At Crime Intervention Alarm(CIA), helping you to create a safe and secure environment for your business and home is our utmost priority and has been for over 20 years. Because every second counts when it comes to your security, we have combined the right mix of non-proprietary high-quality products and exceptional service so you can face each day worry-free. Our priorities for service and dependability are defined by the following: Company Principles • True, personalized customer service. A CIA customer will never feel like “a number.” • Always ensure each customer has the equipment that is right for their unique situation. Customized solutions are key! • Provide only the fastest and most reliable security and fire alarm monitoring service on the market. Equipment Quality As an Authorized First Alert Dealer, we are able to provide the most reliable security, fire, and medical alert systems. First Alert Dealers are held to very high standards for business practice in order to retain dealership rights. Our business practices have enabled us to thrive as an authorized dealer, where others have failed. Our DVR systems are open-platform, PC-Based, which means that there is never any down-time due to proprietor issues. In the event that a repair or adjustment is needed, CIA technicians are able to address it quickly and efficiently – without the interference that dealing with proprietary software or hardware can bring. Any camera that is installed by CIA has been selected based on our high standards of performance and picture quality. We are able to provide customized surveillance solutions for our customers including indoor & outdoor cameras, infrared, weatherproof, vandal resistant, and pan/tilt/zoom cameras, to name a few. Regardless of the application or your requirements, we have the style and functionality to meet most access control needs. It’s our job to make sure your building access control management is hassle-free and easy to use. Whether you have one door or many, CIA will take all of your performance considerations into account and provide a system that is right for you. With an average response time between 15 and 19 seconds, our security alarm monitoring service can’t be beat. Each one of our three monitoring centers is UL listed and backed up by two generators and uninterruptable power supplies to provide monitoring service even in adverse conditions. All representatives of CIA are direct employees. We do not use subcontractors for installation, service, or otherwise.