Superior Plus Energy Services

Terrible customer service. We signed up with them 21 years ago because they were a local company (then called White Fuel), but now apparently they are owned by some big conglomerate without a phone number, out of New York. I had a very upsetting experience with them and will never go back.

.

had them for years. Then their prices went through the roof. Then when we needed service it seemed they were no longer a full service provider, but were contracting out that work. That was the end of it for us.

unknown

Superior was completely inflexible. The dispatcher could only tell me that the oil would be delivered today, but would not be able to schedule a time. She explained about the schedule route and I understand the importance of a route. But I am a regular, long-time customer who made a special request for the first time ever and the company would not budge. On the other hand, the person who is installing my oil tanks (someone I've had since I bought my house 20 years ago) called his oil company yesterday and they had no problem scheduling a delivery today at 12 p.m. When I told the Superior dispatcher that, if she couldn't schedule the delivery, I'd go ahead and use this other oil company for just this delivery, her response was "good luck with that." She then made assumptions about this oil company being a one-man show with no experience, etc. In fact, this other company is well established and has been around for years and under the same name they started with. I indicated above that I would use Superior Oil in the future, but that's only because I am currently in a budget program with People's Power & Light and I have a balance to use. And, by the way, this program is supposed to be the lowest price, but this other oil company is a little less expensive. Customer service is not one of this company's priorities.

Been happy with Superior since they took over White Fuel, with whom I had been for years. Particularly during the cold winter of 2014/2015, Superior kept my oil tank filled and my house warm. I saw their yellow oil truck in the neighborhood all winter, it seemed. Maintenance and service has always been reliable, friendly, effective. I have an annual service contract on my burner system, automatic oil tank fills. Recently pitched by a competitor with a lower oil and maintenance contract price. Superior adapted and put me on a better plan, both for oil and for burner service. Would have been nice to get these prices without calling in, but Superior remains compettiive as long as they're reminded to do so.

Poor customer service. Late for technician appointments. Oil delivery was late during a cold month and let me go nearly empty, which caused tank bottom sludge to clog my system. Had to make several calls to get a tech out even though I have a "Gold" 24-hour service contract. Then they had the audacity to call and ask for referrals.

heat several times a year using this company. .I called the emergency line when I got home from work and reported the incident and advised them that I demanded to have a serviceman at my home first thing in the morning. No one came and they apparently never got the message from the service. I spoke with a woman the following day and said this is inexcusable, that I should be without heat and told to call the next day. I told her I was cancelling my contract. She said that corporate would send me a check in 4 - 6 weeks. I never got a check. I looked at an old statement to find out the contact info for corporate, and discovered that cancellations must be faxed or in writing or emailed otherwise, it is effective from the date that they get the notification one of these ways, which I was not informed about on the phone. I subsequently emailed, faxed and sent a certified letter, as they have merged with Regan (which is when they got much worse), so I'm not sure if any of these contacts are even still valid. I changed companies and they found the problem with my boiler and I have had no further problems this winter, thank God

Honestly, I don't think we will stick with this company. We chose them because the oil price was reasonable and my sister and her husband have had a great experience with their propane energy service. The pros The cost of home heating oil was really reasonable and we were able to lock in at a good price for the year. When we switched oil companies the owner of Superior came to the house to check the heating system over first. He estimated how much he thought we'd need on a budget plan.The cost of oil is much lower than the company we'd been using for years (Buckley). He was punctual and personable. They have 24/7 emergency service. The oil delivery guys call before they come as requested, they close the gate door on the oil tank access and have not thrown any "hot" additive under the outside tank. They do a good job. But: Cons When we considered switching and were looking around for a new company, I asked Superior several times what the cost of a yearly service contract was. I was quoted $175 by customer service and the boss. When I got my first bill, it became clear that the quoted service contract price is a "promotional deal" for new customers and the regular price is going to be $399 next year. This was never disclosed and is around $100 more than most of the other companies we interviewed or what we have paid previously. We also discovered another concerning issue that was never disclosed. I don't know if this is true, but I have been told by competitors that this company used to have their own in company service crews but now farms the work out to outside contractors. My experience with their service guy suggests it probably is true. The guy that came to service our furnace arrived in an old beat up unmarked van. He had no insignia on his dirty coveralls or any company identification for me to know who he was or who he worked for. We also had a problem with fan on a thermostat in the furnace room that is suppose to go on when the furnace is running to remove the exhaust build up but stopped working. He wasn't able to deal with that at all but told me he knew what he was doing. After he finished servicing the furnace, he didn't have a tag to leave on it to indicate what kind of servicing was done etc., because he didn't have his regular truck. So far, the furnace works fine but I still have to get someone in to fix the fan issue and my confidence in their ability to properly deal with the furnace is low give the lack of professionalism. Next time, I'll be looking for a company with service techs that are certified and work for the company rather than outsourced contractors.

unknown

very professional

We've had them for 13 years. Not the cheapest, but absolutely fast and reliable service. They have been very honest with their advise, never feel them pushing unnecessary services.

I originally purchased oil through HeatUSA which assigned Brennan Oil to provide oil and service. Brennan was apparently bought out by Superior Plus which is throughout New England. While it used to be a very good deal, currently the HeatUSA premium is about 45 cents which incorporates a substantial service contract. Not too great a deal at 800 gallons/year. I have grown tired of the service of superior plus -- a few years ago they let my tank run dry (no notice of a missing delivery) when I missed a payment by a week (there is no automatic payment). The woman was quite nasty and said I would be on COD for the next few deliveries, which didn't actually happen. I have two zones and they declared their contract didn't cover zone valve failure unless I had a supplement I'd never been told about. Their service people are pretty good (better than Petro). Recently I got a note that my tank vent was an improper size and I would receive no further deliveries unless resolved, which may be true but it has been successfully receiving oil for at least the past 25 years including at least 7 annual tuneups without mentioning it. Typical "big company" attitude. Time for a local company.

It has been a good experience. They are pretty quick. We had a couple of things not working and they were pretty quick to come out. They clean our stuff yearly and never had any problems.