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Wilbur Henry Plumbing Heating & A/C Inc

Heating and Air Conditioning, Plumbing, Electrical,

About us

Wilbur Henry Plumbing, Heating, & A/C has provided complete plumbing, heating, and air conditioning services in York PA since 1960. If you have a broken toilet or faucet, a leaking pipe, clogged drain, or need sewer repair we can help. We can repair or replace your toilet. We can repair or replace your furnace, no matter the make or model. We offer emergency plumbing. Is your toilet or sewer drain clogged we can help. We service heat pumps and boilers. HVAC and air conditioning, we can help. Hot water heater repair and installation we can help. New construction installation is available for sink vanities, toilets, sinks, dishwashers, faucets, garbage disposals. We also service radiant flooring, and gas logs. Water systems service is also available including water conditioning, water filters and water treatment. Septic tank service and pump service available. If it has to do we plumbing in York PA, we have you covered.

Business highlights

65 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing. Heating & Cooling.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.622 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
0%
3
9%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.9
Showing 1-22 of 22 reviews

Vicki S.
04/2019
1.0
heating & air conditioning/hvac
  + -1 more
They never even called me
Description of Work: Water heater replaced

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Tom H.
03/2019
5.0
plumbing
  + -1 more
Snaked the line 3 times, without unclogging line, build up over the years kept closing up as the snake was retracted. Tim & Andrew did a fantastic job, after snaking line, had to cut it in the basement ceiling, then ran snakes both ways to pull all the "stuff" out, used a flexible coupling to rejoin the line, (now I have an access point for future service), guys did a great job, price was very reasonable for the time involved, will hire this company again without hesitation. Tom Howell
Description of Work: Unclog kitchen drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Amanda S.
06/2018
5.0
heating & air conditioning/hvac, plumbing, water heater repair, gas logs
  + 2 more
We were 100% pleased with our service call and our interaction with the office. We bought our first house and wanted to make sure everything was in good working order from the start. We did have to wait a few weeks for an appointment, but nothing we need done was urgent, and we were perfectly happy to wait knowing how reputable the company was. I don't mind waiting for quality.
Description of Work: Gas dryer install, gas fireplace maintenance, furnace maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kim F.
10/2016
5.0
heating & air conditioning/hvac, plumbing, water heater repair, drain cleaning
  + 2 more
These guys are the BEST of York! We would not call anyone else! They are professional, knowledgeable, respectful, & they care about their customers. We highly recommend them!!!
Description of Work: For the last 10 years we have used them for all of our Plumbing and HVAC needs. Our home is older and has needed a lot of updating throughout the years. To name a few jobs they replaced our hot water heater, replaced our HVAC unit, replaced and repaired pipes and handled other plumbing issues in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christine S.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced automatic air purger on boiler. Dave was punctual, changed out part in no time and answered all our questions. Couldn't ask for a better experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$106

Marcie D.
11/2015
5.0
electrician, heating & air conditioning/hvac
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

bonnie A.
06/2015
5.0
plumbing
  + -1 more
It went wonderful.
Description of Work: They installed a new furnace and A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Harshal A.
04/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Very professional and knowledgable plumber. Rerouted the old pipes, changed location of garbage disposal to fix the underlying problem. The plumber was well prepared and brought every necessary tool. While replacing many of the pipes, we found the plumber to be respectful as he was careful not to make a mess!
Description of Work: Resolved plumbing drainage issues

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Brady H.
02/2015
5.0
electrician, heating & air conditioning/hvac
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paige W.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
Excellent, careful, and professional job.
Description of Work: R & R Heating and Air Conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Alicia B.
01/2014
3.0
heating & air conditioning/hvac
  + -1 more
Back in October we used Wilbur Henry to fix a converter part on our heater for the house. We had heat downstairs not upstairs. A nice gentleman came to fix it and had to immediately come back the following day because what he did the first day was not right. My 2 year old daughter woke up that morning with blue lips because of how cold it was in her room. Fast forward to Sunday January 26th. We noticed both the upstairs and downstairs of our house was not being heated properly. We called Sunday night knowing that was off peak hours but we did not want to go the night without heat. We left a message with the secretary and a tech called back within 20 minutes. When the technician called I explained to him what happened in October and that I thought it was the same part that burnt out. The first words out of his mouth in a sarcastic tone was and quot;Well, I didnt do thatand quot;. This man seemed upset that he was being paged on a Sunday night and he sounded annoyed when I was trying to explain what I thought was wrong. After diagnosing the problem over the phone, the man said he could come out that night but said how long it would take and how much it would cost like he was trying to persuade me to tell him not to come until the morning. HE TOLD US to turn off the heat overnight so it wouldnt burn out the part that needed fixed. So, we slept without heat that night. The tech (same one as on the phone) came around 9am the following morning and seemed a lot nicer then. He fixed the part and turned the heat back on after being off all night and what do you know, 2 pipes burst and our living room and dining room were now gushing with water. These pipes burst because HE told us to turn off the heat and you think someone working for a heating/plumbing service would know that pipes freeze in the dead cold of night but I took his word for it because I thought I was listening to a professional. He replaced the part, and the broken pipes and charged $150 for everything. Im not sure if thats even a good price. Well, wouldnt you know, we woke up this morning with no heat in our upstairs. So I am done using this company and will be calling in a family friend to help finish the job.
Description of Work: Our heat stopped working in our house on a Sunday night and needed it fixed immediately.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$150

Gloria M.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
They wasted no time. While here they performed an additional task, suggesting a more efficient and attractive result than I origionally expected.
Description of Work: Installed a new heating/ac unit.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Melissa L.
10/2013
2.0
wells
  + -1 more
BWilbur Henry received really good reviews from other customers, so maybe we were the and quot;luckyand quot; ones who fell into the percentage who had a bad one. A couple days after moving into the home we had just purchased our well stopped working. I called Wilbur Henry in a panic and spoke to a lovely young woman who sent someone right out. Issue 1: She stated the price was $80 plus parts. Fair enough. Two young men arrived shortly after and went straight to work and after about two hours emerged from the well-hole of doom, assured me that I was good to go for many years and that it was a bad valve, and handed me a bill for almost $800. So, apparently its $80 an hour per worker. So keep that in mind. Issue 2: A few days later we lost water again, so another fellow came out. He told my husband that the well may be going dry, or that maybe the jet pump lines weren't deep enough, but that the pump was repaired. Luckily we weren't billed. BUT HE LEFT THE WELL CAP OFF! Issue 3: I call the store in tears thinking that we are going to need to dig a new well. I asked him why they didn't check the well depth first to see if that was why we were losing water, and he said and quot;that just isn't what they do.and quot; He said that based on the repairs the guys did, even if we lost water we wouldn't have to crawl into the well house to reprime the pump. Alas, this was not the case. He also advised me to check the well depth. We did and we have about 150 of standing water (read: tons of it.) Issue 4: One of the young men who originally came out returned to make sure the well cap was properly put back on. He also talked to me about the real issue in the well and that is that the well is really too deep for a jet pump because the pipes can only go down so far. The well really needs a submersible. So I am understandably upset that I have just blown $800 on a non-existent problem when I could have used it towards the right repair--a submersible pump. Issue 5: I was in the living room when the young man called the store and explained to whomever that I was upset. He also told the person that and quot;since she basically wasted $800 I told her maybe we could cut her a break on a submersible.and quot; Once he got off the phone he apologized for the misdiagnosis and said he was going back to the store to see if he could talk to the boss about working with me on a new submersible. And he was never heard from again.... So there you have it...all the sad and sordid details of my experience with Wilbur Henry.
Description of Work: "Repaired" jet pump

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0

$800

Belinda C.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
I couldn't have been happier with their service. The service man was polite and friendly. It only cost $150 to fix but they could have charged me much more and I wouldn't have known the difference. He stayed for a full hour to make sure my air conditioner was working properly. I would definitely use their services again if I ever needed plumbing or HVAC help. They did a great job.
Description of Work: They fixed my air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Kate H.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
I called the office about 11:00 am on Saturday morning. They have a live answering service that took my number and let me know their on call technician would call me shortly. Within 10 minutes Brad called me and asked me what the issue was as in is it running at all not cooling etc? I was able to give him an idea of what was going on and he in turn explained what I needed to do to keep us as comfortable as possible until he could make it to our home. He was at my front door within and hour and and it was running again within another hour. All in all on a really hot saturday morning my air conditioner went out and was repaired with no more than two passing from start to finish. Hopefully the Freon charge will get us through this summer. Either way I am having them come out to give me an estimate on a new system. Speedy quality service at a fair price. I could not have asked for anything better.
Description of Work: Added a 3lb charge of 22 Freon as well as recommended future service options

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Mary A.
07/2013
3.0
plumbing
  + -1 more
We would not recommend them. They're very expensive. We will not use them again.
Description of Work: Wilbur Henry Plumbing Heating & AC redid some piping under the sink 3 years ago because we had new sinks and granite put in.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


DONNA J.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
There are many stories with my experiences with Wilbur Henry Plumbing. Siffice to say I would recommend them in a heartbeat :) Having them take care of two homes, each with their own issues and types of heat, ac etc I was comfortable and didn't worry about a thing.
Description of Work: Wilbur Henry has done much work for us and each time they were prompt, courteous, and very kind. We've has toilets installed, our furnace cleaned, toilet parts installed, air conditioning checked, they have stopped by to give instruction on how to turn on a gas water heater. Anytime I've called, they've been right there for me. Their prices are fair and I usually let it up to the individual plumber as to which toilet to install, how to handle issues with the AC etc. I trust them with my home, my biggest investment!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$467.34

Carol B.
04/2013
5.0
drain pipe
  + -1 more
Their pricing was reasonable. I like their quickness at responding to our found problem and the professionalism in which they repaired that. They were excellent.
Description of Work: We've used Wilbur Henry Plumbing Heating & AC for plumbing work. The sewage line fractured and they replaced the sewage line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frank C.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
Don't have time to complete this portion, but would definitely use there service again.
Description of Work: Replaced water feed coming to the house from street. Very fairly priced for extensive work performed. Had several bids and they were in the middle and since I used them in the past when I managed a hotel for several projects, I knew they had always been very professional and fair priced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

RAYMOND H.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
My existing 35 year old gas furnace became inoperable we called Wilber Henry Plumbing and Heating. They sent me several quotes I selected a model discussed this model and others with them they set a date removed the old unit installed the unit in 5 hours. The installation was prompt clean and professional price as quoted.
Description of Work: Purchased and installed a gas furnance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,060

Vickie S.
03/2012
5.0
electrician
  + -1 more
They are very nice, very friendly, they stand behind their work. We had 3 estimates and they came in middle. We were very very pleased with them. They did not try and take a cross, they were not pushy selling. It was a nice experience. I would continue to use them in the future.
Description of Work: I used Wilbur Henry Plumbing Heating and AC. They did all the plumbing and electrical work. They are going to also put in heating and air conditioner and gas heater for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$118

SUE Z.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
.They gave excellent service and were very prompt. I would recommend them to anyone because they are a great company.
Description of Work: .I hired this company to put in a high efficiency furnace and air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,050

    Contact information

    60 Mountain Rd, York, PA 17402

    www.wilburhenry.com

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Plumbing,
    Electrical,
    Water Heaters,
    Drain Cleaning,
    Drain Pipe Installation,
    Wells and Pumps,
    Gas Logs,
    Sewer Cleaning,
    Kitchen and Bath Remodeling,
    Water Coolers,
    Water Filtration and Softening

    FAQ

    Wilbur Henry Plumbing Heating & A/C Inc is currently rated 4.6 overall out of 5.

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    Wilbur Henry Plumbing Heating & A/C Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Wilbur Henry Plumbing Heating & A/C Inc offers free project estimates.
    Yes, Wilbur Henry Plumbing Heating & A/C Inc offers eco-friendly accreditations.
    No, Wilbur Henry Plumbing Heating & A/C Inc does not offer a senior discount.
    Yes, Wilbur Henry Plumbing Heating & A/C Inc offers emergency services.
    No, Wilbur Henry Plumbing Heating & A/C Inc does not offer warranties.
    Wilbur Henry Plumbing Heating & A/C Inc offers the following services: Plumbing. Heating & Cooling.

    Contact information

    60 Mountain Rd, York, PA 17402

    www.wilburhenry.com

    Service hours

    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM