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NEW ENGLAND GAS CO

Heating and Air Conditioning, Water Heaters

About us

PO BOX 188

Reviews

4.56 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
17%
3
17%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.2
value
4.4
professionalism
4.3
responsiveness
4.2
punctuality
4.7
Showing 1-6 of 6 reviews

Michael D.
06/2007
3.0
heating & air conditioning/hvac
  + -1 more
They replaced our gas meter as specified. When asked to make sure all the gas pilots in were lit, they told us that they would not relight our boiler. The boiler has a standard gas pilot that is easily accessible. When asked why, the technician said it needed to be cleaned. Not lighting the pilot was not an issue; it was when I discovered that they did not shut off the gas to the boiler. My wife was left there to fend for herself without an explanation on what to do. I have been in the heating industry for 18 years. Suppose there was a problem, it wouldn t matter the gas wasn't shut off. It wouldn t matter, because the tech didn't seemed concerned. It wouldn t matter that the gas valve could have been faulty and the system could have leaked gas while my family was home and the scenarios go on and on. I feel that my family was left in a situation that was unsafe and the tech should at least shut off the gas to the boiler until the problem was looked at.
Description of Work: Had new gas meter installed.

Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
responsiveness
1.0
punctuality
4.0


06/2006
5.0
heating & air conditioning/hvac
  + -1 more
THEY'VE BEEN DOING THIS SERVICE FOR ME FOR THE LAST FEW YEARS AND I AM VERY HAPPY WITH THEM. THEY DO A VERY COMPLETE JOB. I DO NOT HAVE EVEN ONE COMPLAINT ABOUT THEM.
Description of Work: THEY CLEAN AND SERVICE MY FURNACE EACH YEAR. THEY ALSO REPLACED THE AIR FILTER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

06/2006
5.0
water heater repair
  + -1 more
I WAS NOT HAPPY WITH THE WOMAN WHO ANSWERED THE PHONE IN THE EVENING. SHE WAS NOT HELPFUL AND SHE WAS RUDE. ON THE OTHER HAND, THE SUBCONTRACTED PLUMBER WAS VERY PLEASANT AND HELPFUL.
Description of Work: I HAD THIS COMPANY REPLACE MY HOT WATER HEATER. THE FILTER BROKE IN THE EVENING AND I HAD WATER GOING EVERYWHERE.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$420

06/2006
4.0
heating & air conditioning/hvac
  + -1 more
I THINK THAT THEY ARE VERY EXPENSIVE, BUT THEY DO QUALITY WORK. THEY SHOW UP WHEN THEY ARE SUPPOSED TO. OTHER THAN THEIR HIGH PRICES, I HAVE NOT HAD ANY PROBLEMS WITH THEM SO FAR.
Description of Work: THEY CLEAN AND CHECK MY FURNACE EVERY YEAR.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$120

06/2006
5.0
heating & air conditioning/hvac
  + -1 more
THEY DIDN'T TRY TO DO MORE WORK THAN WHAT THEY WERE ACTUALLY HIRED TO DO. THEY MADE SURE THEY DIDN'T LEAVE ANY DUST OR DIRT AROUND THE FURNACE, AND THEY MADE SURE THE OLD FILTER WAS DISPOSED OF.
Description of Work: THEY CLEANED AND CHECKED MY FURNACE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

05/2006
5.0
heating & air conditioning/hvac
  + -1 more
I THOUGHT THAT THEY DID A REALLY GOOD JOB. WHEN I HAVE A PROBLEM, ALL I HAVE TO DO IS CALL THEM AND THEY COME ABOUT RIGHT AWAY. I AM VERY HAPPY WITH THEM. THE PRICE WAS REASONABLE TOO.
Description of Work: THEY CLEANED AND CHECKED MY FURNACE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

    Contact information

    PO Box 7900, Cumberland, RI 02864


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Water Heaters

    FAQ

    NEW ENGLAND GAS CO is currently rated 4.5 overall out of 5.
    No, NEW ENGLAND GAS CO does not offer free project estimates.
    No, NEW ENGLAND GAS CO does not offer eco-friendly accreditations.
    No, NEW ENGLAND GAS CO does not offer a senior discount.
    No, NEW ENGLAND GAS CO does not offer emergency services.
    No, NEW ENGLAND GAS CO does not offer warranties.

    Contact information

    PO Box 7900, Cumberland, RI 02864