LAWRENCE AIR SYSTEMS INC

It was fine, they responded promptly, it was expensive but they did a good job and explained everything to me.I would highly recommend them.

Aaron was responsive, punctual and personable. He looked at my home and said he was going to give me quotes for both a mini-split system and central air. The reason for the D rating is I have never heard from him again, to get the quotes, after several attempts to contact through e-mail and phone,

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Forced hot water baseboard system had been making weird gurgling for a week or so. Pressure relief valve had left a puddle on the floor. I called this company because of a word of mouth recommendation of a coworker who lives nearby. Also their office is extremely close to my house. I called and left a message around 8:30am and got a return call around 9 asking if it was ok for a technician to come this afternoon. We agreed on a window beginning at 1 and the tech would call when he was on his way. Heard from Wyatt at 12:45 and we met at the house at 1:00. Wyatt was neat, soft spoken and unfazed by our pets. The company truck was new looking and very neat. Asked intelligent questions as I gave him the details. Then got right to work. After about half an hour of inspection and diagnosis, he presented me with a clear written estimate that described two options, one of which included a continuing maintenance agreement, which I had mentioned earlier that I was looking for. I accepted and he got to work. In the process, Wyatt found that the valve that was supposed to restore water from the line into the boiler as needed was partially frozen and would need to be replaced. He revised the earlier accepted estimate and I approved it. He was done about 3:30. Left everything clean. Took off his shoes and walked back through my house in his socks because he didn't want his boots to dirty up the house.

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Technician very professional. Explained all he had done. Went through access that techs from Gem Plumbing had refused to climb through.

The AC unit was improperly sized for the space, and impossible to replace with a smaller one. It was very noisy, and did not operate on vari-speed, as designed. They fixed the problem.

They were great. Promp tand professional.

Each time the AC unit failed they came to the house and one of the technicians 'found' the problem and assured us it was fixed. Two to five days later the unit would fail. Finally a senior member of the company 'found' that there was a factory 'defect'. It took several months to get the part and put it in. When they put in the new part they left without charging the system. We were told it was fixed. When we tried to use it when the weather turned warm we found it was not charged and was not functioning. They came by several days later (we lived with 90 degree temperatures) and charged and tuned the system. Three months later the AC system has failed completely and they refuse to return to reevaluate it.