JUST THE BASICS

THE SERVICE WAS OUTSTANDING AND PROFESSIONAL. THEY WERE ON TIME. I WOULD RECOMMEND THEM TO ANYONE.

We have been using Just the Basics for about 2 years. They are reasonably priced and extremely flexible. They do a great job for us every month.

We needed a pre move in deep cleaning of our 2 kitchens and 2 bathrooms. Went to inspect before I paid for the work and found the counter tops, cabinets, and stoves all to be poorly cleaned. When i called back to let the owner Brenda know I was unhappy she lets me know that she can’t afford to send a whole crew back, I can send one person. They came out still did a poor job on the re clean so I sent them away. So in my opinion very Poor customer service! She also trie saying that poor job was due budget constraints, which it was not. I described the work that needed to be done and was told no more than 2-3 hours, I never stated we had a set budget .

I had the bathroom cleaned and the office/ bedroom organized which I am currently not able to do. The ladies took on the task quickly and in good humor.

JTB did a great job of cleaning and sanitizing our home---we will continue to use their services

Great! Very Polite and efficient.

They came every Wednesday. They were professional. The owner of the company came by herself with 2-3 crews. They did a good job.

I have used this service for years on a regular basis. They are trustworthy and get the job done well. Brenda is a great support. If you need any special kind of cleaning she always has recommendations for cleaning products, etc.

I am handicapped and they have been excellent in assisting me. They even purchased small furniture for me and they delivered it to me as well. They go above and beyond and I would highly recommend them.

Excellent they come every month and each time I have them do something different. Between scrubbing floors,changing bed and dusting to cleaning the kitchen and bathrooms. Including the oven.

Fran did a good job.

I purchased a Groupon for this company good for 3-3 hour house cleanings. I ordered the first cleaning in February, and it was fine. But summer rolled around, and I was planning a house party. I called the company (which answers the phone "hello"--I always had to ask if I had the right number) a month in advance just to make sure that I could get the day I really needed. The woman (presumably the owner--she never gave me her name) promptly told me that I would have to wait because I had purchased a Groupon. She would not commit to a day for any Groupon customer, even that far in advance, because we had paid less than her usual fee for the service. After much discussion, in which she told me that Groupon didn't pay her enough, etc. (isn't that HER problem, not mine?) and several phone calls, she did schedule the cleaning. The crew was fine--I have no complaint about their work. But then came early November, when I realized I still had another cleaning due, and called to set one up before the expiration date of 11/13. Again--no way was she scheduling me as a Groupon customer (second-class customer). When I pointed out that I had paid for the 3 cleanings well in advance, and expected to have the coupon filled, she told me Groupon still owed her some money-- so she would not clean my house until Groupon paid her! When, again, I pointed out that I had purchased the Groupon in good faith, and, as a responsible business, Just the Basics should honor that--she flatly refused & told me to call back in a few days to see if Groupon had paid her yet. I did so yesterday (with gritted teeth)--and she smugly told me that the Groupon clearly says that it doesn't apply to holiday weeks, and since it expires during the holiday week (Veterans Day week) she had no reason to honor it. She would, however, give me a deal--half price for a cleaning, but no, no honoring of the Groupon. Whoopee. This business is the most unprofessional I have ever dealt with. Not only did she consider me a second-class customer, she honestly seems to believe that I should pay for what no doubt was her mistake in under-pricing the Groupon. Had she honored it, in spite of her problems with Groupon, I no doubt would have become a regular, full-paying customer. No way now.

We had real difficulty getting in touch with the company but when we finally did, they did a great job.

I purchased a Groupon for three 3 hours sessions of housecleaning. A day or so after I purchased, I called to make an appointment. They didn't return the call, so a week later I tried again. They called back the next day and scheduled my 3 cleanings; the first one wasn't for about 6 weeks but the next would be 2 weeks apart at the same time. Fast forward to April 20, when I am hosting a bridal shower and waiting for them to arrive between 10:30-11am so I can do the other 80 tasks on my to do list. By 11:30, they hadn't showed so I called and left a VM (I've never had a live person answer the phone). At 12:00 I called again, then set to work cleaning my house since it was clear they were not going to respond. I contacted Groupon and got a refund. Today, a woman showed up at my house to clean!!! This would have been the 2nd on the 'every other week' rotation we had planned. I sent her away and told her she should look for another job, since hopefully this terrible company will go out of business soon.

Had to remake the bed. She threw away two items that she decided were no good ( a picture and a broken tray). She cleaned off the surfaces, never putting anything back. A rug was put back upside down. Furniture was moved and not put back...etc. I complained to a woman who promised to relay message. That was never done. When a man called to reschedule, his only offer was to send the same young woman back to fix it. He then told me he would call back to reschedule the next appointment. He never called. I have had a fair number of cleaning services. This is terribly badly managed. I had scheduled three cleanings. I have cancelled the two others,.

I am writing this review at the suggestion of Officer Dan Silva of the North Kingstown Police Department. After trying different employees of Just the Basics, I settled in on two who were slightly more than adequate. Many of the others did not clean well at all. No one from this company who cleaned my house was ever even remotely on time. They came on a call-in basis as we are not always here in this house. I developed a trust in these two people, although I was always here when they cleaned. I always tipped them well to encourage them to do their best and to show my appreciation. This last time that they were here, December 21,2012 I gave them extra money as it was Christmas. I feel I was always fair and kind to these two people. After they left, imagine my dismay when I noticed that the contents of my medicine chest had been moved around a bit. On further investigation, I knew a quantity of pills were missing. The pills missing were tranquilizers and pain killers that were prescribed for me. I am totally positive that no one else had been in my bathroom since the last time I looked at these pills. I had foot surgery and I have been confined to my home in a cast. I called the agency right away, but they were closed for a week at Christmas and didn't return my call until much later. I called the police on December 23, 2012 because I felt it was the right thing to do. Officer Silva responded to the call and agreed that I did the right thing but told me that without any proof there was really nothing the police could do. Most people don't put nanny-cams in their home, but it may not be a bad idea. He told me he would contact all involved and he expected a total denial. The two people that had cleaned my home agreed to talk to the police, but then never showed up. They refused to answer his calls. The "manager", Brenda, finally called me and at first offered to pay for the pills, which I refused, and then started chastising me for giving these people a "record" with just my say-so. I'm the one who felt violated and yet she tried to put me on the defensive. The result , of course, is that nothing happened to these people. I knew nothing would. I didn't see anyone take the pills nor did anyone else. Pills are missing and you have absolutely no proof. Officer Silva maintains that I did the right thing in calling him and he suggested that I tell others through Angie's List ,and other sites like that, about my experience with the company Just The Basics. After having other people clean my house for years, I have learned that I now must follow whoever comes through my home and keep a watchful eye on them. I would never use Just the Basics again as they obviously employ someone of questionable character and they treat loyal customers very badly.

It was difficult to reach someone that could make an appointment - either no answer, or no call back , or call between certain hours and the same would happen. Once we were able to schedule an appointment they did arrive on time. The first two that came out finished most, but not all the basic housework - but I was fine with that because they did some of the backdoor scrubbing and stair cleaning that I don't get to with all the grandkids here during the day - that was fantastic! However, they were not sent back. The next visit had two other folks that did an okay job. Nothing extra and they still didn't finish. The third group were good. They were here a little extra time, but accomplished all the basics very well. All in a busy day, it still helped a great deal

Terrible. So bad that they had to send another person out the following day to fix the mistakes from the original day.

Lady who answered telephone and scheduled appointment, promised to check back with me to make sure I was satisfied with the service. Well the call never came just like the cleaning crew that first appointment.

I called to schedule an initial cleaning appointment. It weas scheduled for 8/23/2012 at noon. When no one showed up by 1 pm, I called to see what had happened. I was told I would ge a call back "right away" with a status.Forty five minutes later I called again and was told the cleaner was on her way and should already be there. I asked why she wasn't there at noon as scheduled and was told "I don't know." I asked why I didnt get a return call and was told "we are very busy I'm trying to answer all the calls".I then cancelled the appointment. Ths is not the kind of srvice I would expect on the initial call. I am sure things would only go down hill.