It seems that no one can be bothered to work anymore. ?I received a call the day prior to service asking me if I could dig out the access to the septic tank myself as they are so busy they could not spare the driver for the extra time it would take to dig out the access. ? Totally gobsmacked by that -- if I was willing and able to dig it out myself, why would I agree to an extra charge for them to do it? ? ?This appointment was booked over a week in advance, and hand digging was specified (at an additional charge)?at the time of booking.?? I told Danielle I would not need their services afterall, hope this helped them add much needed time into their drivers schedule for tomorrow, since they're so busy. ? So bottom line, NO, I cannot recommend their services as obviously they don't need my business, as they can't be bothered to take the time to perform the services as agreed. ? Very angry that I've wasted a week when I could have contacted other firms to do the job.
Description of Work: Was supposed to empty septic tank, including digging for tank (about 16" deep)
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
$425
Carole C.
05/2016
1.0
septic tank
 + -1 more
It seems that no one can be bothered to work anymore. I received a call the day prior to service asking me if I could dig out the access to the septic tank myself as they are so busy they could not spare the driver for the extra time it would take to dig out the access. Totally gobsmacked by that -- if I was willing and able to dig it out myself, why would I agree to an extra charge for them to do it? This appointment was booked over a week in advance, and hand digging was specified (at an additional charge) at the time of booking. I told Danielle I would not need their services afterall, hope this helped them add much needed time into their drivers schedule for tomorrow, since they're so busy. So bottom line, NO, I cannot recommend their services as obviously they don't need my business, as they can't be bothered to take the time to perform the services as agreed. Very angry that I've wasted a week when I could have contacted other firms to do the job.
Description of Work: Was supposed to empty septic tank, including digging for tank (about 16" deep)
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
$425
holly D.
03/2015
5.0
drain cleaning
 + -1 more
Cleaned septic.
Description of Work: septic cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Donna S.
07/2014
1.0
plumbing, wells
 + 0 more
He said he couldn't fix the pump and he put one of his in place of it. Six months later he still hadn't received the part back. I found out he was charging me for a rental that I was unaware of. He wouldn't tell me what was wrong with my pump and said it needed to be completely rebuilt. I am still unaware if I my original part was put back due to not verifying serial number. I was promised a few days to repair but in the end lasted 6 months.
Description of Work: My pump has broken. He came to pick up pump to fix.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,000
Felicity H.
04/2013
5.0
plumbing, septic tank, drain cleaning
 + 1 more
I ended up with sewage backing up into the house on Easter Sunday and called asking for prices and timelines in the morning. They got a knowledgeable person (probably away from his family) on the phone with me within the half hour who then spent probably 20 minutes with me on the phone figuring out what might be the problem, having me look at things and coming up with a plan. They arrived nearly 30 minutes early this morning (I saw this as a good thing considering I couldn't use any water in the house) and spent a good chunk of time discussing things with me, showing me things and involving me in diagnosing the problem. They were friendly, professional, punctual and my problem is solved. I will use them again.
Description of Work: I have used these guys twice, both times to have my septic inspected and pumped. Today's visit involved more in dept inspection and diagnosis of an issue (or in my case a lack there of due to concerns).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$270
David O.
11/2011
4.0
drain cleaning
 + -1 more
The pump alarm was activated on Monday evening. Since I knew nothing about grinder pumps, I turned off the circuit breaker and waited until Tuesday to call the Sewer Service. I knew that if the circuit breaker was turned off that we should severely limit water usage, and we stopped running water and flushing toilets. On Tuesday I called Biros Septic and Drain Cleaning at 8:00 AM. I knew that they serviced our area as I saw their ad in the yellow pages and had visited their web site. They advertised 24 hour emergency service in both ads. The receptionist indicated that they were very busy, but said that they might be able to come out around noon. She said that she could not promise that they could come that day, but she would keep me posted by phone. She encouraged me to turn off the circuit breaker and limit water usage. I did not get any update phone calls and no service technician came to my house that day. I called again on Wednesday at 8:00 AM and was told that they would not be able to come until Thursday or Friday. On Thursday Biros called and said that they would be there first thing Friday. The technician came on Friday morning about 7:45 AM and fixed the problem. I was without sewage service for three days and three nights after my first call. I continued to wait because Biros is about the only provider of this service advertising in this area. I called one other plumber who advertised grinder pump service, but was told that they no longer did that kind of work. If there are others I could not find them.
Description of Work: The service technician arrived promptly as promised. The grinder pump alarm had activated. The cause was a broken bracket that allowed a hanging alarm float-valve to fall into the sump causing the alarm to sound. The pump was actually still functioning as the float valves that turn the pump on and off were still working. The technician spotted the problem immediately, but had to make a trip to the hardware store to purchase some new stainless steel hangers. The tech replaced all three hangers with stainless steel hooks and nuts and bolts. He also cleaned all three floats. He explained how the system worked so that I can now better understand what to do if something goes wrong again.
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Service Categories
Drain Cleaning,
Septic Systems,
Plumbing,
Wells and Pumps
FAQ
BIROS SEPTIC & DRAIN CLEANING is currently rated 3.5 overall out of 5.
Sunday: Closed
Monday: 6:30 AM - 5:00 PM
Tuesday: 6:30 AM - 5:00 PM
Wednesday: 6:30 AM - 5:00 PM
Thursday: 6:30 AM - 5:00 PM
Friday: 6:30 AM - 5:00 PM
Saturday: Closed
BIROS SEPTIC & DRAIN CLEANING accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa