Yorktown Pools & Spas

What a fiasco. They couldn't get the ladder and step rails in place, due to a salt build up from the new salt system. We were not told this might occur when we purchase the unit at the store. They left with the opening incomplete. Showed up the same week with the tool that will fix the problem. Tool to big, my suggestion was to use my tool (which is a wire brush fitted in a portable drill). Worked for several hours cleaning inside pipe, couldn't get ladder to insert. Placed rails for steps in place but due to cracking cement would not tighten up. Said would have to order parts to fix it right. I believe the cracking cement was from Yorktowns crew taking the rail steps and ladder up by using a hammer to force the rails out of the pipe that's impeded in the cement. I was present when that occurred. Told the crew that I talked to Rob ( who runs the service dept.) about them having to setup the timer, the guy in charge said he new nothing about it but he would try. Said he didn't know enough to set it would need to let Rob know. Rob sends out Josh to set the timer up. Josh also couldn't fix it but needed a part which he would have to order. Also showed him the ladder,railings and cracked cement, he said the ordered parts would fix everything. A month has passed so I call the York store and talked to the mgmt ,what a joke ,he tells me I would have to talk to Rob to get things done. I ask to speak to his boss and he proceeds to tell me that there are two owners and they have no phones. Right! At this point I said good bye, it has been over a month since they order the parts. By he way Josh was to still let me use the old timer switches on/off. Doesn't work at all. I have to turn the switch on and off that's in the basement to backwash or clean the filters. After speaking to mgmt, Rob calls to tell me the part will be in tomorrow and someone will be out Wednesday to fix the timer. Rob now tells me that it will be mid-July till they can fix the ladder and rails. After Wednesday, I am done with Yorktown pools. I told Rob to fix the timer and forget the rest good-bye. Anyone know of a good pool maintenance.

It did not go well, never received a return call or letter or any follow-up what so ever even though the representative had indicated he would be back in touch. After 6 weeks with no contact I called another company and has immediate response and a very good experience. The man that came from Yorktown pools did not seem interested in the job, he communicated very little about what he would do never gave me any choice on liner but did send a price for liner , how did he know? I had not picked a liner. He did not give me a choice. He seemed less interested in gaining a customer than in getting out as soon as he could

Again, we were extremely satisfied with the professionalism of the employees and the quality of the work done. This time, the son of the owner of the company did the installation, and he was the most pleasant, accomodating, friendly, excellent worker. Very polite. We would recommend Yorktown Pools and Spas to everyone looking to install a new pool or needing repairs. Top-notch company with integrity!

They are wonderful. They are responsive, their pricing is fair, they are honest and they don't try to sell you things that you don't want. They are very responsive if you have a problem with the water and they are very helpful in trying to fix whatever it is. They are pyramid of what you want to deal with when you are looking for a business that you want to keep working with. They do everything from checking your water and then selling you all the work you need to fix it to. They might be little expensive but we don't mind as we are getting what we are paying for.