COX ELECTRIC

The service was provided and the work was completed in a timely manner. Cox pulled all of the permits and arranged for all of the inspections etc. After the work was done, we received a complete tutorial on how the generator works and how it must be maintained. The rating of "fair" for price reflects more on me and the fact that I did not research or ask for estimates from any other company. I think that the price for what I had done was "fair". The rating of "fair" for punctuality reflects the fact that I did not receive a phone call telling me that the workers would not be here at 9:30 AM until 12:30 PM. I assumed that they would not be here because it was snowing but a phone call would have been appreciated after we were reassured that snow would not be an issue. All in all, this was a very positive experience and I am thrilled knowing that if we lose power, my generator will kick on.

THEY OVERCHARGED ME FOR THE JOB THEY DID. THEY DIDN'T DO WHAT I HIRED THEM TO DO, AND IT TOOK THEM TWO DAYS TO CALL US BACK AFTER I FIRST CALLED THEM. THEY DID SHOW UP RIGHT ON TIME FOR THE APPOINTMENT, BUT THE QUALITY AND PRICE NEED IMPROVEMENT.