Services we offer
Reviews
2.33 Reviews
Showing 1-3 of 3 reviews
RICHARD M.
09/2021
furniture repair
+ -1 moreYou would think when you spend WELL over $2,000.00 for an item, the company would care? Well, Not La-Z-Boy. Started this terrible process many months ago…the beginning of march to be exact. They said delivery would be a while…I get that, and said around July…maybe June. Well June comes…July comes…no delivery and NO CALL!!!! How about you reach out and keep your customers up to date? So I finally call, and am told “Yeah, no, we don’t know, maybe the beginning of September”. Any more calls or updates…NO. Finally get a text…right, a $2,000.00 text message and I call and find out it is in, and I can pay them the balance (nice of them), and finally get my item Tuesday Morning (Today). So I take off work (expensive, and my one day, moving other plans, because I have been waiting six long months already). Well, today is the day…or is it. NOPE!!!! Message on my phone “some one is sick, we can make it, and we can’t guarantee you a time on our next available day so you will just have to sit and wait around some more!”. Uhm. I get it, COVID-19, supply issues, staff shortages…but come on people. Call your customer, work with them, and try…and I know this is a novel deal in 2021…but try to make them happy and a return customer. So now it will be at least another week, until they have a new excuse…my bet is either the truck broke down, or someone dropped and spilled something on your product, but I honestly don’t see them keeping their end of the bargain at this point. Shame on you as a company, I will NEVER buy from you again, and I would not recommend my worst enemy to make a purchase from you.
Description of Work: Product Delivery
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$2,200
James J.
02/2015
furniture repair
+ -1 moreunknown
Description of Work: We ordered a couch, loveseat, lounge chair, coffee table, end tables for a newly finished basement room. In addition an area carpet and sofa table was ordered for the family room. At the time of purchase, the bill was handed to me and there were 3 additional charges for "Protection plan" that was not mentioned by the sales rep. A red flag went up and it went downhill from there. Several items were backordered and we never got updates or heard from them regarding timing. Their communications were so bad I ended up writing LA-Z-Boy's CEO to complain. He in turn handed it off to some corporate affairs person who didn't have the professionalism to even sign her full name. I thought if that's how the corporate office respond, no wonder their branch acted the way they did. In fairness, their store manager was responsive as we were fed up with the sales rep who never returned calls or emails. Once she did call, left a message and introduced herself as "This is La-Z-Boy calling..." If it weren't for the store manager, I would have cancelled this order and returned everything. It's been 8 months since our dealings so we don't know if the environment or people have changed but I will not be doing any further business with this company as a result of this experience. (Note: I also wrote that to the CEO and the form letter I got back from the customer service person only iced the cake.)
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$6,730
Frank M.
07/2009
furniture repair
+ -1 moreI had to wait an extremely long time for the mechanism to come in Once it arrived they were able to pickit up and fix it in about two weeks. the workmanship appeared good but their system is flawed
Description of Work: fixed broken recliner and replaced mechanism
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Yes, I recommend this pro
$174.9
Contact information
2816 Macarthur Rd, Whitehall, PA 18052
http://gallery.la-z-boy.com/nepa/dpage.aspx?nspace=223&dealerid=50858866&address=Whitehall&city=Whitehall&state=PA&zipcode=18052Service hours
Sunday:
12:00 PM - 5:00 PMMonday:
10:00 AM - 9:00 PMTuesday:
10:00 AM - 9:00 PMWednesday:
10:00 AM - 9:00 PMThursday:
10:00 AM - 9:00 PMFriday:
10:00 AM - 9:00 PMSaturday:
10:00 AM - 6:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Furniture Refinishing and Repair
FAQ
LA-Z-BOY Furniture Galleries is currently rated 2.3 overall out of 5.
Sunday: 12:00 PM - 5:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 6:00 PM
No, LA-Z-BOY Furniture Galleries does not offer free project estimates.
No, LA-Z-BOY Furniture Galleries does not offer eco-friendly accreditations.
No, LA-Z-BOY Furniture Galleries does not offer a senior discount.
No, LA-Z-BOY Furniture Galleries does not offer emergency services.
No, LA-Z-BOY Furniture Galleries does not offer warranties.
LA-Z-BOY Furniture Galleries offers the following services: Recliners, chairs, sofas, sectionals, loveseats and ottomans.
Contact information
2816 Macarthur Rd, Whitehall, PA 18052
http://gallery.la-z-boy.com/nepa/dpage.aspx?nspace=223&dealerid=50858866&address=Whitehall&city=Whitehall&state=PA&zipcode=18052Service hours
Sunday:
12:00 PM - 5:00 PMMonday:
10:00 AM - 9:00 PMTuesday:
10:00 AM - 9:00 PMWednesday:
10:00 AM - 9:00 PMThursday:
10:00 AM - 9:00 PMFriday:
10:00 AM - 9:00 PMSaturday:
10:00 AM - 6:00 PM