Response from JOHNSON PAVING
Mr. [removed member name], I am very sorry you are unhappy with your service. First off, when a job is scheduled, a day is given for the installation to take place. Sometimes issues like weather and jobs taking longer than expected come into play. We never rush a job once we are on sight. Because of this, the schedule can get changed. Please understand if that happens to be the case for you, which it apparently was, your job will be given the same attention and implemented in the same way. Your particular job was an asphalt overlay, meaning that we went over the original driveway with 1 1/2"-2" asphalt. This choice was chosen by you because you planned on selling the home and it saved some money due to no labor in tearing out the existing driveway and the use of less material. As stated on our contract, this type of install does not get any warranties due to the asphalt base not being replaced. When you called with an area that you were not satisfied with, Michael went out to make the area to your satisfaction. You then called and still were not satisfied. He then went out again, met you there, and worked on area. You then were satisfied with the work and sent him on his way. Do understand he went out two times to make you satisfied with the job when by the contract, there was no warranty. The way our business is run is that we go out and try to make all of our customers satisfied, within reason, warranty or not. I feel we did more than our part in this matter and we left your job with your approval. I am sorry you now feel differently.