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Kitchen & Countertop Center Of New England

Kitchen and Bath Remodeling, Countertops and Backsplashes, Finished Carpentry and Woodworking,

About us

KCCNE is the largest premier start-to-finish kitchen & bath remodeling company in the state of Rhode Island. Along with our many full kitchen/bath renovations, we also offer the largest full-slab granite inventory than any other fabricator in the state of Rhode Island.

Services we offer

Residential & commercial kitchen & bathroom remodeling - countertops, cabinets, tile, granite, quartz, plumbing, flooring, & plastering

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.890 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
4%
3
9%
2
3%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.8
punctuality
4.8
Showing 76-90 of 90 reviews

Doug C.
10/2017
5.0
countertops, home remodeling
  + 0 more
Excellent.
Description of Work: Granite kitchen countertops installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Response from Kitchen & Countertop Center Of New England
Hi, [Member Name Removed]: Thank you for taking the time to share a review of your kitchen counter remodeling. I am so happy to hear of your satisfaction and if you ever need anything in the future please do not hesitate to contact me directly. Hope you had a wonderful summer and are enjoying the start of the fall season. My very best, Joseph Pakuris Founder/Co-Owner KCCNE

Beth B.
06/2017
5.0
custom cabinets, countertops, woodworking, home remodeling
  + 2 more
Excellent. Great job.
Description of Work: The Kitchen and Countertop Center of New England was kind enough and extremely generous when they donated a kitchen remodel for our Teacher's Lounge at Hamilton Elementary School. We were in dire need of new cabinets, countertops, a stove, sink and refrigerator - basically the works. And WOW!!! What an amazing transformation. KCCNE provided everything brand new for us -- a beautiful stainless steel refrigerator and stove, granite countertops, stainless steel sink, new faucet and gorgeous cabinets. The gentlemen who came to work on the project were very professional and respectful. They worked within our time restraints, came when they said they would and finished in plenty of time for us to enjoy our kitchen before the school year ended. Everyone at Hamilton Elementary can not thank KCCNE enough for their generous gift!!! Their workmanship is top notch and I would highly recommend them for any project.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Kitchen & Countertop Center Of New England
Hi [Member Name Removed]: Thank you for all the kind words and for taking time to write a review here on Angie's List. I am so happy to hear that the new kitchen at Hamilton Elementary is being enjoyed. We were glad to donate the kitchen remodel and enjoyed working with you all. Thank you so much for the recommendation. To all the teachers, we wish you a wonderful summer! My very best, Joseph Pakuris Founder/Co-Owner KCCNE

James K.
06/2017
5.0
ceramic tile, electrician, plumbing, remodeling, replacement windows, woodworking, home remodeling
  + 5 more
Very happy looks great
Description of Work: Complete bathroom make over from top to bottom with a tile walk in shower

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$24,000

Response from Kitchen & Countertop Center Of New England
Hi [Member Name Removed]: I couldn't be happier to hear of your satisfaction of your bathroom remodel. Thank you so much for taking time to share your thoughts. If ever you need anything moving forward, please don't hesitate to reach out. Wishing you a wonderful summer. My very best, Joseph Pakuris Founder/Co-Owner KCCNE

Kathryn C.
05/2017
5.0
home remodeling
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Kitchen & Countertop Center Of New England
Thank you so much for taking the time to review us. We really appreciate your business it has been a pleasure working with you.

Gary M.
03/2017
5.0
countertops, home remodeling
  + 0 more
High quality installation
Description of Work: New kitchen counter

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from Kitchen & Countertop Center Of New England
Hi [Member Name Removed]: Thanks so much for taking the time to leave a review on your kitchen counter remodel. Glad you are happy with our work. Should you need anything in the future, we are always here. Our very best, KCCNE

Deborah B.
07/2016
5.0
home remodeling
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Kitchen & Countertop Center Of New England
Hi, [Member Name Removed]! Thanks so much for taking the time to share our rating and review with us! Wishing you a wonderful rest of your summer! Our very best, KCCNE

Pamela O.
07/2016
5.0
home remodeling
  + -1 more
unknown
Description of Work: Full kitchen remodel, full bathroom remodel, replace rule in foyer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50,000

Response from Kitchen & Countertop Center Of New England
Hi [Member Name Removed]: We enjoyed working with you on your remodel project! If you need anything in the future please don't hesitate to message, email or call! Our very best, KCCNE

Donna R.
12/2015
3.0
ceramic tile, home remodeling, woodworking
  + 1 more
unknown
Description of Work: (This service was performed in 2000, not 2012, but your calendar wouldn't allow me to go back further. Perhaps the date should be kept in mind and maybe they're better at their work now...) |They remodeled my kitchen. There were a lot of small issues that could have turned big if I wasn't watching them carefully. One subcontractor (which they weren't supposed to have subcontractors - they claimed they had all their own workers) left an open AND LIVE wire in the ceiling. They had to re-tile parts of my kitchen because the stove covered the whole back splash design (another subcontractor). A whole host of things like that kept happening because they were in a big hurry to get the job done. On the other hand, they had a wonderful carpenter that was one of their employees. He wasn't in a hurry - but Joe (the owner) later told me he left the company because they didn't have the same philosophies. All in all, there was too much grief to rehire or to recommend them.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$25,000

Kathryn C.
10/2015
5.0
home remodeling
  + -1 more
unknown
Description of Work: Date of service:8/10/15 Cost of service:60,000$
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Kitchen & Countertop Center Of New England
Hi, [Member name removed] Thank you so much for sharing your rating of us! We enjoyed working with you to make your dream kitchen come true and wish you many wonderful years to come in it! Our very best, KCCNE

Richard P.
01/2015
3.0
home remodeling
  + -1 more
unknown
Description of Work: Sales women mixed up the order multiple times which delayed the contractor.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

$15,000

Response from Kitchen & Countertop Center Of New England
Hi, Thank you so much for taking the time to share your feedback with us. We are extremely saddened to hear of your poor experience and send our sincerest apologies for any inconveniences you were caused. It is our top priority to provide the best customer service possible -- we will share your comments with the owners of KCCNE for followup. Again, we send our deepest apologies, and do hope to speak with you more shortly regarding your experience. Our very best, ~KCCNE

Ellen V.
09/2014
3.0
home remodeling, plumbing, remodeling
  + 1 more
N/A
Description of Work: We went to KCCNE for a granite kitchen counter top and ultimately decided not to use them. I never got a call back after leaving several messages and it felt pretty much like our job was too small for them to bother with. Maybe they like the bigger jobs. After several tries we did get a quote from them which was much higher than other places. On the plus side, they have a plumber on staff which would make that part of the installation easier.

Rating CategoryRating out of 5
value
3.0
responsiveness
3.0


Response from Kitchen & Countertop Center Of New England
Hi (removed member name), First and foremost, thank you so much for taking the time to share your experience with us. We'll be reviewing your feedback with our staff regarding not receiving a call back in a timely manner as that's surely not our policy; we pride ourselves on our prompt communication and followups and we sincerely apologize if that did not occur. Wishing you all the best and once more thank you so much for sharing this with us. Best, ~KCCNE

ron S.
09/2013
5.0
home remodeling
  + -1 more
Quote only
Description of Work: Quote

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Response from Kitchen & Countertop Center Of New England
Hi, (member name removed)! We'd like to take a moment to thank you for allowing us to provide you with a quote for your project! We are surely passionate about kitchen and bath remodels so regardless as to who completed your job, the most important thing is that you as the homeowner are enjoying every second of it :) We hope all is well! ~KCCNE

Karen C.
03/2013
2.0
custom cabinets, home remodeling
  + 0 more
d t
Description of Work: This is one of the 4 companies we interviewed for our kitchen remodel last year. We did not go with KCCNE due to their rudeness, high pressure tactics, cut-rate attitude toward the work that needed to be done and the poor quality of their cabinets (builder's grade). Unlike some remodels ours was made more difficult because we needed to shore-up the kitchen floor as it was off by 2-1/2 inches from the front to the back meaning the floor had to be leveled. Rather than investigate under the floor to see what needed to be done, the owner of the KCCNE said he could put a couple of posts under the floor and that would solve the problem. Apparently he thought we would not know any better. When we visited the showroom and met with the designer, I couldn't believe she wasn't even going to personally come and see the kitchen to come up with a design. So, quite honestly, I ended up doing the design with no creative input from the her since she had not been out to the house. Additionally, when I was shown the granite in the parking lot, I thought it was pretty much what you might expect from a big box lumber store=very boring. Plus you may not be getting the best quality and prices from a "one-stop shop" rather than shopping around. When we wanted to have a meeting with them to discuss the design, pricing,etc, we could only get an appointment at 4p on a Saturday - not at our convenience - the client. We were upfront with KCCNE and told them we were also getting other bids and designs. Apparently this is a big no-no with KCCNE because we received a call from some assistant and were told that we needed to make an immediate decision that day (on a Saturday without a final confirmed price, design or work plan) or they would be too busy to do our renovation as they had 800 inquiries from the home show. That pretty much showed me how unprofessional this company would be to deal with and the high-pressure tactics they were employing certainly told me that although they could deliver a new kitchen start-to-finish in 4 weeks, I could find another company to do the work. Buyer Beware Regarding Reviews on Angie's List - they are not all from honest sources.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Response from Kitchen & Countertop Center Of New England
Hi, [member name removed]! Thanks so much for leaving your review — feedback is of the utmost important to us and whenever we have the chance to engage with someone about their experience we’re more than happy to do so. We hope you don’t mind us replying to you here as a followup. First, without hesitation, we’re deeply sorry you had a negative experience interacting with our team. We pride ourselves on customer service so to hear that was one of the biggest issues you faced surely saddens us. We are primarily a referral-based business and any type of tactics that ultimately leave someone feeling as though we’re forcing them into a sale is without a doubt something we do not tolerate nor practice. Our goal is to leave the homeowner feeling as though their dream kitchen or bath has become a reality, and for that reason we never rush anyone to make a decision on granite type, cabinets, tile, hardware, etc. — we want it to be a very personalized and relaxing experience. You are correct in saying our design team doesn’t always visit the space themselves, but that is because the co-owners of KCCNE, Joe Pakuris and Eddy Keegan, visit the homes personally to meet with the homeowner and take precise measuerments. That is another aspect to our business we pride ourselves on — from the start our customers engage directly with the owners of our company, who have years upon years of experience taking exact, accurate measurements of your space, and who then provide those measurements to our designers who input the data into our design software. We also take extensive before photos of the space which the designer is also provided, and either Joe or Eddy work closely with the designer and homeowner to construct the space and select materials. That said, if a homeowner specifically were to request one of our designers to visit their home, we would happily accommodate that. We do apologize if that was not the impression you were given. As for KCCNE being a one-stop shop, we are, and it’s another positive quality — if not one of the most positive qualities — to our business, which our competitors seldom are able to offer. The team that comes to demo your existing space is the same team who installs your new space. In addition to fabricating all granite and marble at our shop on-site, we also have licensed plumbers, electricians and carpenters on staff, so we know exactly who is at our customers homes and also so we can guarantee job quality. In addition, it allows us to handle misc. issues that may come up during the renovation process that other companies wouldn’t be able to handle with ease — for instance, if there is an unforeseen issue with the plumbing or electric, we have our staff in place on-site to handle it on-the-spot. It’s surely true that our design team has busy schedules, but that’s mainly because we allow them to take whatever time they need with the homeowner so no one feels as though the process is rushed. We would never ask a prospective customer to make a final decision to use our services prior to an in-depth meeting, let alone ask they commit to us without knowing the price. If our receptionist was in any way making you feel as though you needed to make a selection of an appointment sooner rather than later we can only assume it was because they didn’t want to see you lose an appointment slot. If you’d like to review this piece of your experience further over the phone we’d be more than happy to discuss it and investigate further if need be. Lastly, our granite selection is the largest in the state, with each slab being hand-picked by either Joe or Eddy themselves. But even if our extensive supply doesn’t fit the needs of a customer we’re happy to work with them to locate one that does. Again, we do thank you for your comments, as mentioned above feedback is very important to us. If you have any interest in speaking offline about this do let us know — we’re here and would be happy to chat. Thanks, [member name removed]! ~KCCNE

Jame G.
02/2012
5.0
home remodeling, remodeling
  + 0 more
A good feature is the owner visits and assesses each individual house. They have their own electricians, plumbers, plasterers, and painters. There's an overall contractor so you are not going out trying to find other people to complete the job.
Description of Work: We had our kitchen and dining room remodeled.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35,000

Response from Kitchen & Countertop Center Of New England
Hi, [member name removed]! Thank you so much for the kind words! We are surely proud to say our owners do go out and visit the home of each of our customers, and that we do employ all team members who actually perform the work from plumbing to electrical to installation to fabrication. We wouldn't have it any other way and are happy to hear it made a difference in your project, and that you felt you were in good hands. Hope you're still enjoying your space! ~KCCNE

Eric H.
07/2011
5.0
countertops, custom cabinets, home remodeling, remodeling
  + 2 more
Great. This was a pretty massive job overall. Turning a warming kitchen and an adjacent apartment kitchen into one large modern kitchen in a house that was very chopped up with dated electrical and plumbing. Eddy was a great designer. He'll push you towards the more expensive things, but if you hold your ground he gets on board with your budget and things will go great. The whole crew was very professional and a pleasure to be around. There are the usual big projects caveats: appliances add up, the detail things (lighting fixtures, backsplash) are additional but overall this was a wonderful experience.
Description of Work: Completed new kitchen. Included tearing out existing kitchens, ripping down walls and a chimney, completely updating all electrical and plumbing and installing new custom cabinetry, countertops, tile floor and backsplash. Also did remodeling - opening doorways and fixing ceilings and walls.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$60,000

Response from Kitchen & Countertop Center Of New England
Hi, [member name removed]! We're so happy to hear your experience was positive and hope you're still enjoying your new space! ~KCCNE

Contact information

125 Esten Avenue, Pawtucket, RI 02860

http://www.kccne.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Kitchen and Bath Remodeling,
Countertops and Backsplashes,
Finished Carpentry and Woodworking,
Plumbing,
General Remodeling,
Electrical,
Ceramic Tile,
Cabinet Making,
Windows,
Flooring Sales and Installation,
Doors,
Basement Remodeling

FAQ

Kitchen & Countertop Center Of New England is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 4:00 PM

Kitchen & Countertop Center Of New England accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Kitchen & Countertop Center Of New England offers free project estimates.
No, Kitchen & Countertop Center Of New England does not offer eco-friendly accreditations.
No, Kitchen & Countertop Center Of New England does not offer a senior discount.
No, Kitchen & Countertop Center Of New England does not offer emergency services.
No, Kitchen & Countertop Center Of New England does not offer warranties.
Kitchen & Countertop Center Of New England offers the following services: Residential & commercial kitchen & bathroom remodeling - countertops, cabinets, tile, granite, quartz, plumbing, flooring, & plastering

Contact information

125 Esten Avenue, Pawtucket, RI 02860

http://www.kccne.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 4:00 PM