heidi F.
04/2011
5.0
appliance repair
 + -1 more
I cannot praise this company enough. They are courteous, reasonable, efficient, and on-time. Both times the issue was pretty much diagnosed over the phone, so the repair itself was quick. I highly recommend Roia Appliance Repair.
Description of Work: I have used this company twice - once to repair my stove, which wasn't heating properly, and once to repair my refridgerator, which was freezing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
kathryn E.
09/2010
5.0
appliance repair
 + -1 more
very well. satisfied.
Description of Work: Warranty service, have used them at least four times. repaired stoves, microwave, trash compactor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Sophia B.
10/2008
5.0
appliance repair
 + -1 more
Very prompt and efficient.
Description of Work: Viking stove was not working properly. He diagnosed the problem, ordered replacement parts and returned within a week to fix it. It is now working perfectly.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Dryer Vent Cleaning,
Appliance Repair - Small
FAQ
Roia Appliance is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Roia Appliance accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Roia Appliance does not offer free project estimates.