Wayne and his team were here throughout the project. There was never an instance when he wasnt here or that they missed a work day. The issue was price and quality. The quote we received was top dollar. He was selected by the contractor. We have a historic home and are comfortable paying for quality, so we did not object. The entire project ran past the deadline (they all do!) but i dont think that was the painter's fault. However, at multiple points throughout the process we had major quality issue. There were walls that were uneven, moldings that were sloppy, and drawers and cabinets that had too much paint and didnt close properly. Each time we pointed out the work deficiencies he would correct, but the errors were almost too much keep up with. The project is now behind us and we just aren't satisfied with the work. The challenge for us was that we paid for a 1st rate job and got a 3rd rate job. If he had been a bargain we would have gotten what we paid for.
Description of Work: We did almost a total renovation of our apartment in the spring of 2011. Wayne and his team were hired as the sole painters for the job. We own an historic home with a lot of wood. It was admittedly a big job.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$10,000
Response from WAYNE COUSINS PAINTING
In resonse to the comments posted by Member on November 11th 2011 As I explained to Member, this was not a complete renovation, but a re-paint.(A complete renovation entails tearing out sheetrock and rebuilding from the studs out.) This would have eliminated most issues and helped to make the apartment appear to be new construction, which is what they were trying to achieve.I understand that a complete renovation was cost-prohibitive and beyond their budget, and I attempted to explain what was possible within the budget. The builder was responsible for fixing and patching the uneven walls and mouldings. He was also hired to plane the doors and cabinets to remove old build-up and ensure that they close properly. The entire project ran past deadline.We can only paint the completed product once other tradesmen are finished.As the painter,I have no control over other contractors. I returned many times after Member moved into the apartment to touch-up marks on the fresh paint and fix water stains in the bathroom from a water leak they had. I was schocked and dismayed to read Member's comments. I realize that it is sometimes not possible to achieve unrealistic goals, no matter the effort. I wish them the best of luck in their future endeavers.
06/2006
5.0
wallpaper removal, interior painters
 + 0 more
I WOULD TELL PEOPLE THAT THEY ARE EXCELLENT, RELIABLE, AND DEPENDABLE. THEY REALLY TAKE CARE OF ALL YOUR NEEDS. I HAVE USED THEM MANY TIMES OVER THE YEARS BECAUSE THEY'RE EXCELLENT.
Description of Work: THEY STRIPPED WALLPAPER AND PAINTED FOUR ROOMS.
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Service Categories
Interior Painting,
Wallpaper Removal,
Exterior Painting
FAQ
WAYNE COUSINS PAINTING is currently rated 4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
WAYNE COUSINS PAINTING accepts the following forms of payment: Check
Yes, WAYNE COUSINS PAINTING offers free project estimates.
Yes, WAYNE COUSINS PAINTING offers eco-friendly accreditations.
No, WAYNE COUSINS PAINTING does not offer a senior discount.
No, WAYNE COUSINS PAINTING does not offer emergency services.
Yes, WAYNE COUSINS PAINTING offers warranties.
WAYNE COUSINS PAINTING offers the following services: We paint interior and exterior and are lead certified.