COMCAST

TV Service - Cable, Internet Service, Phone Service - Landline,

Reviews

3.021 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
14%
4
29%
3
10%
2
24%
1
24%


Rating CategoryRating out of 5
quality
3.7
value
2.0
professionalism
3.5
responsiveness
3.3
punctuality
3.8
Showing 1-21 of 21 reviews

d C.
07/2017
1.0
cable tv service
  + -1 more
this location is closed you need to add this question in your review
Description of Work: none - location is closed
Rating CategoryRating out of 5

Sowmya K.
05/2016
4.0
internet service, cable tv service, landline phone service
  + 1 more
We use COMCAST for internet.
Description of Work: We use COMCAST.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Janet D.
05/2016
5.0
cable tv service
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Meredith H.
02/2016
1.0
custom cabinets, cable tv service, internet service
  + 1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$90

Janet M.
08/2015
2.0
cable tv service, landline phone service, internet service
  + 1 more
I don't like them. The internet is really slow. Even though we're paying for faster than standard speed, when we watch Netflix, it keeps popping. I contacted them about this a month ago. They sent somebody out and they did find a problem outside and fixed that. It was better for a couple of days and then it sort of reverted to what it had been before. It is not quite as bad. But, it's still not as good as what we had with DirecTV, which we can't get where we live. We're really not pleased. But, it's our only option. They answer and they listen and they apologize. But, they don't seem to be very effective. If there was another provider, I would go with them.
Description of Work: We have our internet, TV and landline service with Comcast.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$150

Julia B.
07/2015
4.0
cable tv service
  + -1 more
unknown
Description of Work: Internet
Rating CategoryRating out of 5
Yes, I recommend this pro

Breanne M.
07/2015
1.0
cable tv service
  + -1 more
unknown
Description of Work: cable
Rating CategoryRating out of 5
Yes, I recommend this pro

Leslie E.
06/2015
3.0
cable tv service, landline phone service, internet service
  + 1 more
I like it but its too expensive. The only problem I've had with COMCAST is that sometimes when I call in, there's an awfully long wait till you get someone to answer your call. I've found that certain times of the day work out better than others. And also, I have an underground connection on my property that over the last two years has been damaged by heavy water because we have heavy rains so at one point two years ago, over a period of like two months, I was without anything because I have their triple plug. I was out of phone service, internet and TV for like 11 days. They got it straightened out, four different people were out here to work until they actually found the problem. That's the only interruption in service that I've had. Normally if something happens or something is not right, I call them. I have the high speed internet and I rarely have trouble with that. Somebody spliced my email last year and I wasn't getting any email, it was a heck of a problem to get it straightened out. They directed me to Norton Security and put a security system on my email. COMCAST really helped me out with that and paid for that. Once I get through to somebody, there service is pretty good. My service response time is pretty quick. If they can't come immediately, they do tell me when they'll be there and they notify me ahead of time. They give me the option to cancel the appointment, all that stuff. They are always very professional. They'll give you a financial refund if they are not here by the time they said they'd be here.
Description of Work: Last time, I couldn't get on demand and they fixed it remotely. So I didn't have a service call or anything. I use them for my land line, internet service and my television.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Donna C.
05/2015
4.0
cable tv service, landline phone service, internet service
  + 1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$300

michael S.
05/2015
5.0
cable tv service, internet service
  + 0 more
I have been with them for probably sixteen years. Basically, they are the only one in town that can provide you with good service. There are no other cable companies like a Dish Network or something like that, but then, you cannot get internet with them. The quality of their service is fine. They are very responsive. I never really had any problems like that.
Description of Work: I have Comcast for my cable and internet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Cody S.
04/2015
4.0
cable tv service, landline phone service, internet service
  + 1 more
The reliability and variety of packages and shows they have available stands out.
Description of Work: We use Comcast for internet and cable.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$208

Colin & Lelia W.
01/2015
1.0
cable tv service, landline phone service, internet service
  + 1 more
Every time I get a bill, it is different. The last bill was $154, so I called because it used to be $130, and they said that it was the end of year deal, and so now it has gone up. She said that if we return the DVR, and because we are hardly ever there, so we didn't need the DVR, and so they say we will just pay $92.93. I get my next bill and it has the difference. I called, and he said that I would have to pay the full bill and there was nothing I could do. He said I couldn't believe what the people say on the phone. I asked to speak to his supervisor, and he said that he would ask the supervisor to call me back, but they have never called me back. I tried calling yesterday, and I was told there was a 15 minute wait, and I tried again today, and it was a 20 to 25 minute wait. Sometimes the quality is good, sometimes it isn't. I had to change the DVR box, and they just gave me the regular box, but they didn't give me the chords to go with it. They don't really care. You talk to them, and some person to get you off the phone will just tell you yes it is $92.93, and when the bill comes, it is not.
Description of Work: I use Comcast. We have a bundle of TV and internet as well.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

Yes, I recommend this pro
$154

Richard A.
07/2014
2.0
internet service
  + -1 more
Over priced lousy customer service when you call.
Description of Work: Internet service.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
2.0
responsiveness
1.0


Karl L.
10/2013
2.0
internet service, landline phone service
  + 0 more
They don't tell you the whole deal, they double talked me. Especially with pricing; they always add something. You never can talk to anyone in the local office.
Description of Work: I used to have their service, I enquirer today about phone and internet.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


william T.
04/2013
2.0
internet service, cable tv service, landline phone service
  + 1 more
Terrible, they even make it diffiult to find a custom servie center.
Description of Work: Comcast spends considerable sums of money telling you that they have customer service, yet, they hide from their customers. The numbers that they give out for customer service literally disconnect the customer. I have use the online service and it is extremely complicated. When I ask for a customer servie rep to speak to, I'm given the 1-800 number that disconnects me after jumping thru a number of hoops. I believe Comcast makes an effort to avoid talking to it's customers. Everyone wants good cable TV and intenet and phone service and I am even willing to pay a little extra, yet, I expect to be able to contact my provider. Comcast has a monoply in this area, when I can change providers, I will.

Rating CategoryRating out of 5
quality
4.0
value
2.0

$225

Mary K.
07/2012
1.0
internet service, cable tv service
  + 0 more
They are the only service provider in my area. They are always late, and the service is bad. The cable is always going on and off. I only use them because I have to.
Description of Work: I use Comcast for TV services.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

Leona P.
07/2012
5.0
internet service, cable tv service, landline phone service
  + 1 more
I have not had any problems with them.
Description of Work: COMCAST provides my internet, phone, and cable.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

latonya M.
07/2012
2.0
internet service, cable tv service, landline phone service
  + 1 more
i would not recommend cable tv service from this company
Description of Work: I can no longer bare the price increases. We currently have the tripple play with NO premium channels, NO special high deffinition and are paying nearly $200 a month ($180 to be exact). With frequent delays and spotty connection issues this is unacceptable. I attempted to drop the cable tv from the bundle and my monthly bill was quoted to still be over $100 a month. I think its time for us to unplug.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$174

Juan S.
07/2012
4.0
cable tv service, landline phone service
  + 0 more
Their service is good.
Description of Work: We use COMCAST for phone and cable services.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$100

Gratia N.
06/2012
3.0
internet service, cable tv service
  + 0 more
I think they are high priced.
Description of Work: I use Comcast for cable and internet service. Last time I was in contact with them was for an outage in the area.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jean G.
01/2011
4.0
cable tv service
  + -1 more
It was their equipment that was faulty so there wasn't any charge. We are not real impressed with the company but the local service people are very respectful and polite. We don't have any problem with them. They are very nice people. Comcast is a national company and sometimes they leave a lot to be desired. Their prices are reasonable for the maintenance agreement. Their monthly service has gone up over the years.
Description of Work: We used Comcast to replace our DVR.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

    Contact information

    140 W MARKET ST, York, PA 17401


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    TV Service - Cable,
    Internet Service,
    Phone Service - Landline,
    Cabinet Making,
    VCR Repair

    FAQ

    COMCAST is currently rated 3 overall out of 5.
    No, COMCAST does not offer free project estimates.
    No, COMCAST does not offer eco-friendly accreditations.
    No, COMCAST does not offer a senior discount.
    No, COMCAST does not offer emergency services.
    No, COMCAST does not offer warranties.

    Contact information

    140 W MARKET ST, York, PA 17401