Pool & Patio Center, Inc.

First let me say that I've been a customer of this company for 10+ years and it is not my practice to go on the internet writing reviews, I am way too busy to be bothered to do this. HOWEVER, in this kind of situation it's a full stop moment and I need to make sure I put some information out for other people to be aware of. This situation was unreal and blows my mind how any business in today's economy can conduct themselves like this. Maybe I should open a pool store since demand seems to be so good you can just make your own rules up as you go. Here is the story: I ordered a pool pump to be installed from this business at my residence. The technicians were friendly and helpful and were able to remove my old working pump and install the new pool pump but could not get the pump to work (I even tipped them). They disconnected from the old pump and hooked up to the new pump the direct electrical connection to my home's electrical service (hmmm, does that seem like electrical work?? - lets move on). The breaker kept tripping and so I was told that I needed to have an electrician fix "my homes electrical problems" and that they suspected that an inline mechanical timer was the cause of the breaker tripping with the new pump. They told me they did not have anyone to resolve the issue and that they were not certified to do electrical work and that I would have to have an electrician come fix the issue with the brand new installed pump that would not work, leaving me with no way to circulate my pool water which I recently brought into chemical balance. They told me they have only one electrical subcontractor they could send but not for 4 days or longer would he be available. I asked them to reinstall my old pool pump which they did the same day. They called me back the next day and told me they had refunded my money and that they think it would be best not to continue working with me. (I got off the phone and laughed hysterically by the way, WOW) To anyone who is thinking of contracting work with this company, BEWARE. The owner (Annette) even got involved by listening in on a phone discussion I was having with their service manager and then interjected on that call out of nowhere (WHO DOES THAT??? WOW) rude, tried to use intimidation by over talking and throwing around comments about having an attorney in the family and also would do absolutely nothing to try and resolve the issue with the newly installed pump but rather continued to tell me how many successful installs they have done and how there is a problem with my electrical service. Suffice to say the manual for the pump AND the manufacturer even state that the pump should be installed by " a certified electrician." The old pump was reinstalled and was instantly back working again. Could have taken them 1 hour of time (which i would have gladly paid for) to have an electrician come out IF there was actually a problem with the timer being inline to bypass it but instead they actually sent their service manager out to remove the new pump and reinstall my old pump which took hours due to needing to cut and fabricate pvc piping to the old pump again. BRILLIANT business strategy for building and sustaining an account base! I'll be sure to share this post EVERYWHERE on social media and with EVERYONE I know in the area who owns a pool By the way from the looks of it as I continue to post this information around social media it would seem like I am one of a great many who have made the mistake of doing anything more than having my water tested and buying pool chemicals from this place. STAY AWAY

They are a good company to work with. My experience in the store was very good.

We were immediately greeted by Kevin when we walked in the door. We told him what we were looking for and he gave us our options. He was not pushy when we told him we needed to think about it. We decided to go for it and went back the following week and ordered the pool. The installer came to our home a few days later and measured the yard and scheduled the install. The installation from Riken Construction went smoothly. Rick had actually suggested a different route to take with the electrical that would save the integrity of our small yard while saving us about $600 from him digging the trench. It was nice to deal with an honest contractor. The yard was a project after the install but they prepare you beforehand. You will have to landscape! The pool looks beautiful. The owner Annette and Manager Greg were extremely responsive and gladly answered my millions of questions and never made me feel like I was bothering them. There were a few adjustments that were made after the installation and the service team was respectful and professional.

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After going to a few pool stores, really liked the people at Pool and Patio. They were knowledgeable and offered cost saving options. I felt good after ordering my pool. But they sub-contract the installation. While in the end the installation was fine there were some annoyances. One was they had to dig up the old support blocks, think patio blocks. But then just left them all over the place. Second, it was a young crew and I think they were having too much fun with the bobcat. The tracks took off the top portion of a small section of the asphalt driveway. This happens from quick acceleration. I complained about it to Pool and Patio but the person handling this was quite unsympathetic. That is why I rate professionalism and responsiveness as a D. Based on the sales people I would rate them as A's. Overall I still gave them a B. While I won't use them again (as there will not be anymore pools) I would still recommend checking them out.

see above.

Claimed the equipment is busted beyond repair and wanted me to buy a new one @ $1000.00

We have had a very good experience with Pool and Patio over the years. They did the original installation of our 15ft above ground pool 5 years ago. Due to our fault, the liner failed and we had to have it replaced. These guys are some of the most punctual service people I've ever experienced, which is rare and all the more appreciated. They removed the old liner and thoroughly prepped the surface for the new one (I had received detailed instructions on how to ready the liner prior to their arrival). After they were through with the installation, they left me with more detailed instructions on my next steps and when to call them to come back to finish the installation. I don't think they could have been more professional or polite. Very good service. Although the pricing is mostly fair, it would be nice to give repeat customers a little discount - just as a thank you for doing business with us over the years.

Entered the showroom in December looking at hot tubs that would suit the needs of my wife and myself. Pool and Patio had what we were looking for in stock and ready for quick delivery after the holiday season. Luckily, the weather held up and we were able to take delivery shortly after the new year. There is nothing better than sitting in my new hot tub after a long days work and stare up at a brisk winter sky!

Used Pool and Patio for several years. They know what they're doing, but it's no bargain - they are not bashful when it comes to charging for service calls, and then I found them less responsive than I would have liked when there were problems with work they did. Nothing major, but they claim to be the best at service - that may be true if you don't mind paying and paying and paying for every service plus some service their own techs cause.

I think their prices are fairly high, but most of them seem to have similar prices. I am pretty much pleased with the services. They open and close the pool. I'd use them again if I had to.

They did a good job, and everything is working fine now. But I should have asked for an estimate on the filter - I was surprised it came to so much. I guess a pool is a bottomless money pit. I'll probably have them close the pool in the Fall. Next year I'll just have them open the regular part of the pool without doing the spa, which cost $150 extra. I think I can handle the spa myself,

They deliver supplies when they open the pool and spend time cleaning the pool if time permits and we've done preliminary cleanup of debris and leaves. They provide free water analysis and recommendations for treatment if necessary.

We originally were just going to get a new liner for our 15yr old above-ground pool, but when they arrived to install it, determined the shell was pitted and in pretty bad condition. The money spent on the liner was transferred to the purchase of a new pool easily and the guy we dealt with at the store (sorry, don't have his name) was friendly, and gave us a few freebies (including winter pool cover). The pool has been installed and aside from our error in ordering too small of a pool (!), it looks great and the installation was meticulous. My husband said they took great pains to level all the supports and make sure everything was OK. For some reason the pool ladder wasn't on the loading slip and they didn't bring it (my husband explained we did order one). The next day, there it was on on doorstep, delivered no fuss! We are very pleased with the quality of work, friendliness and efficiency of Pool and Patio Center's staff.

Outstanding. Very professional, honest people, with no pressure. They had to bring a forklift to hoist the spa onto my second level deck, and no glitches or extra charges occurred.