Hanover Homes North Corp

While planning the building of my new home Joe Peterson was good to work with. He told me that it should be no problem getting our house built in four to six months. I told him that there were water issues in the neighborhood that we should account for but he said we will worry about it if it became an issue.  We told him on Sept 14th that we were approved for our mortgage and from there it has been downhill. The official closing on the mortgage was Oct. 18th. Placement of the house was not done till November 5th.
 
Once the foundation was dug a water issues was discovered, as I had warned. It then took three week to just get a proposal on the resolution. At that point I was told that we were out of ?sync? with their schedule. This has lead us to being over five month since the mortgage closing and we still do not have a framed first floor.
 
Other things worth noting: Many of their suppliers are located more than an hour from their office. So if you want something more than the samples in their office expect to go to Allentown for kitchens, Muncy for flooring and Blakeslee for fireplaces. The kitchens in the model homes are not in any way a representation of the particle board cabinets they provide as part of the ?premier? package. Expect to pay another $4,000 dollars for a decent kitchen.  Also the water issue was an unbudgeted $4,600.  These were amount that I was not able to work into the mortgage because I was not aware of them till it was too late.  
Review the dimension very carefully. The dimensions on the blue prints were wrong in some cases and they don?t match what is in their brochures. If you choose Hanover Homes get a lawyer to review the contract with what I?ve said in mind. They use a very vague contract that provides no protection to the home buyer for lack of performance.
        
Additionally this is not a complete review because as of March 25, 2013 I do not have a first floor framed for my house. Good or bad there will be more to come.

Hanover Homes has no concept of customer service or professional courtesy.  I had to hound them to get call backs and now, weeks after and the weekend that Hurricane Sandy was eminent,  someone else has to correct their poor construction and service. I had asked the president of this company to call me twice and never heard from him. Considering the price of this house and it's age, 4 1/2 years old, we don't believe that our requests were unreasonable.