The Village Chimney Sweeps, Inc.

The Village Chimney Sweeps was overwhelmingly informative in helping me choose which gas fireplace would best fit my needs. A big thank you to Brandy, office manager and sales, for excellent, informative, and timely communication. Gary and his associates did an exceptional job of installing the gas fireplace and were very knowledgeable and explained everything in detail to me. Highly recommend!!

Wonderfully. Very professional and trustworthy. Neat and tidy. A fireplace grate was given to replace the one that was in my fireplace (which was in bad shape). Had the same company come last fall to inspect and clean the fireplace and will continue to use them for annual cleaning. Very pleased.

Excellent. Project took 5 days. Excellent craftsmanship..

Gary, JoAnn and their team were excellent! They helped us navigate through the selection and purchase of the insert, these things are not inexpensive and they were very upfront about all of it, we never felt pressured. The install process was quick and very clean, absolutely no mess when they left. The insert is awesome. Highly recommend these folks, we would absolutely work with them again!

This was an excellent experience. My initial appointment with Brandy was great. She is very knowledgeable and professional. My install was superb. They arrived exactly when they said, install was done perfectly and they cleaned everything up. I am a very satisfied customer and would highly recommend them. Great service.

They did excellent work! Installed gas line, installed logs, showed us how it works. Total job was completed in about 5 hours. This firm has been my go to chimney sweep for the past 25 years. Highly recommended

Overall very well. Manufacturer had a delay in getting parts here for original installation.

Recently purchased a Mendota fireplace unit. Worked directly with the owners, Gary and JoAnn Richardson, to select best model for our home. We found they were knowledgable and quite helpful to assist us with important decisions regarding fireplace features and proper placement in the room. Gary, who is a certified installer, did the entire project including installation of the unit, gas line connection, venting, carpentry and drywall. He is very skilled in this specialized work. Our township required 3 project inspections and all were approved with no exceptions. We recommend this company for any fireplace or stove project.

Excellent. Village Fireplace and Stove Center has a very nice showroom that allowed us to make an informed choice. Gary was extremely helpful guiding us through the purchase process. The removal of our existing wood stove fireplace insert and the installation of the new gas insert went exactly as I was told it would. The work was done professionally with no mess. I would definitely recommend Village Fireplace and Stove Center to anyone seeking to purchase and install a gas fireplace insert.

Great! Very professional and courteous. Knowledgeable about the work and did a wonderful job! We will continue to use them to clean our chimneys and meet our future needs, which hopefully include having them install a pellet stove!

Very well. They are very knowledgeable and efficient

As a first time homeowner, Gary Richardson was extremely helpful and knowledgeable. He took the time to explain and show me what he suggested needed repaired, and was very thorough in also ensuring my gas fireplace worked or if I would need a new pilot. Thanks for going above and beyond. I plan on staying with Village Chimney Sweeps, Inc. for continuous maintenance and annual cleans. (Pricing includes both services = sweep + installation of new liner)

Great. Very good job with a minimum of dirt.

Very well. They were thorough, courteous and very knowledgeable.

Wonderful. JoAnn and Gary were delightful from the beginning. Their shop was cozy (they even had a friendly dog!) and they were extremely professional. We trusted them in our house and they installed the stove with ZERO mishaps or mistakes. We would absolutely purchase a wood stove and have it installed by them again.

Perfectly Very easy to deal with and nice family Business Will be using again shortly

Gary did a great job on both the assessment and installation. Thank you.

We love this company! We have used its services exclusively since we moved into our house. We call upon them to keep our fireplace and chimney clean and safe every several years and have never had a problem.

Love this company! Probably not the cheapest company around but great value for the price.

The owner and a assistant arrived on time and ready to start. Work performed in an excellent manner. Clean to the extreme considering the work being done to existing fireplace of 20+ years. They finished in 6 1/2 hours doing a retrofit! Very Pleased.

Gary was good at communicating arrival times, he and Anthony obviously knew what they were doing, got right to work, and got the job done. They were especially clean with tarping and at managing air flow so that dust was always directed out of the house with a chimney top mounted blower. Their work was first class, they didn't cut corners, cleanup was great, and they were pleasant to have around the house. Due to Gary's recommendation and installation we now have a safe furnace in the basement and a great fireplace in the living room. We love it.

After about a year of non-use, our wood stove wasn't drafting properly, making the house smell like a campsite whenever we tried to use it. Once the chimney sweep was here, it was less than 30 minutes before he diagnosed an abandoned squirrel's nest as the cause and then worked for the next 45 minutes to clean out the chimney of all debris. He was very knowledgable, showed us images of the nest and walked us through the process. He also outlined some long-term work that we might want to consider but in a realistic, reasoned no-pressure way. The only issue we had was that there was some miscommunication as to the time of the appointment, but it was a situation where our original time slot was changed around. Wasn't the end of my world and we'd definitely have him back. Lagniappe? He's really, really, really good with dealing with the household dog, which is good because ours is overly friendly and very curious.

Gary and Anthony showed up at 8:00, just as Brandy scheduled. Both gentleman immediately started working. I left them alone at my house and went to my office. I returned at 12:30 for lunch the insert was installed, the flu liner was hung and Gary was finishing installing the multi-flu cap. Anthony was vacuuming my basement, leaving the space cleaner than they showed up. They walked me through the stove operation and answered all my questions in an honest and forthright manner. Gary was hyper focused on cleaning his boots every time he entered my house, he always treats my home with a lot of respect. Since this is my first wood burner, I asked Gary to take a look at my wood to make certain I was seasoning the wood correctly. He provided a couple of clarifying thoughts and a few pointers. As I was leaving, Gary made sure to remind me to call him with any additional questions. I left him to lock up the house when he was finished cleanup. I've been very impressed with the entire process, from no pressure sales to honest and transparent communication. Gary is a highly skilled tradesman focused on detail, maintaining a clean working environment and making sure you feel comfortable with the process, install and operation of your appliance. JoAnne and Brandy both answered minor clarifications during the scheduling. I will hire them for upstairs flu upgrade.

Gary showed up on time and was very polite, professional and knowledgeable. He looked over my floor plan, discussed various options including false registers, blowers and using existing duct work. We spent considerable time discussing the liner, which was a main concern of mine. He examined the flue, completed a detailed diagram measuring the existing fireplace firebox and chimney cap. I have always been a fan of pacific energy stoves and he's a dealer. He was a very pleasant individual with which to communicate. While he was measuring, he asked me about my motorcycle and we talked about working in small family businesses. Instead of answering a question without knowing all the details, he's willing to look up the data before answering -- a true tradesman! Can't wait to get the quote back and move forward with installing my Pacific Energy Summit!

Went well, said that water must have gotten under the cap and leaked in but seems to be fine. Will need a new liner. I had to email the company to ask for the liner estimate after about 3 weeks of hearing nothing, a week later they got me the estimate.