Reviews
3.02 Reviews
Showing 1-2 of 2 reviews
Raymond M.
10/2015
gas leak repair
+ -1 moreunknown
Description of Work: They intalled my propane tank, propane lines, and also deliver my propane.
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Yes, I recommend this pro
Claudia R.
08/2008
gas leak repair
+ -1 moreIt didn't go well. I called Suburban and spoke to the service manager who said that I still needed to pay. There was no gas leak and that sometimes the tank can expel gas which is not considered a leak. They were overall, very difficult to work with. They didn't attempt to work with me on the bill. They told me to pay or be cut off from service. Also,I only use propane for my stove. When I initially signed up for service they delivered a huge tank. This was not appropriate for my needs since I only use minimal gas. They charge me a yearly fee of 68.00 to rent this tank.They top it off, which adds up to about 110.00. I have asked them to not schedule any deliveries unless they call me first.I don't need a delivery anyway, with the size of the tank I have. I could last me 5 years without a refill.They refused to do this.As I wrote before they are very customer unfriendly,perhaps they feel its too bad because they are the only "gas game" in town. I am switching to an electric stove. Think they will give me credit on my completely filled gas tank?
Description of Work: I am a usual customer of this company. I reported a suspicious leak, gas, coming from my house. It was after hours so the answering service person said she would send someone from her company. Since I was a customer, she didn't think there was a charge for this service. About 1 hour later a man arrived from suburban. He checked the tank which was fine. He wrote up an invoice for $260.00. For his time. I explained to him that the person who answered the phone when I called said she there was no charge for this service because I was a customer. He said to speak to the company tomorrow, which I did.
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$260
Contact information
2030 FLAT RIVER RD, Coventry, RI 02816
Licensing
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Service Categories
Natural Gas Lines
FAQ
SUBURBAN PROPANE is currently rated 3 overall out of 5.
No, SUBURBAN PROPANE does not offer free project estimates.
No, SUBURBAN PROPANE does not offer eco-friendly accreditations.
No, SUBURBAN PROPANE does not offer a senior discount.
No, SUBURBAN PROPANE does not offer emergency services.
No, SUBURBAN PROPANE does not offer warranties.
Contact information
2030 FLAT RIVER RD, Coventry, RI 02816