Thumbs Up Plumbing and Drain Clearing, LLC

plumber, water heater installer

About us

We take immense pride in our experience, expertise, quality, and customer service that we provide to meet the consumers' needs. It is our mission, to supply excellent customer service from start to completion of a project. To understand the needs, and expectations of our customers, we take great care to work and communicate with every customer in a personal and professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

Business highlights

6 years of trusted experience
Emergency Services Offered

Amenities

Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.631 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
10%
3
0%
2
3%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.7
responsiveness
4.6
Showing 1-25 of 31 reviews

Wendy W.
06/2023
5.0
They are fabulous very responsive come immediately when called.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Daniel A.
10/2022
4.5
Good work and showed up regardless of day/time

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Melissa H.
01/2022
2.0
ThumbsUp was recommended to us but did not tell us the drain cleaning would be subcontracted out. The subcontractor came to the job unprepared, then did not return as scheduled. When he finally showed up, he was unprofessional and, worst of all, proudly told us he was unvaccinated.

Rating CategoryRating out of 5
quality
4.0
value
2.0
responsiveness
1.0


Mark M.
10/2021
5.0
Superior service! The price was perfect! Shaq is a perfect gentleman! Please call him for your plumbing needs!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Paul S.
10/2021
5.0
Great guys for a job. Did the job correctly, didn't try to up sell me and made sure the job got done. I would work with them again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Dan B.
10/2021
5.0
Shaq was great - small firm with big customer service

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Roberta D.
10/2021
5.0
He was on time. Very polite and thorough. I would recommend him to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rolinda P.
10/2021
5.0
They were promt, kind, clean and the job was done excellent. They came out on a Sunday with little notice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Tony Y.
09/2021
5.0
No complain. Quick response and problem solved.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Gary D.
08/2021
4.0
Kept their word. Was on time and stayed to it was finished.Shag was professional with everything he did. I wouldn't hastate to use this company again.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Valerie C.
08/2021
5.0
Very professional, quick response. Highly recommend

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kyle A.
08/2021
5.0
Shaquille was professional and did a perfect job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Mihaela M.
07/2021
5.0
Very professional, responded promptly and the job was done right. Highly recommended!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Hoyt D.
06/2021
0.5
He arrived when scheduled without the proper equipment. After an additional hour (during which time I was the one to empty the old tank of water) he returned still without the proper equipment (hand-truck). He could not carry the old tank without my help else he would have damaged my stairway and lawn. He took too many cigarette breaks and disposed of the butts in my driveway. And I was very disappointed in the fact that there is only a 6-year guarantee on the new tank. For the price, I would have expected at least a 10-year limit.

Rating CategoryRating out of 5
quality
1.5
value
0.5
responsiveness
0.5


Karen D.
06/2021
5.0
Very professional, personable, quick response

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kyle A.
06/2021
5.0
Shaquille was excellent, professional, very friendly and most importantly he was prompt and did his job absolutely correct and thorough. Highly recommended.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Geovani B.
06/2021
4.0
Good experience overall with this company. Teams informative and gives you all the information you need.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.0

Yes, I recommend this pro

Kimberly C.
06/2021
4.5
Shaq initially came out for a hot water issue and also took the time to change out a faucet. He was prompt informative and made it out on Memorial Day that is huge on a Holiday. I definitely will be booking Shaq for any future plumbing issues.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
4.5


David T.
05/2021
4.0
Their price was less than 25% of one of the other people who came to look at the job.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Laura S.
03/2020
5.0
When GEM didn’t return my call to set up the work I needed done, I called Thumbs Up. They were able to fit me in next day. Showed up on time and completed the project for around half the price. The guys were fast, friendly, professional, and explained everything. Highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Amanda O.
02/2020
5.0
Matt and Shaq were very professional and had the best prices in my area - HALF the cost of RotoRooter! They came out same day and replaced my hot water heater in 2 hours flat. I will definitely be using them for any future plumbing issues!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

John W.
02/2020
5.0
It was finished to my satisfaction. It was good.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

leon h.
02/2020
5.0
PROJECT....HOT WATER HEATER REVIEW...VERY PROMPT, AND REASONABLE

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

960 RESERVOIR AVENUE SUITE 27, CRANSTON, RI 02910

http://www.thumbsupri.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Licensing

Licensed*

Trade License Number
MP007391
Trade License Expiration
01/31/2027
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

plumber,
water heater installer

FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

Thumbs Up Plumbing and Drain Clearing, LLC accepts the following forms of payment: CreditCard
No, Thumbs Up Plumbing and Drain Clearing, LLC does not offer free project estimates.
No, Thumbs Up Plumbing and Drain Clearing, LLC does not offer eco-friendly accreditations.
No, Thumbs Up Plumbing and Drain Clearing, LLC does not offer a senior discount.
Yes, Thumbs Up Plumbing and Drain Clearing, LLC offers emergency services.
No, Thumbs Up Plumbing and Drain Clearing, LLC does not offer warranties.

Contact information

960 RESERVOIR AVENUE SUITE 27, CRANSTON, RI 02910

http://www.thumbsupri.com

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day