SANTORO'S CARPENTRY

They did excellent work. They were here on time and they were very courteous. They did good work. The deck was lifted up and put a couple of planks in. They did everything they were supposed to and did it on time. Their pricing was very adequate.

First it was a bit difficult to get a time for them to look at the job (no problem). Toby came by, had a look, and after discussing the job with his boss offered to do it for $450 (+ material cost for second railing post that we at first only wanted to have fixed rather than replaced). He came (on a Sunday), and I hung around to give him a hand and pick up a trick or two. It was clear right away that he would have to come back another day as the lumberyard where he wanted to buy the cedar post is closed on Sundays. He finished the corner board that day, I paid the $450 and received a handwritten receipt for labor and material. Then I didn't hear back for a while (they were still busy with a big job), meanwhile our porch wasn't safe to use as one side of railing was missing. Meanwhile I went to the lumberyard myself to get the railing post. After three weeks and repeated calls/text messages I received a call (at 10:30, being at work) whether they could come at noon the same day. I was a bit surprised but made sure I was home by noon. Unfortunately, Tobey was late more than half an hour. He then installed the two railing posts in about 3.5 hours. Then I was surprised as he asked for $300 once done. Of that, $50 were for material (the only piece of wood that was used was a short piece of pressure treated 2x8 or so, and he had to rent a circular saw from Home Depot because his colleague had forgotten to leave him his, but should I pay for that?). At no time before was it mentioned that the original offer of $450 would have to be corrected. I said that I was surprised and was subsequently told that that was the price Toby's boss had suggested, but I could decide on how much I want to pay. Now what kind of business practice is that? This put me in an uncomfortable spot, and I agreed to pay $200 ($150 on top of material). I did not receive a receipt. I actually liked Toby a lot, and he did a good job, and based on that alone, I would hire them again. If there ever is a next time, I'd make sure we get a written offer, detailed written (i.e. on a computer) receipt, and that there are no surprises.

job went very well. completed on the stated date. very neat, picked up at end of day.

Mr Santoro put a 4and quot; x 4and quot; post at the bottom and reinforced it. He then installed the railings and grip bars. King Kong would be safe using those stairs and railings.

Dave was very professional about the bidding process. He was on time and returned all calls. He had a good attitude and was responsive to the feedback. His estimate was very clear and detailed. I had good architectural drawings of the job and a really clear scope. Unfortunately, his price was over double the other contractor who was awarded the project and did a great job. Too bad since I liked Dave's attitude but being off by so much really killed his chances. I would consider calling him on future jobs.

It was good. Santoro's Carpentry explained everything to me and they went out to do it.

A very short summary of my review is summed up in three words, and quot;Just hire Santoro'sand quot;. I witnessed a project (three story deck) Santoro's was working on near my home for many weeks before my initial contact. I was impressed with their work and daily committment to the observed project. I had recent negative experiences with contractors overscheduling and then working on my projects very sporadically. This would not be the case with Santoro's. My project began with a lot of planning for the work over a period of a couple months. Santoro's developed the deck drawings necessary to obtain building permits and obtained all necessary permits. The planning stage was very important, as I considered various options / materials for the project. Santoro's investigated options and provided detailed estimates that allowed me to make the best possible decisions. I was very pleased to start off the project with a clear idea of the execution plan, schedule, and cost. As my project was very large, Santoro's worked at my home for approximately four months. Mr. Santoro and his workers were always professional, courteous, and respectful of both my and my neighbors' properties. I developed a very good relationship with Santoro's during the project. I was so pleased with the experience that I hosted a number of barbeque cookout lunches for Santoro's throughout the project. Believe me, if you would have someone work at your house for many months you would definitely want to like the people working on the project. Santoro's just made everything seem easy. Santoro's provided high quality materials and installed all materials in a professional manner. I witnessed a high amount of attention to details that went beyond my expectations. Santoro's completed the project in very close agreement to the initial schedule and cost. As I expected, we executed a small number of change orders for additional work. I was very pleased with the work and cost for the additional items. I was also stripping paint from and doing minor repairs on my home during the time Santoro's was working on my project. Santoro's was very accommodating during the project and their cooperation allowed me to do a significant amount of work in preparation for priming and painting the entire house after Santoro's completed their work. I am very pleased with my Santoro's experience and plan to hire again for a roofing project that would involve asphalt shingles, rubber roofing, and repointing/rebuilding a brick chimney. Definitely an A+ experience for me.

From the moment my husband and I met Dave we were extreemly impressed. He had a great vision for what we were looking for. He provided an extreemely detailed plan to that we knew what to expect. Arrived when he said they would. Picked up at the end of the day. We are so happy with our new and quot;party deckand quot;

I know David Santoro about three years ago, when my neighbor innovated their bathroom. They hired David Santoro to do the job. After the completion of the remodeling, my neighbor proudly invited me to visit the newly innovated bathroom. It was great. I secretly thought that someday I would invite David to do my remodeling projects. This summer, I start to remodel my kitchen and bath. At begin with, I want to save money, so I hired a handy man who claimed he was capable to do the project. This was a mistake I made. The handyman had proved that he has no ability to handle such project whatsoever. He made many low level mistakes that I could see by my naked eyes. I had to watch his doing every minute and I was worried every minute, until my tolerance to the end. I called David about my situation. David was so kind. He immediately agreed to take over this big mess and heading the project in the right track. David Santoro did not disappoint me. The crew members are polite, responsible, and knowledgeable. They striped down the walls, ceilings, and floors. Rewind and upgraded complicated electronic circuit and plumbing system. The carpenter, Shawn, is a very skillful master. He is in charge of all cabinets and some tile work. I expressed briefly my idea, Shawn immediately got a point and did exactly what I want and even better ! David is a very smart man. He knows all trends nowadays in contractor’s realm. He creatively installed a hidden TV under a cabinet, an automatic light in a closet, and tiled very intricate marble mosaic floor … I consider myself a picky client. I myself had been training at art school for many years. It is not easy to make me pleased about a project, in particular, art involved. For David Santoro’s company, I give them two thumbs up. The project started on August 27, 2012. It delayed target completion day due to miss out ordering by previous handyman. It is not David Santoro’s fault. For what have done, I could envision the future kitchen and bath: It is vintage meets modern, elegant yet casual, convenient yet functional. It has timeless beauty and it is truly a masterpiece !

The crew started the job when they said they would. They were hard workers, friendly and meticulous, and cleaned up after eaxh day's work. Dave Santoro folllowed up several times with us and his crew on the progress and results. The deck turned out beautifully and my husband and I are extremely pleased with theservice and results.

After you've spent most of your home improvement life disappointed by one contractor after another, Santoro Carpentry is the guy who comes in and completely restores your faith in contractors. From day one, he showed up when he said he would, the job was done when he said it would be done, and for the price he said he would cost. That's a rare thing these days. I was having trouble getting contractors to even show up to give a quote. Dave (Santoro) would keep me up to date by regularly texting me photos of the progress and always keeping me in the loop of what was going on. He knew right away from the beginning what the job would entail, a refreshing thing after the previous contractor told me it would be between $20,000-40,000 depending on what he "found" once he got started. His price was the best of anyone but more importantly, I felt I could I could trust him with such an enormous project that had great potential for problems with building permits and inspectors. Dave is the only guy I will ever use now for any project and am skeptical to give such a raving review for fear of losing him to so many others. But, when you find a true gem, it's a shame to not share him with all the other jaded homeowners out there that need help.

We played phone tag and set up a date, but the gentleman did not show or call. I do not know what happened.

Excellent work for an excellent price. He is very easy to work with, very neat, and very professional. We had a misunderstanding on the style of the railings and he resolved the issue quickly. I would highly recommend Santoro carpentry to my friends.

The job was fair. They were doing the work very late in the season; therefore it was hurried. He mis-measured some picture windows, which meant he wasn't able to do it right. By the time he realized the mistake he had already torn out the old ones and there was no way to go back because it was a six week wait to get replacements. There were definite compromises and mistakes on his part. The pricing was great. We don't think we would use him again.

WENT GREAT - ONE OF THE BEST PHONE CALLS I HAVE EVER GOTTEN.

He showed up, looked over the job, said that would be easy and that he'd call with a price, Never heard from him again.....

They were fantastic and unbelievable. The project is in the process right now. It's an excellent price for the work they are doing. They have been very thorough and very professional. I would use them again in the future for another project.

They were polite, professional, engaging, timely, and detail oriented. We selected this company because of those qualities as well as their price being the most reasonable. During the work, we added many smaller additional projects and were very picky about some things we saw. They reponded immediately to all of our requests and did an excellent job....even when we were very picky. The finished product was excellent. Their work and attitude and finished product are all truly excellent. We would definitely hire this group again!

Dave was incredibly professional from start to finish. We had some delays in starting the job on our end, but Dave was totally accommodating and flexible. He was able to start as soon as we were ready for him. He returned phone calls in a timely manner. We live in a 100 year old house in a historical neighborhood. Dave made several trips to city hall himself to inquire about appropriate permits and rules regarding this type of project. From the street, the new railing looks identical to the old one. He matched the paint and the overall look perfectly. However, the new railing is much safer, better looking and more functional up close. The deck itself is perfect. The work that Dave and his partner did truly exceeded all of our expectations.

His estimate was a bit higher compared to another bid. He was very nice and I really liked him. He came the next day after I called and gave me a quote over the phone the day after. He was much more prompt with in the estimate situation. I knew right off hand exactly how much it was going to be and he was able to do the work the following week.

The guy didn't show up on time and I had to call him. He was very nice when he was here, but I was a little bit peeved because he didn't call to tell me that he was going to be late. The quote was reasonable and I was thinking that I might use him. I had to wait because my roof was leaking and I haven't had the work done yet.

We've lived in our house for 8 years and the kitchen renovation was long overdue. We can't believe that we have a beautiful new kitchen but was worth the wait. We went with ikea cabinets which they put together and we love the look and design of them. Just make sure that you pick up extra hardware for the cabinets at Ikea. The job took about 4 weeks and the last thing to go in was the countertops. Everything will stay smooth if you keep on top of ordering all the appliances, cabinets, and countertops on time. We communicated daily about every detail.

There were two times that we made an appointment and he forgot about them. His estimate was actually half the price I got from another company. I haven't had the work done because I am waiting to be sure my leak is fixed. I?m not sure if I will use him.

I was really impressed with Mr. Santoro, but I did not choose those guys to do the work. He was very nice and very knowledgeable. The guy was supposed to send me an email, but it never came. He probably had the wrong email address. I had to keep calling roofers back because they didn't return my calls and I got tired of calling roofers that would not return my calls. I would definitely consider using this company in the future.

Each aspect of the job was done quickly, professionally, and courteously. Each employee (team of 4 guys) was not just polite, but interesting and fun to talk with. They did a great job with cleanup as well.