Romero Roofing & Remodeling

I typically refrain from leaving negative reviews, but I feel compelled to warn others about this company's services. We engaged them for siding, windows, and doors, but over the course of two years, we encountered numerous problems with our front door (amongst other things). When I called the office about it, they refused saying the warrantee only covered the siding. Eventually, we had to hire another company to replace the door - they were shocked by the poor quality of Romero's work, especially since Ed Romero charged us $2,000 to install it. Dealing with the main office proved to be exceptionally challenging due to her rudeness and lack of cooperation. I should mention that once our project was complete, we were provided a credit of $2,000 for cracked deck boards and a broken window. However, we had to fix these things ourselves.

This was my first experience with Romero Roofing and Siding (RR&S). I gave RR&S a call and they scheduled an appointment for us to meet with Ed. He arrived on time and followed all COVID-19 safety procedures. He was professional and personable. He inspected the existing roof system from inside the attic space (decking) and atop the roof (the condition of the shingles, flashing around chimney, boots around gas stacks, etc.), recorded observations, and made recommendations. After our first meeting, RR&S provided within a day a comprehensive estimate of materials being used and work being done including additional request (gutter removal and installation, bathroom exhaust vents, sun tube, removal of antenna and detach defunct satellite dish) and options of what dimensional shingles to use and what colors were available. To do our due diligence, we reached out to other companies in the area and not one company came close to the price we were quoted by RR&S for the high-quality material and proposal/scope of work. I had additional questions regarding the work proposal and RR&S quickly answered each question whether by phone, text, or email. When we gave RR&S the â green lightâ , we confirmed a date for Ed and team to come out and start the work. On the first scheduled date, Ed and team arrived on time and followed all COVID-19 safety procedures. Ed and team were professional and got right to work removing the existing roof, inspecting the decking, and installing new roof system, bathroom exhaust, and custom sun tube. On the second scheduled day, Ed and team (following COVID-19 regulations) removed old gutters and downspouts, and installed new gutters and downspout system. On the third scheduled day Ed himself removed the antenna and the defunct satellite dish. Sometime later we notice that the sun tube was not as bright as we thought it would be. This was due to a manufacture recommendation and not due to quality of installation. We raised this up to RR&S and to their credit they addressed our request by ordering different materials at minimal cost and installing the new material in the sun tube. The difference was night and day. I mention all these details to emphasize that RR&S took on a job that was not the easiest of projects, but they went above and beyond, working hard to not only satisfy the customer with high quality work, but endeavor to build relationships with their customers that are sure to be long term. Again, we were really impressed with the result of the installed roof, the gutters, and all the custom requests and very happy with our overall experience with RR&S. You can bet that we will continue to reach out to them for future work requests. Team Romero Roofing & Siding rocks!

Highly recommended

I am really aggravated because not only is Michelle nasty and incompetent but she is also a liar...If she worked for anyone other than her husband she would be immediately fired... This is my initial review: I think Ed is a great guy, a professional, and does top quality work. I would recommend them. I hired them for two roofing jobs, about $25k in work. I see another person left a poor review about Michelle being nasty and I experienced the same thing. I gave them a check and their bank put a hold on it. Michelle contacted me and accused me that the check came back as uncollected (it had already cleared and I sent her the canceled check). Despite this, she then threatened to charge me bounced check fees and late fees... as it turned out there was nothing wrong with my check... Michelle does not understand her bank's policy. I also asked her twice to send me a copy of my permit and she did not. She finally sent it 2 weeks after the job was completed and included a bill for the permit. Again she threatened me saying she was going to charge me late fees, file in court, and negate my warranty if I did not pay by the next day. This was on a $17k roofing job that I had not only paid in full but paid before the job was done because I left for vacation... That how confident I was in Ed's work. Anyway of course I mailed the $385 check the same day...She really needs to learn how to treat good customers with respect...she is hurting the business with her poor customer service.

They were on time and able to fix my gutter problem the same day.

Excellent service.

Very poor quality of work. New roof started to leak with the first rain and been leaking since then. Ed was contacted about it, but didn't bother to come back and fix his work. Michele left me nasty messages cause I wrote bad reviews on line. So much for guarantee of workmanship, materials and customer satisfaction that they advertise so much. Company changed names, phone numbers and addresses at least 3 times in the past few years (Quality Home Remodeling, Romero Home Remodeling and currently Romero Roofing and Siding). That says a lot of their morals and type of work they do.

Prompt response and appointment. Arrived on time and the work was done quickly with a perfect result. Customer service was excellent! Reasonable price. Lived up to every expectation.

Showed up on time Completed the work quickly. Pleasant and professional

Dave was prompt and efficient.

Job well done, reasonable prices and prompt communication for the most part.

They were the first to call and got our roof repaired the next day! Awesome service!

Ed was pleasant and knowledgeable. He installed the attic vent quickly. I would recommend him to my friends.

I hope I do not regret this rating, but you kep sending me these evaluations and I just want them to stop. I responded to your first request telling you the job looked good from the ground, but I cannot really tell until we get a major rainstorm.

Although our project was delayed due to a hold up on the part of the suppliers, Ed stayed in touch throughout. They did a great job repairing our gutters and putting up new shutters We are very happy with their work and would recommend them.

They called within hours of my search for a pro.

Came out the next day and fixed the leak while he was there. Great service!

Ed did a terrific job! We hired them for a repair. Had to come back an additional time because the leak was in a tricky vent location. They stand by their work. I would definitely recommend them and am going to keep them in mind when the time comes for a new roof.

Romero Roofing and Siding is an excellent company- on-time, quality work, and reasonable price. They did what they said they would do. I would highly recommend them!

A pleasure to work with Romero Roofing. Explained what I needed and and did a wonderful job. Great clean up, too. Would use them again.

The crew was friendly, the job was done as promised, they cleaned the work area very nicely. I plan on contacting them again for some additional work.

Fast, Prompt, Courteous Service , A little on the high side