The following is my response to the "Provider Response" below dated 7-31-12: Frankly, besides the condescending tone of Mr. Pino's "response", I found his letter amazing in its blatant disregard for the truth. I have several witnesses who would dispute every word of his response, not the least of which is the town building inspector who is extremely familiar with my 1971 (not 1959) home. I realize that nothing short of a court action will get probably Mr. Pino to pay for the damage that he knows he caused (as do the witnesses who observed him first-hand), and which has been verified by an expert professional service technician who provided a detailed written report of the damage, what caused it, what parts required replacement, and the total cost to me. Mr. Pino has alluded to his call to the manufacturer of my forced-hot air furnace, claiming that the "technical supervisor", whose name he has NOT provided, told him that the blower could run constantly. My research has revealed quite the opposite, that these blower motors are NOT built to be constantly running forever because the bearings will eventually wear out. But I would not expect a manufacturer to state anything other than the wonderful virtues of the product he is selling. I also do not know how Mr. Pino represented the issue, but judging by his many misrepresentations in his home inspection report, I would not trust that he would represent this issue with any accuracy. . Thus, his narrative alone cannot rise to the level of empirical evidence when in-the-field experts who deal with these issues every day are stating the opposite, in writing! I believe it is important to warn others that Mr. Pino seems to be more of a used-car salesman than a competent home inspector who will use oratory instead of reality to defend his inaccuracies, such as his clearly stated inability to recognize such things GFCI outlets with big red buttons on them in the master bath and outdoor outlets, or the concrete footings that the legs of my deck are CLEARLY sitting on, or the fact that my heating system and my central air conditioning system are two totally distinct and separate systems. In his home inspection report, which he wrote, he inaccurately identified them as a single heat-pump-type system. I would be happy to invite representatives of Angie's List to my home to see these things for themselves, and allow them to decide impartially who is being truthful vs. who is attempting to sell snake oil. Thank you for reading this.
Description of Work: This home inspector's web site misleads people into believing it is a company with multiple inspectors, but it is a one man operation. The inspector was hired to do a home inspection on my home. Most home inspection reports are no more than 20 pages, but his was a template of 86 pages. His report included more than two dozen errors and false statements, including no GFCI receptacles (False), cross-wired receptacle (False), two roof layers (False), deck legs on ground (False), windows too small (False), A/C and heating come from one unit (FALSE), and many many others, but the worst thing was that he caused several hundred dollars worth of damage to my home, witnessed by two people, and then refused to pay for the repairs. This guy is a great marketeer, but his skills in home inspections for sales purposes are very sorely lacking. I would not use him to clean my toilets, fearing he might break the handle off, and then claim there was no toilet to begin with!
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
Response from On Target Home Inspections LLC
As a consumer as well as a service provider, I am very happy that Angie’s List exists. It is important, whenever possible, to get feedback about providers before engaging their services as unscrupulous and incompetent service providers do exist and should be exposed. Unfortunately, at times, ratings can be misleading or downright inaccurate, for a myriad of reasons, and result in the unjust marring of a conscientious and competent service provider’s reputation. Sadly, this is the current case. To set the record straight, he was never my client, and therefore, was not provided with the inspection report in which he states so many errors were made. I was hired by a potential buyer to do an inspection of his 40+ year-old mobile home (He reports on Angie’s List that it was manufactured in 1959, making it 53 years old.). Deficiencies were found during my inspection and reported upon. As he said, the report was 86 pages (more than 20 of which contained helpful home tips for my client), so you can see that I obviously do not try to cut corners. For reasons unknown to me, the buyer chose not to purchase his home, and as far as I know, the home remains on the market to this day. He suggested that the sale did not go through as a result of the inspection report. If so, that is of course the potential buyer’s right, and arguably, a very good reason to hire a professional home inspector prior to purchasing a home. His main complaint is that I left the heater blower on while he was away. As the inspection was performed in February in wintery New England, I can just imagine the complaint if I didn’t leave the heater on! He said the heater blower burned out after my inspection because it was left in the “Constant” mode. Although it is my practice to always leave all settings, be it thermostats, water heater temperature settings etc. as I found them, he suggested I changed it during the inspection. I will not attempt to refute his claim since it’s his word against mine, but putting that aside, wouldn’t basic logic suggest that if a unit has a constant mode, it would be acceptable to use it in constant mode? When he initially contacted me back in March with his concern, I promptly (the same day I received his letter) responded to him after doing some further investigation. At that time, I contacted the manufacturer of his heating unit and was able to speak directly with the Technical Supervisor about whether this particular model of heater, being used in “Constant” mode, would cause damage to the unit. He chuckled and said “No;” the units are “rated for continuous use.” He then referred me to several sections of the service manual where it discusses the “Constant use” option. One such section read [the] “limit control provides either automatic operation of the blower through the thermostat or constant blower operation.” Clearly, even if the unit was not originally on in constant mode, it would not have been an issue. Hopefully, it is abundantly clear that I have already addressed his concern both in a timely and professional manner. He simply did not receive the answer (or money) that he was seeking, is apparently still unhappy, and has since issued this complaint on Angie’s List. As for his other claims, not to be disrespectful, but they border on silly. There are too many issues to address individually in the space I am provided, but suffice to say, you do not even have to be trained as a home inspector to see when wood is in contact with soil. You probably don’t even need specialized training to see when there is a GFCI receptacle versus a regular receptacle in a wall. As you might imagine, I am not willing to pay for the repair on his aging heater, and for that I will probably always have an “F” grade on my Angie’s List report card. Thankfully, his complaint is my one and only complaint on the web thus far. To be sure, no one is perfect so I will gladly admit when I’ve made a mistake and do what I need to do “to make it right,” but I will not “pay someone off” just to get a better grade. In the end, this experience has taught me to encourage my customers to include their comments on Angie’s List so a fair representation of my work can be seen by all.
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FAQ
On Target Home Inspections LLC is currently rated 1 overall out of 5.
Sunday: 8:00 AM - 9:00 PM
Monday: 8:00 AM - 9:00 PM
Tuesday: 8:00 AM - 9:00 PM
Wednesday: 8:00 AM - 9:00 PM
Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 9:00 PM
Saturday: 8:00 AM - 9:00 PM
On Target Home Inspections LLC accepts the following forms of payment: Check
Yes, On Target Home Inspections LLC offers free project estimates.
No, On Target Home Inspections LLC does not offer eco-friendly accreditations.
No, On Target Home Inspections LLC does not offer a senior discount.
No, On Target Home Inspections LLC does not offer emergency services.
No, On Target Home Inspections LLC does not offer warranties.
On Target Home Inspections LLC offers the following services: Residential Home Inspections, Inspections of Condo/Townhouse complexes