Neff's Safe Lock & Security Inc

The deadbolt was stuck in the locked position. I called a locksmith thinking that perhaps it could be repaired, and if not, a new deadbolt could be keyed to match the deadbolt that was being replaced. The key match could not be determined during my initial call, since there was no indentification on the key that I had nor on the deadbolt currently installed. The person I spoke with at approximately 9:30 AM advised that he could come out and would arrive about 6:30 PM. He did arrive on time. Do not know the person's name since he did not provide a card or ever introduce himself. He is Sales Rep. 9 on the Sales Receipt that was provided. I was told that there would be a trip charge of $65.00 (less than 2 miles). Although I thought the charge was high, I said that I would pay the $65.00. I did ask if there would be a discount for an Angie's list member and/or a senior citizen and was told there were no discounts. The deadbolt could not be repaired, and I purchased a new deadbolt ($46.50); however, the new deadbolt could not be keyed to match the other deadbolts. I was then charged an additional $15.00 for him to put the deadbolt and the screws in the door.

I had been robbed at work and I was a single parent. I met him in a church group. I knew he was a locksmith and I did not know who to call because my car keys were stolen and so was all my identification and my house keys. I knew I had to do something to protect my house. I called him on an emergency basis. When he was done with his work, I did not have the money to pay him on the spot, but he allowed me to pay him as I got my money back. I have kept him as my locksmith over the years. He is very well trained. He goes to several schools for training.