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F G Lees & Son Plumbing & Heating

Plumbing, Heating and Air Conditioning, Water Heaters,

About us

Since 1889, F.G. Lees & Son Inc has been providing reliable heating and plumbing services to the state of Rhode Island. From basic plumbing repairs to sewer line cleaning and even backflow prevention, we are the authority on your water needs. We pride ourselves in our longevity and family-orientated approach. With us, you’re not just another customer number. Our level of personalized service cannot be beat.

Business highlights

136 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing & Excavating, Water & Sewer Line Services, Kitchen & Bath Remodels, Heater Repairs & Installations, Furnace Repairs, Boilers, Water Heaters, Generators, Backflow Prevention, Backflow Testing, Prevention & Repairs

Services we don't offer

Ask for Details

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.225 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
16%
3
4%
2
4%
1
12%


Rating CategoryRating out of 5
quality
4.5
value
3.7
professionalism
4.4
responsiveness
4.3
punctuality
4.5
Showing 1-25 of 25 reviews

peou K.
11/2020
2.0
water heater repair
  + -1 more
I've used these guys to clean my boiler for 3 years. I was happy with the work done for the price. Then this year they literally double the fee, by bringing doing the work with two plumbers without telling me instead of one , and changing parts on a working unit so they can charge for it . I've been trying to talk for the past week , they keep avoid my call and saying they will call back. Don't fall for them
Description of Work: boiler cleaning and service

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$560

Patti B.
06/2017
1.0
plumbing, water heater repair
  + 0 more
It could not have gone worse. We went without hot water for 3 days in the middle of a frigid winter week that involved one holiday. They called me from the plumbing store to tell me the hot water tank was $1,600 for a 40 gallon tank, plus about 2 hours of installation time. I approved that. The 2 men showed up and went to work, after a few hours I checked on them, one was working on the heater, the other was on his phone texting. They said they were almost done. Six hours later they called me down to show me the finished product... they had done extensive copper piping, I commented that it looked pricey and that they had not told me about it, plus it had taken them 6, not 2 hours. They said it shouldn't be too bad. A month later I received a bill for almost $4,000 dollars. I contacted them and told them it needed to be adjusted and was told by the woman that she would talk to the owner and he would do something about it. In the mean time about two weeks later I had to call them back because there was water on the floor. He accused me of opening a valve, which I knew nothing about, nor could I reach. I believe he did not close the valve all the way, and there was dripping going on. He proceeded to clean up the water and installed something that would not allow anyone to turn the valve on. This was the end of 2016. Today, June 10m 2017 I received a bill for that service for $120 which I do not intend to pay and will take them to small claims court for. The owner's son in law has done work at my house a few times and in retrospect I always had to call them back which resulted in an additional fee. I've recently had another plumber in for problems that resulted from the water tank installation not being completed correctly. This new plumber also told me that the hot water tank they installed is $1,200 not $1,600. I've checked this out and found that it is true. They are not master plumbers, they are master rip off artists.
Description of Work: I called them to replace a water heater that was leaking.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


CAROL T.
04/2017
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ann P.
12/2016
5.0
plumbing, sewer cleaning
  + 0 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

ROBERT T.
08/2016
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Patricia B.
12/2014
5.0
plumbing, heating & air conditioning/hvac
  + 0 more
Everything was fine; I've been using F. G. Lees for the past 20 years. There's nothing they can't do.
Description of Work: Cleaned and serviced burners.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

John D.
09/2014
1.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
Couldn't have been worse. They sued after many failures of the system and shut down by the gas company for safety reasons. Have had the system fully replaced by a competent company and now everything works, where it did not before. They do not know what they are doing.
Description of Work: Tried to install a heat and hot water system.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$10,000

Richard H.
07/2013
3.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
Went with local contractor at lower cost.
Description of Work: Provided estimate to replace gas boiler & hot water tank, with a Navien combination boiler/hot water system.
Rating CategoryRating out of 5
$9,800

Susan W.
03/2013
5.0
plumbing
  + -1 more
We don't have the bill as yet from them and so we don't know what the price is. The job they did went very well. They're prompt, reliable and responsive. They know the house and so it works out well. They work with us to get the job done. We haven't compared them with anyone else but we have no complaints.
Description of Work: We use F G Lees & Son Inc regularly. They are plumbers and they did some repair for us. They've been with us for years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

sam L.
07/2012
5.0
plumbing
  + -1 more
They do a better job than anyone else.
Description of Work: They did some plumbing work me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jayne H.
05/2012
5.0
drain cleaning, plumbing, water softeners
  + 1 more
They are very professional and very competent.
Description of Work: We had them change our water filters.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

David S.
12/2011
4.0
plumbing, water heater repair
  + 0 more
We bought a house with a number of plumbing issues, the most serious of which was a shower that had been improperly installed such that there was effectively no trap beneath it, allowing sewage gases to come up through the drain. Fixing it required cutting a hole in the ceiling below the bathroom and re-doing a lot of the pipes. It was a two-day job and it seemed like quite a struggle. Ultimately the problem was solved. I can't really say whether the price was reasonable. The hourly rates weren't outrageous -- the question is whether anyone else could have done the job more efficiently. We also had them install a garbage disposal and faucet in the kitchen sink. Again, both of those jobs seemed to give them a bit of trouble, but that could be because of the original questionable workmanship in the house construction. There was room for improvement in how the services. For example, instead of saying "it should be all right for you to use the bathroom sink overnight as long as you don't use the toilet," they should have said "we strongly advise you not to use anything in that bathroom overnight." (We had a little flood as a result.) Also, they promised us a detailed bill after the job was complete, which we still haven't received 10 days later. And the water heater inspection they gave us seemed a bit cursory and rushed. I plan to get a second opinion on that. One of the guys on the job was clearly learning on the job, under the supervision of the more experienced plumber. I have no problem with that, as long as I wasn't getting billed for his education. On the plus side, both guys were friendly, respectful of our house and belongings, and willing to explain to us exactly what was going on in language we could understand. I'm sure they'd be very good at more routine jobs.
Description of Work: Re-plumbed shower. Installed garbage disposal and faucet. Checked water heater. Installed drain cover in shower.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Rebecca M.
11/2011
4.0
heating & air conditioning/hvac
  + -1 more
It was tricky scheduling a time on the phone. We were disconnected a couple of times. The technician that came to the house was wonderful. He showed me how the boiler worked and offered a few tricks to save energy (but not reduce the gearing comfort) and how to do the majority of the basic maintenance. He recommended a new part for the radiators that are working nicely. I never received a bill after the service and then received a late payment notice. There weren't any interest charges, so I let it go. Overall, because the technician was so nice and helpful, I would consider the company again.
Description of Work: Gas-powered steam boiler cleaning.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Alexander G.
06/2011
4.0
heating & air conditioning/hvac, plumbing
  + 0 more
Called, same-day response, diagnosed quickly, plumber went to get part, replaced within an hour.
Description of Work: Replaced worn shower/tub drain unit

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Becky E.
05/2011
5.0
plumbing, drain cleaning
  + 0 more
FG Lees is a well known and busy plumbing service. They are not inexpensive but they have master plumbers who are good with old houses. The office staff is extremely friendly and helpful. The men(no female plumbers?) are great about calling and doing the best for you time wise and with their service and skills. I have used them for many years. They are slow to bill and don't itemize the bills well. I don't know yet what I spent on the work that was done yesterday.
Description of Work: Installation of new dishwasher - 2 guys - over an hour of time.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Esther C.
01/2011
5.0
plumbing
  + -1 more
Went great from first phone call to end of serivce. Nice guys and extremely professional.
Description of Work: I called this service due to problems with my radiators. They were professional, friendly, communicated well, showed up when they said they would, were thorough, and answered all my questions (and then some). I didn't pay for this because I rent my house, so cannot comment on the price, but the owner of the house has used them for years so I assume they are reasonably priced.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christina M.
11/2010
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Company is responsive, professional and reliable.
Description of Work: Have a cosmo gas boiler that had to be serviced earlier in the year. A few months later same problem with the hot water--temp wouldn't go higher than 100 nor remain even at that temp. Because it was a faulty part, they fixed it and did not charge me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rebecca M.
10/2010
4.0
heating & air conditioning/hvac
  + -1 more
Gave great advice and taught me how to do most of the basic maintance myself. Had a hard time scheduling a time for someone to come, but the tech that came to the house was FANTASTIC. On time. Thorough. Helpful. Informative.
Description of Work: Cleaned & serviced a steam-furnace. Checked functionality of all radiators.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$150

Jayne H.
10/2010
5.0
plumbing
  + -1 more
It is very good. I have been using them for years. They are very reliable.
Description of Work: They normally changed my water filters and then they fixed my toilet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$120

Karen M.
05/2010
1.0
heating & air conditioning/hvac
  + -1 more
The plumbers told me they would need to drill through the concrete floor of our existing fireplace to install the gas line. I was later told by another plumber as well as the employees of the place where we'd gotten our gas fireplace unit that they could have easily used the (now non-functioning) ash unit for the gas line. The fireplace store man told me "these guys did 10 times more work than they needed to do to install that gas line." When I called to discuss the matter with F.G. Lee's and Son, the receptionist (whose husband was one of the plumbers at my house!) wouldn't put me through to the manager, and wouldn't even tell me his last name. ("Oh, we never tell anyone David's last name," she said.) When I protested the work by letter and paid a reduced amount on the bill, there was absolutely NO customer service--no willingness to discuss our unhappiness with their work--only one very defensive letter from the manager, written entirely in capital letters, followed by a letter from a lawyer. Needless to say, I was very disgusted with the entire process, and it was because of our experience with F.G.Lees and Son that I eventually signed up for Angie's List.
Description of Work: We hired F.G.Lees and Son to install a gas fireplace for us. We already had a gas line to our house, but they were doing the plumbing to accommodate the fireplace unit and also assembling the unit.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$2,000

Robert B.
06/2008
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
It went very well. The estimate was at the low end of several. They took a very practical approach and were the only company to identify that I had no emergency shutoff for the boiler. The office was extremely cooperative when I had questions. The work took a day longer than expected and they needed to send an electrician to put in the emergency shutoff on a third day, but there was no change in the charge. We did experience a soldering leak that was taken care of quickly. The workers were very neat and left the basement clean etc.
Description of Work: Removed existing 40 year old furnace and 10 year old water heater and replaced them with updated, more efficient boiler and indirect water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,445

Martha G.
05/2007
5.0
flooring contractor
  + -1 more
I called several companies, but FG Lees responded quickly with a reasonable quote, in writing. The repair crew came as promised, did a great job very quickly, and cleaned up after themselves. The garage looks better than it did before the tree hit!
Description of Work: A tree came down on my garage during the Noreaster. Although this company seems to be more into plumbing, they were listed for general carpentry repairs as well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,325

06/2006
5.0
flooring contractor, home remodeling
  + 0 more
THEY ARE PUNCTUAL, RELIABLE AND DEPENDABLE. THEY WERE HERE ON TIME EVERYDAY. THEIR WORK WAS OF HIGH QUALITY, AND THEY CLEANED UP EVERYTHING BEFORE THEY LEFT EACH DAY.
Description of Work: THEY REMODELED OUR BATHROOM WITH NEW WALLS, FLOOR AND FIXTURES.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

05/2006
5.0
drain cleaning
  + -1 more
I HAVE USED THIS COMPANY FOR THE PAST FORTY YEARS. I FEEL THAT THEY ARE A SOLID COMPANY AND HAVE REPUTABLE PLUMBERS. I THINK THE COST IS AVERAGE AND I TRUST THEM.
Description of Work: I HAD THIS COMPANY UNCLOG A DRAIN AND REPAIR A FAUCET.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

05/2006
5.0
heating & air conditioning/hvac
  + -1 more
I AM NOT HAPPY WITH THE PEOPLE AT F G LEE'S AND SON, BECAUSE I THINK THAT THEIR PRICES ARE TOO HIGH. I ALSO FEEL THAT THEIR COSTS ARE NOT DIVIDED EVENLY AMONG THE DIFFERENT SERVICES. THE WORK IS GOOD, SO I RECOMMEND THEM IF YOU WANT TO SPEND MORE MONEY.
Description of Work: THEY REPLACED A THERMOSTAT FOR ME.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

    Contact information

    161 Admiral St, Providence, RI 02908

    www.fglees.com/

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Heating and Air Conditioning,
    Water Heaters,
    Drain Cleaning,
    Flooring Sales and Installation,
    Sewer Cleaning,
    Kitchen and Bath Remodeling,
    Water Filtration and Softening,
    Lighting

    FAQ

    F G Lees & Son Plumbing & Heating is currently rated 4.2 overall out of 5.

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    F G Lees & Son Plumbing & Heating accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, F G Lees & Son Plumbing & Heating offers free project estimates.
    No, F G Lees & Son Plumbing & Heating does not offer eco-friendly accreditations.
    No, F G Lees & Son Plumbing & Heating does not offer a senior discount.
    Yes, F G Lees & Son Plumbing & Heating offers emergency services.
    No, F G Lees & Son Plumbing & Heating does not offer warranties.
    F G Lees & Son Plumbing & Heating offers the following services: Plumbing & Excavating, Water & Sewer Line Services, Kitchen & Bath Remodels, Heater Repairs & Installations, Furnace Repairs, Boilers, Water Heaters, Generators, Backflow Prevention, Backflow Testing, Prevention & Repairs
    Ask for Details

    Contact information

    161 Admiral St, Providence, RI 02908

    www.fglees.com/

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM