SEARS HOME IMPROVEMENT PRODUCTS

First visit said it was fixed was not 2nd time said front computer was bad $140.00 bad computer washer would turn on or open !! after mad call !Another service man came and after some more parts it finally works .. 5 visits and thay wanted to charge me for the visits that thay made it worse ..

They came and started work and their was not a minute wasted. Polite and had the job done quickly. I would hire these installers Bill and Jamie with confidence. SECOND a siding crew came early and started. The old siding was a sort of a composit, 3"x 12"x1/2". Heavy and a lot to carry to the truck. My house is on a hil on one side and had to be carried about a hundred foot roughly. the four man crew were very very polite and eager to do the best job they could. If I noticed something I had a problem with a certain way they redid it, no problem. They were here four long days from 8 in the morning to 8 or 9 at night. they took the time to figure how to start a new different style of siding, a scallop design. Wilson, and his crew were very good. I have no problems with Sears doing my next job.

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Because we didn't buy that day we got a call 2 days later from Sears requesting to come back out and "re-measure" and possible give us a better price than the original, (way high $6,500). The new discounted price, with no "re-measuring" was $2,300 less, except, as I discover right before I signed, at this new full discounted price I was no longer eligible for their promotional 18 months interest free. I could get 12 months, but if i wanted 18 months they would have to cut the discount. Had they told me this on the call I would not of wasted their time. As it turns out, a local company, with the same equipment, has a lower overall price than Sears. Thanks for saving me money Sears!

We were still under warranty on our air conditioner. It started leaking water through a light fixture. This was the second time this happened. The first time was two years earlier. We had to have our homeowners insurance pay to fix the system and the $3000.00it took to repair the three floors of ceilings that were damaged. This past October when water began leaking through the same light fixture we called for repair. The man that came told my husband that he is not allowed to carry a ladder on his truck. So my husband who has multiple sclerosis went into our garage and carried an eight foot ladder in for this repairman. He climbed only far enough to peek into the attic and came down and didn't replace the door. I climbed up to do that. He told us that the leak must have been in our minds! That he didn't see anything. On our copy of the bill that went to his boss it said ,under what he had done, that he instructed the customers. He spent the better part of an hour bragging to us about his very impressive education. It seems he was a new graduate of an air conditioning school. He then kept reminding us that when sears calls to survey how well he had done his job that we had to give him all high numbers. S***** it was late in the season it was too cold to have it serviced until this year. It ran okay the first time we turned it on but soon water was running out of the attic. We had just renewed the warranty. I called for service and they said it would be a week before someone could come out. I told them my husband was sick and they kept telling me someone would be out the next day. Over and over they kept putting off sening out a repairman. I called a local repairman. It cost us $600.00out of pocket to get it repaired. I called to get my warranty money back from Sears. They returned it. I wanted them to honor the previous warranty and refund at least part of our bill since the never sent out a repairman. They blew us off. The company we used were outstanding. They said that the system had never been repaired properly and that Sears had used a drip pan that was homemade and was made wrong and that for all of our problems Sears had NEVER cleaned the unit. I called the first year it was installed to have main thence done on it. Their man came to the house and said that once installed they didn't need maintainence. They replaced the compressor once rather than maintain the system. So bottom line. Sears service is to be avoided at all costs! All.

they were prompt and they fixed the problem. you can rely on them