Phillips Plumbing & Mechanical

Toilet & shutoff faucet were leaking. Already a lot of water everywhere. Called 1st plumber I could think of. The man who came out was fine & replaced the 2 parts. He had a checklist to check which repairs were done & the prices are on it, so I don't blame him; he just works for the company. Was here less than an hour. $457!!!!!!!! for what was a simple fix & maybe $25 in materials. I had to pay as I was stuck between a rock & a hard place. I am furious. Talk about price gouging. I can't stop swearing. I am a single senior on social security. Money grubbing just isn't a strong enough criticism.

Thank you Phillips Plumbing for yet another job well done. This is the second time we've used them for a big job. The first time they installed a new boiler and this job included putting in a full bathroom in basement as well as replacing all the old cast iron piping to complete a remodel. Not only were they reasonable in pricing the care and neatness of their work is unbelievable! The staff is amazing and had the pleasure of working with not only the owner John, but Mike and Scot as well as the girls in the office Kim and Patty. You guys are the best! We couldn't be more satisfied! We won't use anyone else.Highly recommend.

Very expensive. Told of $49 call to come but after arrival, told of mandatory $249 diagnosis fee.

I contacted this company on 7/9/2019 and did not receive a response. If a company is not interested in new business, a phone call or email stating this would be a useful courtesy and would allow pursuit of other options. This should be a requirement for participation on Angie's List.

Simply Awesome experience. From the first call, simple process, no BS, upfront cost, on time, diagnosis, etc to completion and payment. John P was very courteous, kept me in the loop constantly on what he was doing, only did what was really required and we go our heating back in no time and very reasonable price. Very happy and Highly recommended !

Showed up 1&1/2 hour late. He gave verbal estimate of $1000 I had an estimate from another company for $750 I asked why an even blanket price of $1000? and he said they had a lot if overhead? These aren't the old days when you just blurt out a high price. New irs rules say I must get a detailed estimate in writing to be able to deduct his $49 fee on this rental property. Put it in writing...easy request. I suppose there may be a response to twist the facts....watch!

The boiler in our 50+ years old oil furnace cracked and began leaking water. We already had gas in the house so we decided to switch to a gas furnace. We asked 4 companies to review our current furnace and give us a quote. 3 companies did an onsite inspection. Only 2 companies submitted quotes. We selected Phillips, even though they were higher priced, because they included items like removing asbestos covered pipes, removing oil tank, bringing the chimney up to code and being very familiar with the RISE program (we were applying for a National Grid No Interest Loan). John's personality was a major factor. We felt like he wasn't trying to include things we didn't need. Kim in the office was great to work with. Materials and crew arrived at the agreed upon date and time. The install took about a day and a half. Nick and Mike answered all our questions and did a great job in cleaning up afterwards. We also had our radiators tuned up at the same time. The chimney crew they recommended cleaned and lined the chimney in a couple of hours. The city inspector came by a couple of days later and was impressed with the quality of work that was done. We haven't run the system much due to the weather but after it has run for a couple of weeks straight, they will return to skim the system.

Great. They came over soon after I called and did a very professional job. The leak was letting water into the house, and the shut-off valve to the spigot was hidden behind some remodeling. The plumber cut a tidy hole to get at the spigot, fixed the leak by putting in new pipes and faucet (to get them up to code), and left the system in better shape than it was in before the leak occurred. Without much trouble, I can patch the hole and have a hinged door to easily gain access to the shut-off valve in the future if needed. Great job!

Phillips does a very straight forward pricing along with their diagnosis. It went very well. Seth & Nick got right to work after I approved the price. Excellent work.

Hooking up the dishwasher was more expensive than the dishwasher itself. After the job was finished the plumber stated that the floor was uneven and needed to be corrected by a Carpender. The dishwasher it's self is lopsided The house is not very old so it is highly unlikely he that the floor is uneven. The plumber said his work would not be guaranteed. very poor customer service and way too expensive.

Great! The job was done quickly and efficiently.

Well he reviewed the problem and gave us a fair solution

Fine. The service man was polite, clean, knowledgeable and got right to work.

The amount charged for diagnosis was higher than I expected based on the information I received when scheduling the visit. When I received a follow up call from Phillips I told them of my displeasure at the higher than expected charge. They made it right and refunded the unexpected amount. I was extremely pleased with the level of customer service. They worked hard to ensure I would be a return customer, and I will be.

2 guys showed up on time in a very fancy big truck. After 10 minutes they provided an estimated cost of $683 to repair both pvc pipes. One is indoor, and one outside. Of-course I rejected this price so I ended up paying $50 for the visit. I called another company that was a referral from a neighbor. the company is not on Angie's list. They sent a guy an hour after the call. He went to get some parts then returned, and finished the job in less than an hour. The total cost $175. Phillips Plumbing is a BIG company with BIG trucks, expect to pay for it.

Our boiler died in November 2015, inconveniently right before the winter weather and holiday season. The people at Phillips were very responsive, coming out within a day to look at the old boiler and make recommendations for a replacement. Phillips was the cheaper of two companies we called, and they were far more responsive and knowledgeable. The work was done quickly and professionally. They also helped us navigate Rhode Island's no-interest loan program for energy efficiency imrpovements. Their customer service throughout the process was exceptional. They kept us informed throughout the process, contacting us even if there was a minor delay in the expected arrival time. We highly recommend them to others.

The contractor refused to come to the house to estimate the problem. He had me send pictures e-mails and wanted to set up a phone interview during my school day which was impossible. After a month of this the ceiling fell in on me. I called another plumber who looked up in the second floor bath and found that a small pipe (overflow valve?) was bent and was the source of the problem. For $50.00 bucks and a small part in back of the toilet I could have solved the problem. Phillips negligence cost me water abatement fees and a replacement ceiling and now my Insurance is trying to drop me. I the past I have had very good luck with Phillips but I will not use them again.

Trying to get a plumber to come out and repair a shower leak on a weekend is very difficult in RI. The one I normally use doesn't work on weekends. Unfortunately this shower leak was causing a mess and I had to shut off the main water valve in my house and couldn't wait until Monday. I called several plumbing companies and this one responded. They charged me an extra $119 to do so, but in fairness were up front about the additional charge. The plumber they sent over was very professional however- I pride myself on doing my homework and after speaking to a couple of individuals in the pluming industry both before and after the repair I was pretty sure it was just a washer. When the plumber arrived I told him that I felt the washer needed to be replaced. He started taking the valve apart and just tossing the parts into a bucket. (The parts appeared to look like small washers or o-rings). Then he said he could replace the parts or the entire valve. He then told me it would cost MORE to replace the parts then replacing the entire valve. Of course this made no sense to me since the it was now clear it was a washer of one or two of the small parts he took off that was sitting in the bucket. But what can a consumer do when you are at the mercy of the plumber who has your pluming apart and it needs to be repaired. He replaced the valve and explained everything. When I got the bill of approximately $500 that was my tell-all. (By the way the entire part can be purchased at a home improvement store for $75. He worked for about an hour replacing it.) The bill was on a template form with 10 different fees with brief explanations. He checked one of the boxes and added the $119 fee. The tell all for me is that he didn't leave me the parts, he took them with him. I feel that the main valve he took out was fine and he may use it for another job. I have had many repairs done at my house on appliances and such and they always leave the parts they replace behind. So overall my review is mixed. So based in my experience I believe I have rated them appropriately, and have given a failing grade for price. Also I lowered the overall grade to a "C" meaning "Fair" because I feel I was taken advantage of. One has to wonder if the ownership directs their staff to make as much money as possible on a call, or it is the actual technician. UPDATE 8/18/16: The response from the provider makes a couple of claims that simply aren't accurate, so I felt the need to clarify. First, the plumber never offered to leave the original parts behind. As soon as he replaced them, he grabbed them and put them away, which is a huge red flag for me..especially since it looked brand-new when he pulled it off. Second, he didn't give me the option to replace or repair the valve; he actually told me it would be far more expensive to repair than replace, effectively pushing me into the replacement option.

Plumber showed up in the window allotted and performed the work. He had all of the materials and took all of the old discard pipe away. The work was about $150 more than the initial estimate.

I was satisfied with their work but he was a little pricey. They were very reliable and he was very honest with me. He did a good work but he was very pricey. They did very good work. Their response was excellent. He was supposed to be their on time but he got hung up or something like that. He called me back and said he would be about a half hour late. I would probably call somebody else for price for us the next time. I wasn't expecting that.

Two plumbers arrived and welded/soldered a new piece of pipe to repair the leak. Everything went very well. They were very professional. I do like the company's straight forward pricing as oppose to being charged hourly. It does make me a bit more comfortable and less stressed about how much I will be charged.

Bernie was beyond great. He was professional, courteous, and even fixed an issue we had with our tub vent without adding cost to his estimate. Just a great guy and his work was excellent. He showed up exactly when the dispatcher said which in this day in age, even getting someone to come withing an 6 hour window is a luxury. I highly recommend Phillips Plumbing & Mechanical and will be using them again in the very near future. This is a company that clearly takes pride in what they do. Thanks!

Great! Clean, conscientious, and polite.

I couldn't be more pleased. Everyone was incredibly professional. The work was done to the highest standards. They even filled out some of the paperwork that needed to be done. Really, these guys are the best.

They were top notch, personel was great. They were very adequate. They were friendly and punctual. I would definitely use them again.