KOPPY'S PROPANE INC

Description of Work: In 2015 Koppy's switched out my propane tanks that they own (2-100lb tanks). When that happened my bill doubled. I only use it for my gas range. I questioned it and was told that I received credit for the gas that was in the old tanks. The next year, my gas bill was back down where it usually is around the 70-80 dollar range. In Oct. 2017, Koppy's came out and filled my tanks and I got a bill with no gallon amount on it for $101.76, no explanation of this charge. I called them and was told that I did not use enough gas so I was being charged a rental fee on the tanks and regulator. I understand that is what they do if you do not use enough gas in a years time. I ended up calling another propane company and decided to end my 20 year relationship with Koppy's. On Nov. 8th 2017, the other gas company installed their equipment. I called Koppy's on Nov. 9th to come out and pick up their equipment. Koppy's tanks sat on my property from Nov. 9th to Nov. 22, 2018 before they were picked up. I got a bill in the mail for the $101.76 plus a late fee in Dec. 2017, so I called them and talked with Wanda on 12-12-17 and was told not to worry about the late fee, the computer automatically kicks those out. Come Jan 2018, I did not receive a final bill, so on 1-20-18 I called and talked to Patty and was told that there was 47 gallons of gas in the tanks for a value of $172.99 and how they came to that figure was by giving me fair market value on 10 gallons (what they had just put in) and then going through past bills and using the amounts that was paid 2 years prior for $3.79 a gallon. No consideration for the gas I paid for in 2016 which was $4 something a gallon then. Boo on them for ripping off the customer for not giving fair market value. Ok so back to the bill. Since I owed them $101.76 for the rental fee they deducted that amount from the $172.99 and came up with $71.23 for a refund which the ripped me off by charging me a pick up fee of $68.00 plus tax to come out and pick up THEIR OWN EQUIPMENT.

Description of Work: propane hook up & FIREPLACE repair.

Description of Work: filled propane tank