Appleby Systems Inc

The quote I received was for $36,456, which works out to be more than $1,700 per window--an absolutely ridiculous price, and I brought out a flyer from a competitor advertising replacements at $209 each to prove that. I was also told the $36,000+ price is actually a 'good deal' because Renewal by Anderson windows, the rep said, are of lesser quality and would cost me about $52,000. I was polite but at that point I just wanted them out the door. I honestly don't know how they were able to stand there and quote me those prices with a straight face. I don't live in a million dollar house or even close to it. I live in a house that cost about twice as much as the price Appleby quoted me, and I don't have $12,000 cash just laying around for a downpayment on windows, or anything else for that matter. And a $500 monthly payment? Forget it. To spend that much on windows in a modest twin would be stupid, and the rep had to know the price he was quoting me was massively inflated. They left me feeling like I had just wasted 90 minutes of my life listening to dishonest businesspeople and I have honestly considered contacting the BBB, especially now that another company rep contacted me and asked me to let another higher-up person come into my home and provide me with an alternative quote for their lower-cost (and presumably lesser quality) commercial grade windows. I said, "No thanks, especially after reading online reviews about Appleby" and he quickly ended the conversation. I wouldn't trust this company to put a nail in my house let alone replace all my windows.

Horrible! Worst experience I've ever had with a business. I wouldn't recommend this company to an enemy. They don't show up to appointments and don't call before or after to apologize. It's a wonder how they are still in business.

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We were very clear on the phone with the person setting up the appointment we didn't have plans of buying windows when they came out, but were open to the consultation and estimate. The salesman started with the estimate and right off the bat told us that things we had done to help our old windows this winter "never work" which I found offensive and kind of rude. He then went in to his whole pitch and was demonstrating the windows, which were impressive, however VERY expensive (7 windows for the approximate cost of service- thirteen grand). During the demonstration he referenced the quality of their work and windows and asked if we looked at sites such as Angie's list and then went on to bash it and say "anyone can pay to get on there- which is why we don't recommend them, we have 30 years experience and we're still around- just check the better business bureau where we're an A+ rated company" We had to tell him at least 6 times that we weren't buying the windows that night. He then offered a year of no payments or financing in an effort to get the sale and even tried reducing the price by about 25% if we were to 'lock in' that night. I finally told him we may consider it in the future, but we'd have to look at some financial things first. He pushed harder and asked what we'd need to look at, and why we wouldn't want to lock in that night. All in all he was at our house for almost 2 hours and was visibly agitated when he left. Plus our estimate was good for "one year" but he left NO paperwork or literature to indicate what our estimate was! Two days later we got a call that they had "excess materials" in their warehouse and could cut us an "even better deal" than the rep had given us. So being stupid, I agreed. But after some online research and seeing that this is a common technique they use and don't give any credit to the sales rep that came out, I called and canceled the appointment. This led to ANOTHER follow-up call. I finally had to say "Look- we're not interested right now- stop calling." They finally stopped.

My wife and I for Christmas decided to finish the basement for our daughter who works TSA at the Philadelphia Airport. We entered into a contract with Appleby Systems Inc. at 1520 Trolley Rd. York, PA 17408 (717)764-3000/(800)767-0235 on December 02, 2013 to finish our basement with the Appleby Basement system. Our daughter lives in our basement that is half finished with a full bathroom, and had been looking forward to having something really nice that would be apartment like and independent. On December 02, 2013 Appleby Systems sent representative Kurt Borgmann to spec out the job and provide a price. We only have $10,000 to finish the 450 square feet basement and told Kurt that from the beginning, he started out with $14,000 and we told him there was no way we could afford that and did not want to take out a loan. He wrote $11,900 on his card and said, that was the lowest he could go. We told him thank you, but we will have to pass on it and my wife said she would be willing to go $11,000 tops and we take that out of the floor budget and do the floors ourselves. He told us to wait and he needed to go out and talk to his boss John Killian. He went outside for about 10 minutes and then came back and said, if we would pay cash by check and sign a contract tonight John Killian agreed that Appleby System would finish our basement. We signed the contract and he said, we have nothing to worry about and that our basement should be finished in a couple of weeks before Christmas. He told us that Appleby stands by their contracts and we only have three business days to cancel this contract and Apple Systems only has 3 business days also to cancel the contract. Kurt emphasized that this was a legal binding contract and if we were going to cancel we had do so in 3 days. As part of the contract we paid by check $3666.67 and went over the entire contract with Kurt and he said, in a day or two the construction foreman Scott would come by do a pre-order inspection for job requirements and order the material. On December 6, after 4 days we called Appleby Systems wondering when Scott was coming over and we were told he would be there on the following Monday. No one came on Monday, so on December 11th I called Appleby Systems again and ask to speak with John Killian, the receptionist said, he would call me back. John called us back and said, that we needed to pay $15,000 for them to do our basement. He said, he would send Scott Phillippi to check, but he was sure that we needed to pay $4,000 more. On December 16, Scott came to our house and did the pre-order inspection, he told us he thought they could do it for $11,000 but that we would be getting a very good deal. On the 16th of December John Killian called back and told me that there was no way they could do it for $11,000 they would only do it for $15,000 and he told me would you would not want us to do it for $11,000. I told him I would talk to my wife and we would call the next day. When my wife and I called him the next day he again stated that we needed to give them an additional $4,000 and he was willing to give a no interest loan. We stated to him that we only have $11,000 to finish the basement, and that we were saving up money to put in a floor covering in the basement. We don't know what to do now and believe this to be part of Appleby Systems high pressure sales scams. We contacted Philadelphia's 3 on your side, and they said, that the contract only protects Appleby Systems and not the customer. We tried to work this out with John Killian the area manager on the phone to see if they would honor the contract. He would not honor the contract and we are still waiting to get our check back. Think twice before using this company because honesty and a contracts are not honored by this company unless they are making a lot of money. John Killian told us on the phone that if Appleby Systems was not making money, we would not want them to finish our basement.

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Never again..

They are a hard sell company. I just wanted an estimate and it took 2 hours, it was annoying. Then the follow up calls started. But they did stop right away when I said I was not interested

The whole process of purchasing replacement windows and a slider was scary to us because it was going to be such a big investment into our home. We wanted to make an educated decision, purchase windows that not only would help insulate our home but would also improve the look and to buy from a company that was deserving of our money. We got everything we were looking for plus so much more with Appleby Systems Inc! The initial meeting was very informative and we felt no pressure. We confidently decided on their windows & slider. The installation team were great too. I was home with 3 kids so it could have been a very stressful day but they were professional, courteous, and efficient (not to mention they didn't seem to mind when my 6 yr old son would peek around a corner to watch them work). They were conscious of my hydrangea bushes and worked around them the best they could plus the men thoroughly cleaned up after themselves. The windows immediately improved the look of our home. I could not believe the difference. The week the windows were installed temperatures were over 100 degrees where we live and between the proper measurements & installation, the Low E, and the triple pane glass our house stayed so much cooler. We also noticed the air conditioning did not have to run as often. I cannot wait to see the savings in our electric bill. From start to finish Appleby Systems Inc. made this process extremely pleasant. Because of their strong customer service, knowledge, and patience they made this a positive experience. I highly recommend working with them.

Excellent.

Just seemed rushed and wanted a commitment right away.

We received a promotional offer for a contest chance to get a free deck or remodel. We entered the contest which set off a barrage of telephone calls trying to get us to commit to billable work. We had to say "No, thank you." several times before the salesman ceased calling.

The experience with Appleby Systems Inc was absolutely horrible. They made my life a living hell. I worked with them because they were the only ones who would take out my old door and not ruin it because I wanted to use it elsewhere. The first guy came and I was very specific about where the electric line ran and he cut through it anyway, it is still not fixed and this has been since early November. This is the first time I have ever had anybody else do it, I do it myself so I know about it and he put the spider part in and it did not match up with the other one. I told him that this was just not acceptable and he argued with me, so I told him that I was paying for this and this is what I wanted. He was here most of the day and it was so horribly cold and I didn't watch him the rest of the day, he finally got done, the parts were missing, so I couldn't lock it and I had to tape up the holes and he said they would get back to me to put the parts in. I had new windows, a new door and I have done all the other stuff and so my house get very hot but I was freezing after they came, so I started checking everywhere and I checked the door, and there was air leaking every where. I moved a little of the insulation at the top and he temporarily attached the trim lock and he didn't do the bottom because he didn't bring the thresh hold. The air coming in was just unbelievable, there was a half inch space under the door with absolutely nothing, I could see the daylight. This was 3 weeks before they called me back to fix the rest of the parts, so they told me they would send somebody to get it right and then I looked at it and called them back and told them that they wouldn't send somebody to correct it, they would send somebody to take it out and put it back properly. They sent another guy out and he was very nice, he was very helpful but in reality, I watched the door put in. It is a vinyl door and they squeezed it into this space, so vinyl flexes and it takes two hands to lock and unlock the door. The screen door is almost impossible to latch. The only person I liked was the sales man. They said get your electrician and get a quote and we shall pay for it. They called me every morning to check if I got a quote, it is annoying that I don't have electric and them calling me every week is getting on my nerves. I love the actual glass but the door is a piece of crap. When they first put it in, they put deck screws and put the screws right through it. I have been shopping and get a door that I like and I will tell them to take their door back and give me my money back.

They did not do a very good job. Every time you call them you've got to wait a couple of days before they call you back. We were mislead by them. They said they were going to use all vinyl and they did on the windows. But the salesman said they would use vinyl trim and stuff and they used aluminum. We had a few windows crack and leak. They are terrible. They are not professional. They use sub-contractors and they are not responsible people.

We have no complaints and will definitely use Appleby again for our bathroom project next year. Aside from being energy efficient, the windows look great too. Since we had ours installed, 2 of my Neighbors bought from Appleby too.

I chose those windows because of their strength compared to other vinyl windows. It looked like a better product in comparison. Two gentlemen came out here. They were very professional and very courteous in working with us. The installation was done very professionally and very well. They did a fantastic job with it and with the capping of everything. It's really nice. I was very pleased with them. They made sure that the windows were secure. They also made sure things were clean and that nothing inside was affected.

They were very service oriented. If they ran into an issue they were quick to get it taken care of.