AMEREX American Exteriors

Great

We are pleased with price and materials - The windows are high quality and meet expectations. The windows were installed properly but the installers were not cooperative with answering questions and meeting requests. They were to do the job in one day but had to leave early due to an personal appointment and had to come back the next day to finish the job. Clean up was not complete. No one from the main office contacted us at any time during or after the installation to check on the job.

They replaced four double-hung windows, replaced window caps, downspouts, a gutter, garage screens and a back storm door. They did a wonderful job, and they were even willing to come back and change out the hardware for me.

True professionals and the quality of work was excellent. Perfect clean up, on time for the 3 days. I did not have to call them back for anything.

Everything went fine we just found a different excellent replacement window at a better price. Amerex did appear to be an excellent company with an excellent product and warranties and services. I would consider them for other projects in the future.

Unfortunately if you have problems, their and quot;warantyand quot; is useless and they promise to do things but then never show up. This has happened twice now. Same issue. This problem has been resolved and it was more a misunderstanding than anything else. Good company...good product and good dependable workers.

I called Amerex for a quote for a replacement window for my condo. This company was recommended by the HOA president, who said they had done replacement windows for other homeowners in the development. The issue I had with the existing window was a vapor seal failure, resulting in a cloudy residue on the inside of the glass. I spoke with a gentleman who was familiar with the homes in my development and he provided a reasonable estimate (much less expensive than either Window World or Windows and More, neither of whom could provide an exact replacement at a reasonable cost). Now here's the kicker. The Amerex representative then suggested that I contact a glass company to see if they could replace just the sealed glass portion at a lower cost. He named 3 companies in my area that might be able to do the work. I did contact one of the companies, they came out and did an estimate and replaced the glass at about 60% of Amerex's already reasonable cost. Who does this kind of thing? It was like living out a moment from Miracle on 34th Street (and quot;go to Gimbalsand quot;). Well, like the lady in the movie, I am grateful to Amerex, and should the time come when I need actual replacement windows, they are now at the very top of the list of companies I will contact!

I would strongly suggest you get everything in writing from this company before they order any items for you. They don't give you any contract setting forth exactly what you ordered so you take it on faith that what you asked for is what you will receive. If you don't get what you expect as happened with us the quoted price magically increases and they quote item numbers to you as if you have any idea what the item number would be for any individual product. You assume that the salesman ordered what you expressed to him that you wanted and since they don't put it in writing you are screwed if you don't want to pay the price increase. They will try to appease you with a bit of money off if you keep the wrong items. This is their and quot;compromiseand quot; which still results in you not having the items that you thought you were purchasing. Just not worth the hassle to fight with them. BEWARE and get everything in writing to make sure you get what you expect. The installer was prompt and completed the job in a timely and professional manner. I was very impressed and pleased with the installer. It is a shame that this situation arose as we previously purchased replacement windows from them and were very pleased.

Called Amerex upon recommendation from a family member.Salesman did in house presentation and quote which was honored up front. Answered every question patiently and thoroughly over the next several days as I compared to other installers and their product. Not being an experienced do-it-yourself person, I based my decision on the perceived quality of the product itself (what I felt was superior construction of the sliding door in particular) and the description of their method of installation. We could have had the job done more cheaply but felt Amerex was selling a good product with a better installation.Could not ask for more on the installation. The two installers were tolerant of my questions, let me take pictures of the process, took away all the old windows,and made sure I was satisfied.Only negative is that there was no follow-up whatsoever. I even sent disk copies of the pictures taken and received no response. Not very professional. Now, amost a year later we are still very pleased with the windows/siding door so as long as everything holds up I suppose I don't need a thank you but it would have been appreciated!

The windows were installed a day before our Halloween party and they replaced 8 windows in less than 6 hours and they look great. They cleaned up the mess and were very courteous. We later had our roof replaced and it looks great. I would definitely recommend this company for window and roof replacement. They also offer financing which really helped out. From my experience, not to many small companies offer that.

Amerex is an outstanding company. The work is perfect. I wish Amerex could do all of my home improvements! Call them.