Wickford Appliance & Lighting

I called for service on a dishwasher that wasn't working at all. I was quoted a service call price of $89 which would be credited if we went ahead with the actual service once diagnosed. Since they were coming out, I asked about looking at a second appliance (microwave) which was mostly working but the turntable wasn't turning. I was told the second appliance would add an additional $59. I was fine with the original quote and asked we schedule the initial service call. On the initial service call, I was given a quote for parts and associated labor for the dishwasher as well as a similar quote for the microwave. I immediately decided that the microwave turntable was not worth fixing. I discussed the dishwasher quote with my wife and we decided to move ahead with fixing a portion of the dishwasher (it is a multi-drawer dishwasher and we asked to fix the primary (larger) drawer and not bother with the secondary (smaller) drawer). The technician said that was fine and we ordered the part and scheduled the subsequent service. Upon receipt of the part, the repair technician came out again, installed the part and the dishwasher was still not fixed. I was told that another part would be needed. If I had been properly told that we would need both of these parts initially, I may not have made the decision to pursue the repair. However, I did give the go-ahead to order the new part. The new part was ordered and upon receipt of the new part, the technician came out again. In fact, this time (third visit now), the original technician was joined by two other colleagues. They now installed this second part and the problem was still not fixed. They gave me another quote for yet another part. It was agreed that it doesn't make sense to go ahead with this third part and we would look at a new dishwasher. If I had known the extent of the problem during the first visit, the decision would have been made to purchase a new dishwasher immediately and none of this would have happened. So, after two misdiagnosis and three service calls, the decision was made to forgo any further servicing. The technician indicated he would talk to the service manager about getting some form of credit towards the purchase of a new appliance. I didn't expect much but I did expect a credit of at least the original $89 that should be credited towards the service if the service had been successful. So, while I was frustrated with the unsuccessful service situation, I was still interested in looking at a purchase of a new dishwasher from Wickford. However, instead of the expected credit, I receive a call from the Wickford service department where they wanted me to pay for the parts and there was no mention of any credit. I explained that I was expecting some form of credit as the technician had indicated. I then received a call from the service manager and again there was no mention of any form of credit. The bottom line is that if the problem had been properly diagnosed initially, no parts would have been ordered and a new dishwasher would have been pursued. Instead, service technicians made 3 visits - each time indicating a new part was needed with further cost. If I had received the credit has was indicated by the technician, this would not have been an issue. Instead, no credit has been offered and as a result, I am now a very dissatisfied customer.

On time courteous and neat job