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Cut Price Pools

1.0(
2
)

Pool and Spa Service

Reviews

1.02 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
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Showing 1-2 of 2 reviews
Eva S.
06/2014
1.0
pool cleaners
  + -1 more
The staff was kind but after I paid for services and was unhappy, they did not want to bother with me. They kept blaming me for the issue that I was having saying it was my ladder causing the water loss. Come to find out it was the seaming in the liner that had a hole in it. Once the pool liner came in which was last Wednesday they should have made us top precedence. They said they would come on Friday and didnt show up. I called again and they said we would be out on Monday. I called today and they are now saying they will be here tomorrow. My husband and I have called them numerous times to come out and get the issue fixed but they keep post poning it. Due to my health issues I really need this pool and they are fully aware of that. They could have some type of compassion to help me, but they don't. I've been waiting for them to fix this since early Spring and am still waiting for this to be fixed.
Description of Work: He put in a 32 gauge liner.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,800
Response from Cut Price Pools
Liner was replaced at no charge to customer. We had to wait for factory to make a new replacement liner. It is a custom size and not immediately available. Liner was replaced upon its arrival in a very timely manner.
Peter K.
08/2011
1.0
pool cleaners
  + -1 more
See above
Description of Work: We purchased a replacement pool liner for a 24' round above ground pool. Shortly after it was installed, we lost most of the water in the pool due to a leak in the liner. We do not have young children and used it maybe once or twice before the leak began. After numerous calls to George at Cut Price Pools, we finally had the installer come out and take a look. After many attempts to find the leak and many more phone calls, the installer finally determined that "ants" ate the liner!?! He repaired (I use the term loosely) the liner and left. George was no help and nowhere to be found when this was going on. Again this year we are experiencing the same problem. Live and learn!
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,200
Response from Cut Price Pools
Liner is not guaranteed against termite or carpenter ant damage. We tried to patch existing holes but termites caused more holes After we patched liner. Offered customer new liner but not labor,which was refused.

    Contact information

    231 Putnam Pike, Johnston, RI 02919

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

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    Service Categories

    Pool and Spa Service

    FAQ

    Cut Price Pools is currently rated 1 overall out of 5.
    No, Cut Price Pools does not offer free project estimates.
    No, Cut Price Pools does not offer eco-friendly accreditations.
    No, Cut Price Pools does not offer a senior discount.
    No, Cut Price Pools does not offer emergency services.
    No, Cut Price Pools does not offer warranties.

    Contact information

    231 Putnam Pike, Johnston, RI 02919