United Better Homes

A salesman Eddie came and asked me to come outside to look at the roof. I suggested that my son (adult) go with him, as I am handicapped. He replied 'not necessary' and went alone, came back and gave me a very reasonable quote. When I received a couple more quotes, I liked this one, so I called Eddie to discuss some more details. He would not take my calls.. I called the office and was advised that I did not allow Eddie into attic, therefore he will not deal with me. He never asked to come inside. The attic ladder was down, ready for him, so go figure.

Mostly this went well. The sales rep, John Hughes, was punctual and personable; however, he's also the source of my one complaint. When we spoke with him, we made it clear we wanted durable, energy efficient windows, and were willing to pay for a more expensive product if it's better. He recommended Alside Intermezzo windows, which he said were solid, durable windows, and that the energy efficiency, dictated by government standards, would be there no matter what window we buy. But when the windows were delivered and installed, I noticed the label on every window showed the window is only Energy Star certified if installed in various regions (diagrammed on a map of the US), which did not include my part of Rhode Island. Part of the lesson here is caveat emptor--I should have researched the windows myself and told John exactly what make and model we wanted, instead of relying on him to pick a window based on our conversation, but I also feel we were clear about energy efficiency being a priority. I would've happily paid another $1000 or so to get windows which are more efficient, especially since the tax credit would have been worth $500. Anyway, although we don't qualify for a tax credit (because in my location they don't count as Energy Star), I'm sure the windows are more energy efficient than what we had, and probably aren't much different from a window which would be Energy Star in our region, since these windows are rated for Long Island and Cape Cod. Besides that, everything else was great. The other people who came out to check measurements and actually do the installation were punctual, professional, and very efficient, and the installation seemed to go very well: windows installed properly with a minimum of fuss, mess cleaned up, caulking neat and carefully done, insulation placed properly, glass cleaned at the end, etc.

The whole process went very well. From talking over the different options with John to the installation, we couldn't be happier. United Better Homes were always quick to respond to questions or emails and were very fair in giving us the pricing info up front. Compared to some other pushy sales people/companies UBH were much nicer and made us feel comfortable. The windows look great- we went with Marvin Infinity. Highly recommend the clean look and they work great.

Overall we were extremely happy with the result. They went above and beyond in all aspects. We worked with John in ordering the windows, and he went through all the details numerous times to ensure we got what we wanted. He even met us at the showroom on a Saturday to fit with our schedule. The windows turned out great- and for a fraction of the price another company quoted in the Boston area. Highly recommend United Better Homes and hope to use them again for a roof or new doors.

Horrible. After install, had to have them back out 3 different times to fix the same problem with one of the bay windows. Problem still exist and now the other bay window is having he same problem.

John was super friendly and thorough with his quote. We decided to hold off on new windows but when the time comes, we will revisit them for sure!

I still have not received a final copy. I need this for a federal tax credit.

I am beyond thrilled at how amazing my house now looks. It is stunning! The quality of work is perfect! The attention to detail by United Better Homes is 2nd to none. On time, non-stop, perfect lines on the siding and trim work. Doors, storm doors and basement windows all installed to perfection! I highly recommend using United Better Homes! I certainly will again!

Everyone that showed up to do the work was awesome! They took their time to do it correctly. They were respectful and polite. They didn't rush at all. The job was scheduled for two days but it ended up taking three due to all of the work that had to be done. Simon, who was in charge of the project was always smiling which I liked. His helpers were great too. The cleanup was exceptional! I would not hesitate to use them again!

The installers who came were OUTSTANDING. They did an amazing job -- everything looks great and was done carefully and well. When I had a locksmith in the next day to rekey the doors, he even commented on how high quality the new door was and how well it was installed -- that everything was in perfectly and lined up perfectly. When another professional who has nothing to do with the first praises their work, you know they must have done a good job. A+

This company is incredibly responsive. On the day I posted a message, I received a reply in the morning, a consultation in the afternoon, and the work was scheduled by the end of the day. The crew showed up on time, were very professional, and did an excellent job. They kept me informed every step of the way and made it clear they weren't happy unless I was happy. The trim turned out great. I'm happy! I am hiring them again for another project.

They showed up on time and went right to work. They replaced the windows quickly and cleaned up well. They were very professional.

Initially, our salesperson, John, seemed very detail-oriented, thorough, and knowledgeable. We met with several companies, getting quotes and asking questions about Pro Via doors. We went with UBH since their price was the best for the products we wanted. After submitting a deposit, however, John's communications regarding some key details were lacking. For instance, we were figuring out whether or not to include a built-in screen with the front door, dependent upon whether or not we could keep the existing outdoor moulding. We declined the screen, since it meant losing our moulding. However, when the door order arrived, it included this screen. We weren't charged for it. Overall, this detail (and the delayed communication) prolonged our order. On the day of the installation, the two workers did not completely cover the floor areas, as they sometimes traveled from the mud room, through the living room, to the front entryway. They installed both doors in one day. The head worker returned the following day (per our request) to redo the caulking at the bottom of the front entry way, replace some damaged outdoor molding (which he said was fine 'as is' the previous day), as well as replace damaged interior trim at the rear door. We were pleased at first, until having insulation work done. The insulation worker had to get a measure of air in the house. They noticed, along with a carpenter (who was doing work for us), that both doors had significant air leakage at the top and side. The front door was installed too low, not allowing us to put a floor mat. The trim was installed too wide, and the workers cut the latch (lowered the door). The rear door closes, but not properly. We had several repair items documented by a carpenter in order to clear out balance of $2313 (which Ed, the owner, did; we emailed him pictures). We are still waiting to have both doors repaired by another company, and have dealt with cold air in the house throughout the winter. John recently sent us the following email, validating our poor experience: "I sincerely apologize about your door I wasn't aware of it till they showed me the pictures.It is embarrassing we had an installer that did several jobs for us and then the install on your door there is no way that he should've left it like that that was the last job that he did for us. Ed told me about the discount that he gave you I still feel bad about it I apologize I hope you realize that that is not the type of work that we do. I went there with good intentions.I was shocked at the install.I hope the discount that we gave you covered everything I wish you and your family the best thank you John United Better Homes." Overall, I would warn others of working with this company. Their workers were poorly skilled, which indicated to us that they do not vet their staff well. Additionally, the owner or another supervisor should have visited during the installation to make sure everything was properly done. This has been a very aggravating and lengthy process.

It went extremely smooth! I negotiated the price and picked out the shingle style in an hour, on a Tuesday. The following Tuesday the crew showed up early morning and finished the job that day. They cleaned up all the debris and left my property as it was prior to them starting work. I'm extremely please with the whole process! The roof looks great and has stood up to some severe wind storms.

The team arrived on time and performed all job as promised in three days. All work was done with excellent quality. During the job all furniture in the house was protected to avoid dusting and damage. After completion the installers left the work area clean. They met and even exceeded my expectations. The replacement windows look great. I strongly recommend United Better Homes..

The sales person was great, very knowledgable. He took his time and made sure all my questions were answered. The price he quoted was quite fair. After installation I noticed that the windows were not sealed, I can see gaps around most of them and called to have someone come back. They sent the same person who saw the gaps and re-caulked around some of the windows. It rained, and one of the windows leaked profusely. I called and asked that they send someone other than the original installer as I now had doubts about the quality of his work. I was told that someone different would come out next week but they couldn't tell me when as they'd send someone between jobs. They repeatedly told me I didn't need to be home but I'm not sure how they'd know which window it was if I wasn't here to show them and I'm not sure how they could be sure it was fixed without seeing both sides of the window. This being the second time that I called with an issue, and me telling them I had water in my basement, I would think would warrant sending a supervisor to see what the heck was going on and to check to see if the work was done properly. So today my doorbell rang, and they sent the same installer after I told them specifically several times that I wanted someone different to come check all the work that was done. He put a little more spray foam and caulk around the window, and called it fixed. Hopefully it is. This experience has shown me the level of interest they have in actually listening to what the customer is saying, making sure that the work is done properly and that the customer is satisfied with it, which in my opinion isn't much.

They were great! They came when expected, the price matched exactly what they estimated and it looks great

The entire process went smoothly from the initial salesman who was well informed about their products and was very professional in selling me the best product at a reasonable price. To the Owner of the business who came out and did the final measurements and took my deposit and explained the lead time and install. To the two installers who came in and did the job in a very professional manner putting down floor protection and completely cleaning up after themselves. The did a great job demonstrating the windows features and operation and cleaning the new windows. The Trim looks great and now I never have to paint again and my sills and trim are protected from the harsh New England weather. I have already felt the difference in how warm my rooms are and how noise from outside is reduced. I give a 5 star rating to the company and will definitely use them again in the future.

i would like to mention that the representative ,John Hughes, that came to my home couldn't have been more helpful . His expertise and knowledge of all that was going to be done in improving the Bay Window helped me greatly. I did call him a number of times and I can't say enough about him and the company he works with. He promised me the very best when he was discussing the window before I had even begun seeing the workman. He certainly kept his promise and the job was done so well. The construction was beautifully done. The window is sturdy , does muffle outside sounds, is well braced and should last for many years . From the beginning when I contracted with this company I had been very impressed with the representative from United Better Homes. His clarity regarding what was going to be done was incredibly accurate and everything was written down so there would be no mistake about the job to be done. Very, very ,pleasing.

From the sales process to the installation and followup, my wife and I were very pleased with this company. We already had a figure in mind when salesman John came, so when his price was our price, it was easy to accept. The installation happened as expected, about three weeks from ordering. Installation was done in one day with a three-man crew. There was a followup visit to make sure that we were happy and that all caulking was done to our satisfaction. (Because the job was done in one day, the crew left after dark, and Paul wanted to make sure that he hadn't missed anything in the dark.) We found the price very reasonable. With the lifetime work/materials guarantee and transferable warranty, we were very pleased to know we got a good deal. John was a straight-shooter throughout the entire sales process. The installation crew was very neat and tidy--even vacuuming our entire second floor afterwards. I was particularly happy to see the extensive use of dropcloths and minimal mess. The installation looks great, and Paul was helpful in explaining the various windows and how they work. As for the windows themselves, what a difference! The house is tight, quiet, and looks great. We even enjoyed a 70* day since the installation, and it was so nice to have windows that open and close easily. With so many window companies out there, it was nice to find this one via Angie's List. We couldn't be happier.

I got the angie's deal on Aug.7 for 5windows deal with company 's top sale man with added price for grids and I asked to add anther 2 windows withadded the price. In the week later one of the mangers came for measurements and I asked for more bay window and picture windows to be installed and also along with their double hungs with extra charged grills and no Angie's list deal with no discount.also offered me financing 12 months no interest. The deal is too good to take. After signed the contract and needed paper work. In one month the installers from the Company as promised showed up did the big job with well done installation. Now I got new windows make my house increase value and comfort. Thank you for you all.

United Better Homes replaced 14 of our windows. It only took one day to do the job. The men who came were very professional and cleaned up after they were done. I questioned the inside sealing of the windows. They came back the next day and resealed all of the windows on the inside! We are very happy with our new windows. They also offer no interest financing which is great! I would recommend them for window replacement.

Service perform according with contract and on schedule. Clean up after work and replace missing parts.friendly installers and communicated with them very well and will do it business again.

small job for this company: just 2 windows. window quality itself is good. installation however, could have been better. The trim on the inside of the house was rough cut: it showed the saw marks, splintered wood and rough cut wood. They sawed a trim piece in half, but installed it with the rough side showing. In their defense, they did come out and have someone re-do the indoor trim for us, and now it looks great. The salesman John has been very responsive and courteous to our requests and communications.

I first met the sales person and was given an estimate. next another contractor came to measure the windows and I paid half of the amount. The windows were ordered. I was told that it might take up to three weeks before they arrive. However, they arrived sooner and I was called to make an appointment for installation. Two contractors arrived on time, early in the morning. worked almost all day. The installation of Marvin replacement windows went smoothly. It took more time to replace the molding around windows. That molding was damaged by previous contractors during water mitigation. I was very impressed with quality of the work. I will hire the company again to install front doors.