ATLANTIS POOL SERVICE

I had this company to my home on a few service calls. I thought them to be a good reliable company. But last year I could not get appointment with them till mid summer so I had to call another co. This year I called earlier like they said to do and asked for a quote on opening pool as we are getting up in years and we needed 1 or 2 repairs. The nightmare began. The girl tells me she is new and never calls me back with appointment . I call again she quotes me 300 I call again when I still got no return call/appt and said I would not open pool with them just needed a service call and told her the problem. Never calls back again. Now it is getting late in Pool season...called again and again. She call me back with an "I am sorry we are too busy." : I complained to the BBB , the owner responded with a rude letter and all lies. He accused me of verbal abuse ! He said the quote was not 300 it was cheaper. He said they have so many pool openings they felt my request for an afternoon appointment for just service call was unreasonable. Their course of action was top block my number instead of trying to resolve this matter. I just feel people should be warned of company that acts like this They are all around wrong rude and not any truth to the matter. Wow I thought I had seen it all I guess not! In my opinion call a company who cares about customers needs no matter how small. Good luck to a company whose office and owners act like that. Guess I will try Leslie Pool or someone else local who can use the business and not too arrogant.

We received a detailed inspection report and were initially happy with the pool inspection. No major problems or anticipated repairs were indicated. However, within a few weeks of the inspection our pool pump had to be repaired, and the next year our liner ripped open across the shallow end. The tear was at least 7 ft long! On our inspection report our liner was noted as being in fair condition despite being completely bleached out. Upon farther investigation we found out our pool liner was 17 years old! I emailed the owner of the company expressing our dissatisfaction and requested that his company install the new liner for us at his normal rate minus the cost of the inspection--which proved to be useless! My e-mail was completely ignored.

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I was under contract to purchase a home and was told by my home inspector that I ought to have a pool technician come out to inspect the pool and hot tub. Unfortunately, I was on a very tight timeline and only had a couple of days to get this done. I called Atlantis and spoke to Laura. She was polite and friendly, took my information and gave me a quote for the work. She stated that she needed to check with the technicians about their availability on such short notice said she would call me back. In less than 10 minutes, she called me back with an appointment time scheduled for the following morning and stated that either Brian or Weston would be there to conduct the inspection. When I arrived at the home, Brian and Weston were BOTH there (along with another tech) and had already begun the work. They worked very quickly and were unbelievably thorough inspecting the pool. Here are some of the things they checked: Liner, Liner Track, Coping, Skimmer Box, Weir, Basket, and Lid, Main Drain Lid, Return Faceplates and Nozzles, Pool Return Lines, Stair Return Lines, Skimmer Lines, Main Drain Lines, Pump Body, Basket, and Motor, Filter and Filter Valve, Pressure Gauge, Heater, etc. They even checked the fencing around the pool area and the electrical wiring that supports the pool equipment. They also provided a data sheet giving me all the particular details on the pool for reference later on. Once we move into the house - we will be calling Brian back for a 'Pool 101' class where he will show us in detail how to properly maintain and care for our new pool and hot tub. All around we received great service and would use them again.

I called at 10am because my underground lines were clogged with leaves from improperly vacuuming the pool and Brian took the job (during busy season!) and had it done by 2pm. The girl I spoke with initially was very nice and kept in touch with me through the day regarding prices and time frames. Brian called me when the work was done and explained what the issue was, how he fixed it and what to do to prevent it from happening again (my husband was using the wrong piece to vacuum the leaves with). He set up the vacuum with the correct piece that was in the garage the whole time and tried to explain to me how to use it. I told him I'm not good with pools but he told me to have my husband call him if there are any more questions. All in all this was a wonderful (and quick!!) experience and I saved Atlantis Pool to my phone for future pool work. My husband has worked for 15+ years at another local pool company and in the future I will be calling Atlantis instead - that should say a lot for this company. Thanks guys!!

Bryan is honest; and checked out our pool to see if it truly needed to be painted. He ended up saving us $2,700 and recommended just an acid wash. Will definitely be using Atlantis Pool Service for the opening and closing of our pools!

They do a good job cleaning. They also put in a salt generator for us, as well as a new pool heating system. They gave us a reasonable price and got the job done quickly. They're punctual and polite as well.

This is one honest company. I had had two other pool guys out to find the leak in my pool system and they both wanted to dig up the whole back yard and find the leak underground and their prices were around $5000. I called Atlantis for one more estimate before I had the work done and he told me it was a simple problem that I could fix myself above ground at the skimmer. I did what he told me and lo and behold the pool is fine. They saved me a lot of money and are a company with integrity. I highly recommend them.