Stanley Steemer

I think we had one extra thing done above their standard. There was a little bit of a mix up when I talked to them on the phone to make the arrangements. They said to go ahead and move as much of the furniture out of the two rooms as you can and have it ready for them. When the crew got here, and they saw half of our furniture out on the front porch they said, “what’s all of this doing out here?” I said, “we were told to move everything that we could handle.” They said, “oh no, we’re supposed to move it for you.” So, having a bad back and moving all that furniture didn’t do me a whole lot of good, but that’s what happened. Otherwise the cleaning went well. It was a good price for that. It turned out that they did a real good job. I would probably try someone else to see what else is out there on the public market.

It was pretty good, it was like $39 per room, it was special.

They called with an arrival time that morning and they arrived when they were scheduled. The two men were very friendly and professional. They explained everything and and asked if I had any concerns, then went right to work. They worked hard inspite of the heat. When they were finished they asked if everything was O.K. Theyven socialized with my grandson WO had million questions. I hope all their employees are this nice and efficient.

Excellent - removed the stain and total sofa looked better

We always use them and they're excellent, punctual, friendly and professional.

I have my own private shampoo and so, I do it myself. But, every once in a while I get a professional in. They were an A in quality. The carpet looks good after they leave.

The actual cleaning went reasonably OK. The scheduling office said to clear the rooms as thoroughly as possible. When the crew got here, they asked why the rooms were so empty. After relating the previous conversation, they said that we need not have done so much work - that they could have done it. While setting up, the crew asked for a water line to hook up a garden hose. The nearest faucet I had was in the garden 100' down in the yard. I had to get our garden hose out of winterized storage and turn on the water line. The office was supposed to have told us a water source would be required. The crew was hardworking and thorough. They did a fine job.

The carpet cleaning was good and I would have given that an A. But, what they did on the tile was very unsatisfactory. I didn't shop for the price. I would like to try someone else. The tile work was insufficient but their comment was that it was as good as it would get. I had another workman come in and he did some grouting. He said that he thought that it was not good and I asked if he could clean them and he said he would. What he did was head and shoulders above what Stanley Steemer did. he doesn't normally do cleaning work but because he was working on the grout, he agreed to do so.

Two member team arrived on time and as scheduled. Took over two hours to clean. Rugs looked almost new. They were 7 years old so typical wear in some areas. Took extra time to remove any stubborn spots. They will ask to upgrade services but I didn't see the need to do so if carpet is not worn down or no pets. Will definitely use again. Check for coupons before calling.

The service was Excellent! They were funny, and courteous. Our carpets still look brand new even after three weeks of service. With other providers our carpets have lasted a week looking this clean.

They arrived on time, moved and replaced the furniture, took care to spot clean any areas needing it before doing the actual cleaning. After finishing up, they went over the areas cleaned with a stain guard type product. I would also note that they were professional at all times....they were also careful not to track anything in from the outside.

This was our second time using Stanley Steemer and their service still proved to be efficient, punctual, professional, and completed their jobs with care. We had to hire a service because we have berber carpets and the home steam cleaners that you can purchase don't work well on berber. They moved furniture and placed "booties" on the legs of all furniture. They were very careful not to drag in more dirt from the outside and wore booties the entire time. I would highly recommend them to anyone that needs their services. I will continue to use their services in the future. This review is 6 months after the work was completed so the dollar amount might be off a little. They offer specials so sign up for their emails.

Overall they did a good job and their prices were competitive. Compared to the others we've used, they did an OK job and I would consider using them again.

They did show up a little late. But they were very professional they did an outstanding job on the carpets. They were very detailed in their work! I understand why they were a little late. they took their time and made sure the job was done correctly. I was amazed how well the carpets came out. Everything was explained to me and I would recommend these guys to anyone in need of their services.

Arranging the appointment was quick and easy. This location does not accept outside coupons, however (including Angie's List coupon) but they were able to give me some discount from their own promotion. The two technicians were professional and courteous. I did not have to move any furniture...they took care of that (sofas, chairs, tables, etc). They did a very good job with general cleaning and removing a few tough spots we had. Only minor negative was that I noticed a new spot in an area they'd already cleaned (don't know if it was from them or my kids) instead of hitting it with the steam cleaner they just sprayed it with a bottled cleaner and wiped it. I would have preferred they suction it up like the rest of the job as the spray didn't completely remove the mark.

They have been here twice. Above is the approximate total cost. I got a contract the first time....good for a year. As others have said, the advertised price doesn't include extras, but it is stated on the website, so there are no surprises. Just like the grocery store, the total is always more than you thought it would be. I think that deodorizing and scotchgard should be part of the total in the first place (like taxes and port fees should be when you fly or cruise!). They were professional, moved the furniture, were very courteous, personable. and wore booties. They got stains out that I NEVER thought would come out. Pet stains, 5 year old coffee stains, other foods. My carpets look brand new!! And they return the furniture to its original spot with plastic or styrofoam protectors until the legs which stay until the carpet is dried. Someone told me that when she had her carpets cleaned it only lasted a month or two. Mine lasted quite satisfactorily. Maybe because of the Scotchgard? I am very pleased, I would recommend Stanley Steemer and I certainly will use them again!! Thanks, Stanley Steemer!

Went ok except my carpet has a 4 inch roll over on a half wall and top step. I live in a bilevel. They cleaned the roll over on the wall but would not clean the roll over on the top step. They said that would be extra. Also when the carpet dried I still saw some dirt spots.

They were great. Efficient, polite. They moved all the furniture and put plastic wraps on the furniture legs to prevent carpet damage. Got out several stains that were there for some time. The only item that could improve is that the intake person needs to tell you to block a parking spot outside your house if you don't have a driveway. This was not the fault of the cleaners though-- they were great. I will use thm

The rugs had many challenging stains and Stanley Steamer did a good job removing most of them.

It was fantastic. They were prompt. Everything came out beautifully.

When carpet dried stains were still there. They wanted extra to clean the 6 inches of carpet that went past my railing.

I received a phone call about an hour before they were to arrive and they arrived in the time as stated. They moved two large pieces of furniture and put them back. Cleaned, deodorized the carpet and put down a protective finish. They were professional and were finished in about two hours. They also cleaned up after themselves.

I signed up for the 8:00 am appointment which meant they will arrive between 8 am and 12 pm.. They actually showed up at 1:45 pm. (almost 2 hours late), but they did call and warn me that they were running behind. they were finished with the job in about an hour. I knew I was paying more than what anyone else quoted me, but I went with them because they were the only company that could do my carpets in the same week that I called. I was short on time and my other choices were already booked up. So I knew I was paying more to begin with but was ok with it. Better planning on my part would have saved me a money. They actually did a really good job. I wished they would have tried to move some of the heavy dressers, but ruled it out once they walked into the room. Knowing I was paying more to begin with, I was less than thrilled to have to sit thru the sales pitch of all of the items I could purchase from them. For example, stain removers, odor removers, porch mats, brushes, etc. So, they did a good job, but the sales pitch, the higher than average price, and being almost two hours late warrants a less than stellar rating.

The experience went very well. They were easy to schedule. I actually did it online. They kept good contact. The young guy who came and did the work, worked hard. They did a good job and they kept asking me whether I was satisfied with the job. They came within the window they gave me, but they came at the last 15 minutes of the window.

Very poor. Took advantage of me and my neighboors after a flood with very excessive pricing and poor service. Will never use Stanley Steemer again. Will instead look for local indepedant contractors to do the service. Very disapointed !