Smart Choice Appliance Repair

I have used Smart Choice several times in the past and was always very happy wit the work. This time I cannot say the same. The first visit Ed took a look, showed me where it was leaking air, and suggested, to save me money, he put vaseline on the seal to plump it up and cure the leak. I called back a few weeks later and asked for a new gasket to be ordered since the vaseline trip did not work. He installed the new gasket, and again load it up with vaseline. This was a few days before Independence Day and I was planning a cookout. Sorry to say it was very difficult to pull open the door and near impossible to access the ice tray. I called and left a voice mail. It is now September and the frost free freezer is anything but. I have left voice mails and comments on his Contact Me on the website and am being ignored. I am sorry to have to post a negative review after being so impressed with his work before this repair.

We've used Smart Choice before, and Ed is still a pleasure to work with. We had other plumbing problems the same day, and Ed was the first to arrive. We loaned him some towels and he worked on the dishwasher without complaint while water dripped on him from the ceiling above! Although he didn't have the parts to repair the dishwasher immediately, he was able to order them for less than his original estimate. We paid for parts and labor up front, and he called us to schedule installation a few days later when the parts came in. Ed is very good about being on time and calling about 15 minutes before arrival. He is cheerful and careful to clean up after his work is done.

Technician was courteous and prompt. It has been about 2 weeks since he repaired it and the washing machine is working fine now. We would definitely use them again!

Ed scheduled a time and came out promptly. He ordered the part and came back before Thanksgiving (thank you!), to fix it. Very personable and honest.

fantastic!! would highly recommend smart choice to everyone!!! I have put the magnet on my fridge and although I hope nothing else breaks when it happens I will definitely be calling Smart choice!!

Be very cautious before using Smart Choice it may not be a smart choice after all! On 3/12/15 I had cooling motor assembly replaced in my Dacor wall oven and was happy with my service up to that point. However in July I had the same noise with my fan motor occur that I did in March of 2015. I was unhappy that it happened so soon but due to my original experience I anticipated a good experience for the possible warrant work. That first good experience has now been soured due to the fact that I had to call 8 times before I had received a call back regarding a warranty issue. On 7/23/2015 I received a call back but only I had to use a different phone number and did not mention on my voicemail that the repair was in reference to a warranty issue. After I spoke to the owner about the issue he stated that is was an awkward oven to remove and work on and it was not likely under warranty but that he would call me back after he researched his records. It is now 8/3/2015 and I have not received a call back but I have researched MY records. The repair took place on 3/12/15 and the receipt states: In the event a part should fail to perform SMART CHOICE guarantees it as follows: Single Family Dwellings (single family use) 1 year on parts, 90 days on related labor, unless otherwise specified in writing. The following exemptions have 90 DAYS parts, 90 days labor: Ice Makers, ERC?s all electronic boards. This was not an icemaker and an ERC (Electronic Range Control) is an electronic clock and oven control unit and was not part of the repair, it only involved replacing a fan unit. He stated he had surgery and that it would be difficult to do the work. I am not an unreasonable person and an injury is unfortunate and can be worked around, but to avoid doing a warrant repair because it is an inconvenience is not acceptable. I was willing to work out alternate arrangements if he was willing to communicate and honor his warranty. I have used Angie?s List and have and have several successful and positive experiences however this is poor business and very dishonest to provide a warranty with no plans to live up to the warranty he provides.

I called him and left a voicemail and he returned my call in about 15 minutes. We setup an appointment for the next day and he called 30 minutes in advance and arrived promptly. He diagnosed the broken belt problem in minutes. He said the price difference for changing the belt and doing a full maintenance change of parts was $50. I decided to go with the full maintenance after looking at the insides of my dryer. He was professional and courteous throughout.

All repairs were done quickly and correctly, brought us more years of use from our aging appliances.

Within 24 hours of contacting Ed at Smart Choice, he returned my call, and we set a day and time window to come to my house. He contacted me on that day to let me know when he was approximately 30 minutes away. Ed diagnosed the problem with my refrigerator within minutes, and had the new part that was needed on his truck. He got right to work and completed the job in less than an hour. This is not the first time I have used Smart Choice, and they will always be my go-to appliance repair service. Ed is extremely knowledgeable, always responsive, does an excellent job and is fairly priced. I highly recommend Smart Choice.

I was very pleased with them. He was very reasonably priced. He was honest with me. He returned calls within reason and was right on time for his appointment.

Came the same day and when he said he world. About a 45 minute job. Was very knowledgeable and explained all about what he was doing and how we could maximize efficiency with the dryer as well as safety issues. Was well worth the call and Angie's list has come through again with a quality service provider.

His answers to my questions evidenced a thorough knowledge about various appliances. He was prompt, polite and pleasant. Should I need to have another appliance repaired, Ed is already on my speed dial!

The repairman arrived promptly for appointment diagnosed the problem and proceeded to replace the drum band.

I've had him here before, about four times, in a three year period. I've had really good experiences with him. He's on time. He calls you half an hour before he's going to get here and lets you know. He cleans and takes care of stuff. He shows up, he does everything he's supposed to do and leaves the place clean. I never have to call him back or anything. It all works.

I called this service provider two times and emailed them via their website contact link. I only recieved ONE call back with a voicemail 2 days after my initial communication. I returned their call that day which was a week ago, and have still yet to receive a return call back. Very disappointed with this experience

I called the office and Ed returned my call soon after. I explained my problem with my refrigerator and he suggested me trying a couple of things before I paid for a service call and they fixed the problem. I really respect the fact that he took his time with me to try to solve the problem myself. Ed was patient with all my questions. I will definitely use his service in the future.

He answered promptly. The appointment was made quickly. The provider came on time and got right to work. I was given my options and the upfront price. The work was done to my complete satisfaction.

Very nice person, responded within an hour of my phonecall, came the next day, diagnosed the problem, ordered the part, installed it a couple of days later after the part arrived, explained everything well, cleaned up afterwards, would hire again. Highly recommended.

It was fixed very quickly! |I also used him last year to fix my dryer which had a bad sensor. Both times I called and left a message and was called back within 30 minutes. He is very nice, punctual and professional.

I decided to repair the machine. He went straight to work. He replaced the pump, the pulley and the belt. After he was done he showed me the damaged parts and they sure were damaged.. He charged me exactly what he quoted me in the beginning, He was quick, friendly and arrived when he said he would. He even came the day after I called. Ed was great, I' ll call him again.

Service was great from start to finish. He got back to me right away, came by in under an hour, diagnosed the problem with the washer immediately, and then fixed the oven in about twenty minutes. He had the part in the truck. All in all, a great experience.I will definitely call again if I need any other work on appliances.

We were having issues with our side by side fridge and our washer. The Smart Choice repairman looked at the fridge and told us we were better off |replacing the fridge because the compressor was burned out. He then replaced belts on the washer and told us to hang on to the washer because it was in great shape for its age (19). All in all professional and sincere.

Ed was very professional throughout the process, from helping to diagnose the problem to ordering the part to completing the actual repair. I would highly recommend Smart Choice Appliance Repair.

They never called me back, so F for responsiveness and professionalism.

I was cleaning the back of my electric glass top stove with the usual Windex dampened cloth when the control panel's right side dropped down into the back cavity. Since all my elements are accessed from this panel, I was afraid of a short and fire and stopped using the stove immediately. I called Smart Choice and Mr. Ramos answered on my first attempt and gave me a three hour time frame for him to come the very next day which was a Tuesday. He then called onTuesday to let me know he was coming within 30 minutes. Attempts to re-attach the panel were unsuccessful and he needed to order another which he did while he was here. To make a long story shorter, he was able to get the part on Wednesday and returned on Thursday to install. I now realize after the fact that the original panel was probably defective since it always had a "give" to it when I touched it but this new part is solidly attached. Mr. Ramos was informative, courteous, prompt, neat and tidy also. I would definitely call him for future large appliance repairs. Thank you, Angie's List. I have used your information three times and I now realize I should have joined sooner. So much easier to see reviews and make better choices than I did prior to Angie's List.