Clean Care of New England

After a significant water loss from a leaking hot water pipe, Clean Care was dispatched to our home by our insurance carrier. One person just showed up without any notice contradicting how we were told the process would work. He came in and surveyed the damage that was primarily in the crawl space. He then presented my wife (who is an attorney) with multiple contractual documents stating that Clean Care would have direct and sole authority to perform not only remediation work that we needed but rights to the needed renovation work to return the property to original condition. They also tried to require that any funds distributed by our insurance carrier immediately be surrendered to them. Another required document by them claimed sole power of attorney over all matters regarding the loss and authorization to have direct contact and receive any information from our carrier and mortgage company. The company representative then became angry and aggressive towards my wife when she wouldn’t sign for anything other than the remediation work, telling her that the forms were just industry standard. Make of that what you will but I’ve been a trades professional for 30 years and this is what low quality outfits do to ensure profits from people that don’t know better. I’d stay as far away from them as possible.

The entire process was done very professionally. A section of the wall had to be removed and the water in the attic, remaining walls and ceiling had to be dried to prevent any mold issues. I was very stressed by the damage and I must say that the team was very courteous and kind. They told us that the room and attic would dry and soon be repaired. The fans did run for several days and during that time a service man did come to my home to check the moisture levels in the room and attic. Also, one of the fans was very noisy and it was replaced promptly. Mold was never an issue and the room is now dry and ready for repair.

I had a very, very poor experience with them and would highly advise against using this company.

They took house rugs and and all clothing taken to be cleaned. They cleaned the walls for soot as well. They also brought air purifiers to help clean the air. About three people came out for the job and a fourth was there to get the clothing cleaned. They damaged furniture while cleaning. They were also non-responsive to calls, emails, etc. They did not meet any dates that they said they would. I would tell a friend or family member not to hire them. Overall i was not pleased with the experience.

They are the parent company and the contracting end of it is CNC. Clean Care of New England as a cleaning and storage outfit is somebody we used and they were fine. I had no problems with them. When we got to the contracting part of it, they brought in a general manger from out of state who is lame. He gave us all kinds of misinformation, he failed to keep commitments such as being here when he said he would be, and having his people here when he said they would be. He delayed our project for about 3 months. I wouldn't let them on the property, let alone use them.

Their sales rep showed up a few minutes after the fire trucks did when I had an electric fire that destroyed part of my house. He promised, "you don't have to do anything, we'll take care of everything, just smile." He claimed they would take care of demolition, smoke removal, water removal and cleaning all my belongings, along with coordinating with insurance adjusters. Although I signed a contract, he never emailed me a copy of it as he had promised, so I don't know what it said. Although my own (highly rated) electrician came quickly and did the work needed to disconnect electric, Clean Care called in their own electrician to "review the work" (which didn't need reviewing.) The city inspector called a few minutes later, annoyed because two electricians had pulled permits for the exact same job. Next, although both electricians agreed the furnace could be turned back on in a matter of 2 days, Clean Care's plumber came in without my authorization or knowledge and yanked out a key pipe in the heating system so the furnace could not be turned back on. They also appear to have broken off the city water meter in my basement. So, the house has sat, completely frozen for two weeks and nobody can do any more work because it's too cold. I do not know yet if two weeks of Arctic temperatures inside have damaged any of my belongings. Clean Care did put a generator in my driveway to run big fans and dehumidifiers on each floor of the house for a week. This was idiotic and a wasted expense because apparently the dehumidifiers don't work if the temperature is under 60 degrees! Clean Care ceased answering our phone calls. So we called the private insurance adjuster who they strongly recommended I use, Craig Martin. Craig said he could coordinate between us. He said Clean Care told him a dumpster would be placed in my driveway by the day after Martin Luther Kind Day so that demolition could start. However nothing happened. My own contractors had changed their work schedules so they could jump in to reconstruct the damaged areas the minute the demo was done. Now their work crews were sitting on their hands waiting. I was also waiting -- I only had a few belongings I'd grabbed when I left the house. I'd worn basically the same outfit for two weeks while waiting for all my clothes to be taken out of the house, cleaned and returned to me. Finally yesterday, nearly two weeks after the fire and after our many, many phone messages, Ernie, the owner of Clean Care called me back. He told me he had not even seen the house yet. He promised to do a walk through in the next day or two and to get me a proposed work schedule by Thursday. This means his crew would not even be able to start until more than three weeks after the fire at the earliest! I fired Clean Care and hired another company who said they can get a crew in by tomorrow. I still don't know what Clean Care is going to try to ding my insurance company for, for the "work" they've done. The other cleaning commpany said we can ask for something called a "peer review" which may mitigate things.

See above

They were very good. They cleaned everything appropriately. They were there for two days so when the inspector came to double check he was also very happy with their work. He took samples and didn’t find anything after they were gone.