Rinfret's Appliance Service

I don’t often write reviews except when customer service is outstanding or unfortunately, extremely poor. More importantly, if I were the owner I would want to know how my business is being managed. 

I was in need of a part for my dishwasher. I have been a customer of Rinfret's appliances for decades, going back to when it was Sturm's appliances. A few of my neighbors told me they no longer use Rinfret's because they had bad experiences. We often share and recommend contractors. I have always dealt with Joe in the past and he was always very professional and a pleasure to deal with. Because of that, I disregarded and gave them a call. 

 The morning of the appointment, I received a call from Matt telling me he didn't have the part and would need to reschedule for the following week. I told him I wasn't happy and asked if the part could be expedited. He replied "no" abruptly and rudely. After explaining I want to keep the appointment next week but was going to try and find someone who could help me sooner, he almost hung up the phone on me. I want to make myself perfectly clear to everyone reading this, I understand parts can arrive late. It was because of Matt's attitude and rudeness that prompted me to take the time to write this lengthy review. 

 Because of his behavior, I decided to call back to insure the appointment was kept for the following week. I spoke with a woman who was equally as rude and told me they decided to cancel the appointment. 

In this Covid world, where so many local businesses are struggling and going out of business, it's sad to see such a decline in service when retaining customers is more important than ever. It took only one call for me to find someone else to assist me with service. It's true what they say-it can take month's to gain a customer and seconds to lose one. 

I should have listened to my neighbors...

Same day service for one and next day service for the other. The repairman in both cases was professional and took care of our repairs quickly & efficiently. Very happy with their work. I would highly recommend them.

Knowledgeable, able, professional, helpful. Very good repair of home appliances. Local, not part of a chain. We're repeat customers.

I called on a Monday afternoon and Joe scheduled the appointment for Wednesday and gave a 2 hour time frame. The repairman arrived on time and fixed the icemaker. I've been doing business with Rinfrets since they opened. Mat and Joe are really good trustworthy people. If you ever have a problem call them.

Great.

unknown

Very informative and helpful and had the part on hand. Done in an hour

The root cause of the problem was determined by skillful instrumented testing of the refrigeration cycle to reveal which component caused the failure. He phoned a refrigerator technical representative to confirm that he had brought the correct replacement parts and proceeded to finish the repair in a very timely fashion. Several hundreds of dollars of food were saved as a result.

Freezer and refrigerator controls were not performing well, either everything was freezing or warm, nothing in-between. The technician isolated the problem to an iceblock between the two compartments. This was caused when the refridgerator door was left open for a long period of time and then closed (while open, condensation..when closed, ice was formed). We did remember this happening in the recent past.

The repair work was flawless; my only quibble was with the ordering of the parts. Wrong ones were delivered, so it took a while for the repairs to be completed. But that was not Rinfret's fault; I blames the parts supplier. Praise gores to the both repair technicians; they were super polite and very capable, but Jose deserves special mention for his friendliness and good cheer.

Rinfret's Appliance Service checked out the refrigerator. It took him some time to troubleshoot what the problem was. I didn't find him particularly courteous. He got aggravated because he couldn't find the model number on our freezer so I ended up going online and looking for it. He didn't know the part to order. My husband followed it up and ordered the part and we fixed it ourselves. So we paid the $95 for him to come out and take a look and we did the work anyway. We have had them out once before and they were courteous and fixed the problem.

They first came to inspect and order the part, then returned later for final repair.

Came once to diagnose the problem and order part. Came again and fixed it. Easy and reasonable process.

The service technician, Jose, arrived at my house promptly. He was extremely polite and courteous. Because the problem was not apparent he had to spend some time eliminating the more obvious reasons until he finally isolated the problem and fixed it. Throughout the process his attitude remained positive and cheerful. He worked efficiently and methodically.

Everything went perfect. They are personable and they know you. They come when they say they will. They are upfront about their charges or lack there of. They have been around a long time.

They are wonderful. The office staff are gracious, polite, and caring. It is a nice experience. The service people are very nice and polite.

It was basic. We called them and they came out and repaired without any problems.

They were very professional and very well educated as far as appliances went.

The repairmen was obviously stressed out from a long day and was a bit "short" with his answers but he gave me an honest answer to my problem and was a welcome relief from the experience I had with Wickford Appliance.

They didn't repair it because it wasn't able to be repaired. I had to buy a whole new machine and ended up paying $400.00 for the machine. They were fine. My experience was good. They responded pretty quickly and were perfectly helpful. I would use them again in the future.

I had spoken to another repairman who couldn't come, who guessed from my description that the computer in the door would have to be replaced and the cost he guessed at would be worth it. So I called Morrone Eletric here in Westerly where I buy appliances, and they referred me to Rinfret's for repairs. When I made the appointment there was a week's wait, but they gave me a window of a couple of hours when the repairman would come. That morning the repairman, Ryan, phoned from Newport for directions, gave me an updated time, and arrived right on that time. He was efficient and neat, but concluded that the problem was not the computer but the touch pad on the outside of the door. He gave me a breakdown of the parts and labor that would be needed to fix it. That was more than seemed worth it, given the age of the dishwasher, so he gave me some advice about brands and models based on what he sees as a repairman.

THE REPAIR MAN KNEW EXACTLY HOW TO FIX MY APPLIANCE. HE WAS PLEASANT AND WENT TO WORK RIGHT AWAY. HE CAME PREPARED AND FINISHED QUICKLY. THIS HAS ALWAYS BEEN MY EXPERIENCE WITH GE SERVICE.

THIS GUY DID A LOUSY JOB AND WAS VERY RUDE. HE TOOK IT COMPLETELY APART AND WHILE I WAS WATCHING, HE ASKED ME IF I DIDN'T HAVE ANYTHING TO DO BESIDES WATCH HIM. WHEN HE WAS FINISHED, HE JUST SAID TO GET A NEW DRYER, NO EXPLANATIONS GIVEN.

THEY WILL COME TO YOUR HOME RIGHT AWAY AND GET THE JOB DONE FAST. THEY HAVE EXCELLENT SERVICE AND THE REPAIRMEN ARE VERY NICE. THEIR PRICES ARE ALSO REASONABLE.

MY HUSBAND IS A HANDYMAN, AND HE COULDN'T FIGURE OUT WHAT WAS WRONG WITH IT. THEY WERE ABLE TO FIGURE OUT THE PROBLEM. I HAD A WONDERFUL EXPERIENCE WITH THIS COMPANY. THEY ARE VERY FRIENDLY.