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4.531 Reviews
Showing 1-25 of 31 reviews
Carol E.
01/2020
appliance repair
 + -1 moreAppointment was made and parts were ordered ahead of time. We received a confirmation call the day before. Arrived on time and repair was completed quickly.
Description of Work: Replaced dryer door hinges
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Yes, I recommend this pro
Louis V.
02/2015
appliance repair
 + -1 moreTammy was very professional on the phone and did a great job setting up the appointment for the repair person. The work was for the repair person to come over and fix a very loud humming sound coming from my brand new Frigidaire refrigerator, but the noise does not happen all the time so I had to record the humming on my cell phone for them to hear in case it was not making the humming sound when they arrived. Service person showed up with an attitude due to directions given to him by is office (not our fault) and then went on to tell me because he could not hear the humming sound he could not fix anything, he HAD to hear the sound. I proceeded to tell him several times that I recorded the sound on my cell phone and that I knew exactly where it was coming from, he refused to listen to the recording or anything I had to say for that matter. He?s supposed to be a professional. All he did was write us a bill for $70.00 and said when I heard the humming again to give them a call. I was shocked that this service person (Steve) was treating a customer in such a poor manner. He did not even open a door or make any effort; he was at our home for a total of about 2 minutes. Would not utilize them ever again
Description of Work: Suppose to fix loud humming sound coming from my brand new Frigidaire refrigerator
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Tom M.
07/2013
appliance repair
 + -1 moreSteve came within time frame stated .He responded to all of my question had to order panel and informed us when part came in and showed us how we could temporarily operate washer with defective part. When the panel came in within a few days, replaced effectively. Well pleased with service from first call to Tammy, to professional response by Steve. We would utilize them again and have.
Description of Work: replace the control panel on washer of whirlpool duet.
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Yes, I recommend this pro
$334.51
Tom D.
01/2013
appliance repair
 + -1 moreChristmas morning the wife was heating up a casserole in the oven to bring to her son's house. After a while there was an arcing sound and big orange flash, from the control head section of the range, and a burnt plastic smell. Glad we weren't hosting Christmas dinner! Tom was friendly and efficient. He explained what he was doing re: the recall retrofit and replaced the bad clock/control unit in about a half hour's time. He was also neat and careful; he placed his tools down on a mat to protect the tile floor in our kitchen. Given the time of year this happened, we felt fortunate to get the repairs done on January 2nd. Understandably, we couldn't get someone in right after Christmas. That's the only thing that would have made this experience absolutely stellar. But, even service providers get some time off during the holidays, so 8-day delay notwithstanding, we were very satisfied.
Description of Work: This was a recall repair +. It involved sealing some sheetmetal gaps with tape to keep moisture out and replacing the range-top control knobs (potentiometers). In addition to that Frigidaire sent a new control unit - the part that blew up - as a "courtesy". I received all the required repair parts in advance of my appointment. Technician Tom performed the recall repairs and replaced the burnt out control/clock unit.
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Yes, I recommend this pro
Karen K.
11/2011
appliance repair
 + -1 moreWe have used them a couple of times. It was probably about $60.00 for them to come out. Their repair costs are reasonable. They had been repairing our stove so many times we finally bought a new one. We spent twice as much on it as a new one would have cost. We had a good experience with them.
Description of Work: New England Appliance Repair came out about 6 months ago and repaired our stove.
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Yes, I recommend this pro
$60
kevin M.
02/2011
appliance repair
 + -1 moreWhen he fixed it, it lasted a good while but then we ended up getting a new one. It went very well, he was responsive, and he was reasonable in his fees. I hope by now he's going to Weight Watchers because I thought I was going to have to pull him out of some tight spots for a while.
Description of Work: They fixed my dishwasher.
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Yes, I recommend this pro
$120
Jim M.
08/2010
appliance repair
 + -1 moreRepairman arrived right on time, confirmed that the problem was as I had described, worked carefully and quickly to repair the door. He was neat, courteous and appeared to be highly qualified to do this sort of work.
Description of Work: Installed repair kit for the springs that support the heavy door to the dishwasher. One of the spring assemblies broke. The part looked to be poorly designed.
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Yes, I recommend this pro
$162
Linda M.
08/2010
small appliance repair
 + -1 moreOur new room air conditioner was not cooling (still under warranty). At the time of the service call, it "was" now cooling. Tom gave me a couple of things to check and asked me to get back to him with more details. When I got back to Tom, the diagnoses was that the compressor wasn't working. He checked with Frigidare for us about the warranty repair. In the long run, it was more advantageous for us just to return the unit. I would highly recommend New England Appliance Repair.
Description of Work: Checked our room A/C for not cooling (under warranty)
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Yes, I recommend this pro
Ellen H.
02/2010
appliance repair
 + -1 moreCustomer service from scheduler/dispatcher Tammy was great. Steve did a good job and discussed my options with me. My appliances are very old, so we talked about what repairs are worth doing considering the value to the appliances. I appreciate his frankness.
Description of Work: Steve checked the electric range to look for what caused the breaker to trip. Didn't find anything; but the range is working well for now. He advised me that it would cost more than it's worth to fix the one malfunctioning thermostat (range is 30 years old). Then he replaced a part in the electric dryer and one in the washer (also very old appliances). Both are now working well.
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Yes, I recommend this pro
$300
Mark B.
01/2010
appliance repair
 + -1 moreIronically, I joined Angie's list to avoid dealing with a company like this. The technician came to my home early in the morning on a Wednesday, figured out the problem and promised to call back that day with a quote. Didn't receive a call that night. Noticed on the invoice that they wrote my phone number down wrong. Called them back to give them my correct number. No call Thursday. Called them on Friday to ask about the quote, they promised the technician would call me. No call. Monday came, and no call, so I called them back. The receptionist said the technician would DEFINATELY call me that day. No call that Monday, no call Tuesday. If there was a problem finding a part, fine, let me know so at least I know some work is at least being attempted. If a service company can't offer customer-service, they won't get my business or any of my colleagues business. Bush league operation. The receptionist was friendly,
Description of Work: The touchpad on my Kenmore range was not functioning properly. Called a technician in to assess the problem, provide a quote and, ultimately, repair the range.
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$65
Cynthia W.
12/2009
appliance repair
 + -1 moreI called to have my washing machine repaired. They were very happy that I had used Angie's list to find them. They were very nice on the phone, but were in the process of moving the location of their business and were unable to offer next day service. They were very honest and apologetic and I would call them again in the future to give them a chance to do the work.
Description of Work: None
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Yes, I recommend this pro
Domenic N.
12/2009
appliance repair
 + -1 moreHe showed up on time. He fixed my dishwasher that wasn't draining and wasn't anchored properly, and my dryer that had a loose connection that caused it not to shut off when the door was opened. He completed the repairs promptly and charged a fair price.
Description of Work: He fixed my dishwasher and my dryer.
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Yes, I recommend this pro
$210
Gretchen M.
08/2009
appliance repair
 + -1 moreThe repairman was on time, extremely friendly and polite (my cat liked him too), and he explained everything he was doing as he did it. He knew exactly what questions to ask to diagnose the problem, which was because the installer failed to remove the plug from the garbage disposal where the water was supposed to empty. It was diagnosed and fixed within 15 minutes. I will call them again for any appliance problems I have.
Description of Work: My brand new dishwasher was not draining the water out of the bottom of the tub.
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Yes, I recommend this pro
$95
elaine A.
07/2009
appliance repair
 + -1 moreMy initial description pretty much says it all. Once again, I am very satisfied with this company's performance and always call them first if I need service. I have a service contract on my appliances and when I call in for a repair, I specifically request this company.
Description of Work: My 10 year old dryer finally gave out and I needed to decide whether I should invest in a new one or have the old one repaired. Although the serviceman's schedule was booked solid, he realized the urgency of my situation and made arrangements to start his work day earlier than normal to accomodate me. He explained I needed a new motor and investigated the cost of the part ahead of time so I could determine the most economical way of dealing with the problem. He explained that the motor was the major part of the dryer's mechanism, gave me a price to repair it and made every effort to get the part immediately. There was no pressure to have the repair done, and he was very knowledgable regarding questions I had about the best brands to buy and the different features that dryers have. After comparing costs, it was more economical to have the repair done. Once again, he made every effort to get the job done as soon as the part arrived. The fee for the service call itself was very reasonable, and it was deducted from the final cost of the repair. While he was there, he also looked at another appliance I was having trouble with and advised me on how to deal with it. I have used this company many times and have always been totally satisfied with their quick and professional service.
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Yes, I recommend this pro
$334
Michael B.
03/2009
appliance repair
 + -1 moreA great experience. Total professionalism and timely service made this an A-1 company. I highly recommend them to future users.
Description of Work: Our dryer had stopped spinning. Was almost positive the belt had broken. Happened late Sunday night. With the Monday snow storm called one other company and NEW ENGLAND APPLIANCE REPAIR. NEAP and the other company would both come the next day, but NEAP would put the $65 fee toward any repairs, the other company would not. NEAP showed up at 9:00am Tuesday right on time, replaced the belt and a pulley on dryer. Tom, the tech also pointed out how the plug was improperly bolted on the wall and fixed this as well.
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Yes, I recommend this pro
$138
Jeffrey L.
03/2009
appliance repair
 + -1 moreIt went very well. Came in diagnosed the problem quickly and got it back working again in short order.
Description of Work: Repaired our broken fridge/freezer.
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Yes, I recommend this pro
$100
Suzanne O.
11/2008
appliance repair
 + -1 moreAbsolutely wonderful. Even though the source of the leak was not discovered, Tom told me that if it happens again that I should call immediately and he would be back and that he has all of the parts in his truck so that it could be fixed immediately (whatever "it" is).
Description of Work: I own a Fisher & Paykel dishwasher which flashed an F1 code that meant I needed to turn off the water and electricity to the dishwasher and call an authorized repair company. After obtaining a list of authorized reps I contacted New England Appliance Repair because they had a good rating on Angie's List. They said they could be at my house between 11 and 2 the following day and were very accommodating and said yes when I asked if the repair person could call me 20 minutes before arriving so that I could go to work and wouldn't have to wait at home the entire time. Tom called me at 9:30 the next day to say he could be there earlier and we arranged to meet at 10:15. He took the bottom drawer out and said that the dishwasher had leaked. He took the entire dishwasher apart to try to find a leak but couldn't find anything. He ran both dishwasher drawers to again attempt to see if they leaked which they did not. He was there for quite a long time and did all he could to find the source of the problem to no avail. I was impressed with his work and his determination to do all he could to fix the problem. He was so neat that he even wiped down my countertop after he noticed that there was water on it.
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Yes, I recommend this pro
$65
CRISTINA M.
12/2007
appliance repair
 + -1 moreCame promptly, took time to figure out what was going on. The replacement part needed to be ordered, which took a little longer than expected but once it came in they called and scheduled another visit. The work was done quickly and well. Both service people were extremely nice.
Description of Work: Washing machine had broken timer, they diagnosed the problem, ordered the part, and returned to repair the washer.
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Yes, I recommend this pro
$220
MAURA K.
05/2007
appliance repair
 + -1 moreThe temperature on my oven was fluctuating a lot and New England Appliance came a day after I called. He adjusted the spring and it does seem a bit better but I think it is time for a new stove. This was not the fault of the service people. I think they did the best they could. I do recommend their services even though the price was a bit high.
Description of Work: They diagnosed the problem with my electric stove. They ended up adjusting the thermostat and a spring inside it.
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Yes, I recommend this pro
$100
SANDRA P.
06/2006
appliance repair
 + -1 moreTHIS COMPANY IS EXCELLENT AND VERY DEPENDABLE. THEY ARE PROMPT AND RESPONSIVE. IT TOOK JUST A SHORT TIME AFTER THEY ARRIVED TO TELL US EXACTLY WHAT WAS WRONG WITH THE ICE MAKER.
Description of Work: THE ICE MAKER ON THE REFRIGERATOR WAS NOT WORKING, AND THEY REPAIRED IT.
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Yes, I recommend this pro
$75
WILLIAM G.
06/2006
appliance repair
 + -1 moreTHE WORKERS FROM THIS COMPANY WERE EASY TO WORK WITH BECAUSE THEY JUST KEPT TO THEMSELVES. THEY KNEW WHAT THEY HAD TO DO AND THEY DID IT RIGHT THE FIRST TIME SO I AM SATISFIED.
Description of Work: I HIRED THIS COMPANY TO REPAIR MY WASHER. THEY REPLACED THE MOTOR AND BELTS.
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Yes, I recommend this pro
$190
CONNIE H.
06/2006
appliance repair
 + -1 moreI WAS HAPPY IT WAS SO EASY TO USE THIS COMPANY. I GAVE THEM A CALL AND THEY CAME THE NEXT DAY. HE EVEN CALLED ME TO ASK IF HE COULD COME EARLIER. HE HAD THE PART WITH HIM. I DID CALL ANOTHER PLACE TO COMPARE PRICES AND THIS COMPANY WAS CHEAPER.
Description of Work: I HAD THIS COMPANY REPAIR MY GAS OVEN. THEY HAD TO REPLACE THE ELECTRIC IGNITER.
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Yes, I recommend this pro
$120
06/2006
appliance repair
 + -1 moreI HAVE HAD NO PROBLEMS WITH THIS COMPANY. I HAVE USED THEM FOR MANY YEARS AND PLAN TO USE THEM FOR MANY MORE. THE PRICE IS HIGH, BUT SERVICE CALLS ARE EXPENSIVE EVERYWHERE RIGHT NOW.
Description of Work: THE BURNERS ON MY STOVE WERE BURNING ORANGE INSTEAD OF BLUE. I HAD TO HAVE SOMEONE CLEAN IT.
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Yes, I recommend this pro
$100
ALAN M.
06/2006
appliance repair
 + -1 moreI COULDN'T BELIEVE HOW QUICKLY THEY REPAIRED THE FRIDGE. IT ONLY TOOK THE WORKER A FEW MINUTES TO DETERMINE THE PROBLEM, AND THEN TO REPLACE THE BURNT OUT PART. I THOUGHT THE PRICE WAS VERY REASONABLE, AND I WILL CALL THEM IF I HAVE ANY PROBLEMS.
Description of Work: THEY REPLACED A SWITCH ON THE REFRIGERATOR.
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Yes, I recommend this pro
$75
06/2006
appliance repair
 + -1 moreI HAD NO PROBLEMS IN SCHEDULING A TIME FOR THEM TO COME. THIS COMPANY IS GREAT. THEY WERE PROMPT IN ARRIVING AND THEY WERE COURTEOUS. THEY SHOWED GOOD KNOWLEDGE IN THEIR WORK.
Description of Work: THIS COMPANY CAME OUT AND REPAIRED MY RANGE AND DRYER. THEY HAD TO REPLACE THE CONTROL PANEL AND A HEATING ELEMENT IN THE RANGE. THEY PUT ON A NEW TIMER FOR THE DRYER.
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Yes, I recommend this pro
$75
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Contact information
36 Benefit St, Pawtucket, RI 02861
newenglandappliancerepair.com/contact-new-england-appliance-repair-inc-pawtucket-ri.htmService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 4:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Repair - Small,
Appliance Refinishing
FAQ
New England Appliance Repair Inc is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 4:00 PM
New England Appliance Repair Inc accepts the following forms of payment: Check,MasterCard,Visa
No, New England Appliance Repair Inc does not offer free project estimates.
No, New England Appliance Repair Inc does not offer eco-friendly accreditations.
No, New England Appliance Repair Inc does not offer a senior discount.
No, New England Appliance Repair Inc does not offer emergency services.
Yes, New England Appliance Repair Inc offers warranties.
New England Appliance Repair Inc offers the following services: Appliances repair including dishwasher, refrigerators, freezers, stoves, washers, dryers, microwave, disposals, compactors & dehumidifiers.
Contact information
36 Benefit St, Pawtucket, RI 02861
newenglandappliancerepair.com/contact-new-england-appliance-repair-inc-pawtucket-ri.htmService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 4:00 PM