Tom's Plumbing

I needed to plumb a new whole house generator with natural gas, so why not plan on converting everything to natural gas as the appliance needs replacing (propane hot water and stove) right????? I called TOM'S PLUMBING after doing a search on ANGIE'S LIST for a professional. I figured I would get 5 quotes, narrow it down to 3 and then really compare the 3 and decide on one. I did contact 5 professionals and all came to the house and reviewed the job. So, I decided on TOM's PLUMBING after reviewing the 3 and even with a couple of quick revisions to the job, we were able to schedule it in for the following week. This one point was very important to me as we were going to be leaving for vacation, and if I could get this project done, one less thing for me to think about. Tom and his associate Chris showed up right on time on the scheduled day, which was a hot one. They went right to work regardless of the heat, and completed on time. One way I judge a service is whether or not i would hire them again. In regards to TOM's PLUMBING, yes, I would CERTAINLY hire them again, and in fact, I'm already contemplating a couple of new projects. In summary, TOM's PLUMBING is as professional as they come and yet, small enough to be able to work with a home owner for any and all revisions, I mean, we all know things come up. Tom was always available for any questions or concerns and I knew I was in good hands. so not only would I hire them again, I would recommend TOM's PLUMBING to family and friends, which is really what we all care about!!!

Like silk. The plumber, Chris, was professional and focused, had the parts he needed and worked efficiently. Prince is by job, not by the hour. Everything clear and up front. We paid with a check and our bathroom has a new lease on life.

Prompt and as described, no issues.

He didn't have a replacement available so we went to Lowe's to buy a new one and he came back later the same day to install it. We appreciate the honesty of recommending a product that is reliable but not overly expensive and returning so soon to complete the work.

On December 22, 2015, my wife and I retained the services of Tom's Plumbing to replace our upstairs shower 4-point valve and stop tube. A few days after installation, we noticed that the shower head dripped while water was flowing from the tub spout. On December 27, one of Tom's Plumbing employees checked out the work and tested our house's water pressure, which was in good order. He left unable to re-mediate the problem. For the week following the New Year, I attempted through e-mail and phone messages to contact the company with no success. Additionally, I called the Moen Company, the manufacturer of the valve, who informed me that only 1/2 inch copper tubing or IPS pipe may be used between the valve and the tub spout. Tom's Plumbing had used a section of pex tubing. Checking Moen's installation manual, this information was confirmed on page E6 - "Use 1/2"copper or IPS Pipe only." On January 4, 2016, I sent an e-mail with this information to Tom's Plumbing who chose not to respond. On January 10, I sent another e-mail with the same information, adding that if I did not hear from them, I would be filing a complaint with the BBB of RI. Tom's Plumbing responded on January 11, stating that a service call would be scheduled the week of January 18-22. On January 17, having no communication from the company, I sent an e-mail requesting date and time for my appointment. On Wednesday, January 20, the company responded that Friday might be a good day and that they would inform me of the time. I replied that I would arrange my schedule accordingly. No appointment or additional communication has taken place as of the filing of this complaint.

Arrived in the scheduled time frame. Helper laid down a drop cloth on the floor to keep it clean. Very professional, did exactly what he said he would do. Pointed out the leaking sprinkler head, had one in the truck and replaced it. I would definitely hire him again and would recommend him to anyone who needs a plumber.

This was my first service call since joining Angie's List. I did my checking of plumbers, and after reading several of their customer comments, I settled on Tom's Plumbing. When I made a date for him to come, Tom told me he would be at my house between 9 & 11. Tom and his worker showed up just a bit after 11:00. After taking a look at the issue, they decided what the problem was and what was needed to fix it. Tom told me what had to be replaced and he left while his worker went to buy the required parts, then came back and changed out the expansion tank and relief valve on my gas heating system. He also bled the lines to get the air out., and left everything clean and neat. Tom came back once the work was completed to check it all out. I was happy with the work, the cost, and both Tom and his assistant. They were polite, friendly, and professional. It was a great first experience and I would hire Tom again without hesitation.

Took a while to arrange a mutual date for the service. His assistant finished the projects and asked my husband to pay with a check when I had already given my coupon. The check was returned after discussing this with the plumber.

Tom returned my call promptly and was able to get to the job much faster than I expected. He checked out the job and quoted the work fairly. The job was done quickly, cleanly and the guys were a pleasure to deal with. Great experience.

Provider did all the work requested.

The work was done competently and with high quality. Tom and his assistant Chris were very professional and took great care to not damage anything. The work was carefully checked to make sure there were no leaks. These two guys are great. I learned about them through an Angies's deal last year and called Tom for the work described above. He will be my preferred plumber for any future work. I recommend him for any plumbing work.

Took radiator off connecting pipe in order to fix leaking radiator - more complicated and difficult than it suggests. For this work he gets an excellent rating. Hot water is amber in color, so to drain the heater he emptied 4 or 5 buckets of water from the hot water heater. I felt his charge of $135 for this was overpriced. I provided part for faucet sprayer which was then replaced. Total bill was $305. My cost was $105 with $200 Angie's List deduction.

Tom and his assistant worn hard for over 4.5 hours and were very clean.

Tom called promptly and we discussed the job. He showed up with his helper to see project and realized it was more complex due to hidden water pipes. To avoid cutting into the wall, he figured an option involving building some piping to extend valve and attaching tubing. He explained to me that the job would take under one hour in my home since he would do all the prep work in his shop to get the best fit and to avoid soldering in my apartment. We scheduled an appointment for the next week, they came on time (actually, early!) and did finish in about an hour, leaving everything clean. The job done was excellent anf I am very happy and relieved that it is done. I have had this same work done in other homes I have owned in the past, and I already realized that this tight, closed location was going to be a challenge, due to poor planning on the part of the original builder. I appreciated Tom's honestly, professionalism, and even humor about the work - his helper was excellent as well. Everything was explained clearly and options were offered. As far as I am concerned, Tom's Plumbing is my plumber, I won't even look further in the future.

They even took the time to explain things to me and show me how to shut off the water if there's ever an emergency. Great workers. Very positive attitude. I'll be calling Tom with any of my future plumbing challenges.

Tom himself arrived and discovered that our boiler, which refused to light, required a serious new part. He whirled through the little fussy jobs that we had targeted for our special deal, but needed to order that new part. We made a date for the following week and everything was done in a jiffy. Tom is a complete and insightful professional. His presence gives us confidence, and his explanations of what's going on, what is required and how it works are the best we have ever had. We have a wonderful new plumber!

Tom arrived on time and flushed our electric hot water heater, it had never been done in 10 years. He checked our plumbing connections and our water pressure which he said was unusually high. We have had problems with hot water faucets leaking and with the flush valve in our toilet. He gave us a quote to install a pressure reducing valve and a new toilet in another bathroom. He said he would get back to us but he never did. After checking with our water department, they verified that the water pressure in our area is high. I also asked other plumbers who said his quote was rather high.

Very neat work. Cleaned up after job was completed.

The problem was that, I had no idea how long the work would take. They did a fine job, there was just not a lot of work that they had to do. They were good with scheduling. Everything went great. They were helpful and did the work clean and efficient. I was very happy with their service. I have learned to have a plumber come out and give an estimate, so I know what type of work is needed to be done.

Everything worked out perfectly. My husband was very pleased with the service.

It turned out very well. The work was very clean and we have had no leaks since that time. They were very professional and they did not make a mess. They were very happy doing the work, which was a good thing.

Not well. I called Tom for an estimate on and oil to gas boiler conversion. He gave me an estimate and told me to call around to other plumbers to get quotes from them, he said he would match or beat their prices. After calling around, Tom had the best price, when I called him to come by to check out the job, we set a date and time. He had me text him my address, he did not show or answer texts when I asked him if he was going to come. It's three days later and I have still not heard from him on why he didn't show. Tom you never met me, because you never showed up. Why didn't you at least text me that you had no plans on showing up. I still have the texts, that you never answered.

Very well. He arrived on time, as he promised, which was a blessing especially since we had no water in the house. The mixing valve was leaking and we had no way of turning the water off in the shower, except for shutting off the water to the entire house. Tom and his helper arrived at my home and proceeded immediately to remove the old valve. Within a short period of time, they had the new valve installed and had cleaned-up after themselves. They were very nice and professional. I highly recommended them and would hire them again.

This was the first deal I purchased on Angie's list and it was a set price for two hours service. When he arrived I mentioned the deal and offered the form I had printed out. He had another person with him. He said he didn't need the form and since they were two it would be applied for two workers. Didn't quite understand but since he was there I allowed him to do the work. The tub works well but the sink plunger is still a problem. Haven't called him to come back because I don't feel like spending anymore money on it. Not sure if I would call him back. He was punctual, professional and did good work on the tub drain. Realize plumbing work is expensive but I thought paying for the deal and his charge combined was a little high. Realize that this is not a definitive evaluation but I am trying to be accurate and fair to the provider as well as expressing my intake on the experience. I might hire him again and see how that experience works out.

I bought Angie's List special coupon for this service. The provider did not respond to my phone calls until I reported his non-responsiveness to Angie's List. He called and set up appointment after he heard from Angie's List. He came for appointment on time and inspected the plumbing system in my house. He made couple of recommendations based on his observations. He was professional. I will not use his service to repair plumbing issues at my home in Massachusetts because he is not licensed in Mass.