Redrock Fence Inc

The work itself was excellent. Walt and John did an outstanding job. They were professional, courteous, efficient and knowledgable. Walt took the time to explain to me exactly where the fence was going and if I was ok with how he had it set up. The only problem I had was with communication. They started the job and told me they would be back Monday morning to finish. They never showed up Monday and I called the office. They told me they would be back Tuesday. Didn't come back until Wednesday. Wasn't Walt's fault. He doesn't know what job he will be on until he gets to the shop in the morning, The office should have let me know they weren't coming back until Tuesday. That being said, the work was great and Walt and John were a pleasure to work with,

I was not home during installation and was happy to see the job completed and everything cleaned up.

I had Redrock Fence remove my existing wooden fence and install a new vinyl fence about 6 months ago. They were a bit cheaper than other companies I received quotes from and did a good job installing the new fence, but unfortunately I am not pleased with how they cleaned up after themselves. They cut the pieces of the new fence in the middle of my yard, leaving piles of vinyl shavings that I had to clean up. They asked if I wanted to keep dirt from the holes they dug for the new posts so that I could fill in some divots in my yard from an old dog run. I said yes, assuming it would be a manageable amount of dirt since the divots were not particularly large. They ended up leaving a massive pile that had a number of large chunks of concrete from around the old fence posts mixed in with it. I can understand there being a miscommunication between the amount of dirt I thought they would leave and the amount they ended up leaving, but I cannot think of a reason why they would have thought I’d want the concrete. They left a decent number of holes from the old fence posts completely unfilled, which was dangerous since those holes go down several feet. They also left some of the holes from the new fence posts only partially filled, including in my neighbor’s yards, and I had to fill those in myself. It rained for a few of the days they were working, so some of my grass became mud patches from being trod on so much. I think that would have happened regardless of who installed the fence, but I wanted to mention it so others would know it’d be better to choose a time of the year when it doesn’t rain much to try to avoid their grass dying. Overall I can say that while the price was good and the fence looks nice, I probably would not recommend Redrock Fence unless you’re planning on doing a decent bit of clean up yourself.

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Overall happy with the quoting service and will probably go with them in the spring.

This was an insurance claim. My 6 ft wooden fence that surrounds my in ground pool and backyard had six sections blown down during a bad storm. My insurance company requested two estimates. My husband phone Redrock and was told that they charge $25.00 to give an estimate. My husband agreed and a salesman phoned that afternoon to say he was on his way out to our home. My husband phoned me and told me that I needed to be at the house when the salesman arrived. I left work and waited all afternoon for the salesman to show up, which he never did!! I didn't agree that someone should charge you $25.00 for an estimate because what is the incentive to bid the job competively?? Instead, I found a wonderful fence man on Angie's list and will use him again for any repairs or new fencing that I need.

Everything went well except I had to do some clean up myself after they finished and left.

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This company was absolutely wonderful to work with. They responded quickly in the dead of winter to our request to get the work done quickly as we had a new home and three large dogs to contend with. They were awesome. The weather was horrendous but they worked quickly and efficiently. The owner drove past when the job was finished and noticed a post that wasn't quite straight and sent a crew to fix it. Because of erosion on our hill a few posts needed to be reinforced over time, and the work was always done very quickly. They are one of the best companies we've ever worked with.

A neighbor plowed into my white picket wooden fence and I was looking for estimates to get it repaired. I called Redrock Fence Company on Thursday, April 4 and spoke to Brendan, who explained there was a $25 fee for the estimate, which would be added to the cost of the job should we use their company for the repair. He also said they would only install the fence, but would not paint it. He wanted to come out the following Monday or Tuesday. I said to please call first because I wasn't sure I would use Redrock Fence Company because of its inability to paint. I also told Brendan that I am frequently not home and I wanted to be there when he did the estimate. Over that weekend, my uncle died. On Monday, during the funeral procession, I got a call from Brendan who said he just left my (empty) house after doing the estimate. I told him I couldn't talk - and WHY - but he kept talking. I reminded him that he was to call before arriving, and that I wasn't sure I want to use Redrock Fence Company because they would not do the painting. He got angry on the phone, said he wished he knew that before "driving all the way out there," and said he would be sending the bill for the $25 anyway. HE NEVER DID GIVE ME THE ESTIMATE FOR THE FENCE. Sure enough, a few days later, I got the bill, but STILL NO ESTIMATE. I tried to contact the manager or owner of the company several times, and was assured that he would call me back, but I never heard from them again, other than for the secretary to tell me the owner said to "disregard" the invoice. Still no apology for interrupting me during a family funeral. Still no apology for being extremely rude with me on the phone. Still no estimate. Just a bill for service that I didn't want or agree to.

A team of three men installed our fencing in two days. To set the fence, they had to core drill the wall. The work was done on two of the hottest days of the year and they worked through it without complaint. We were very pleased with the workers personalities, professionalism and outcome of the job.

They were excellent. I had a pretty good idea about what I wanted to do. The salesman made some suggestions and saved me some money in areas that he felt it wasn't necessary for me to have the fence put in. I liked the fact that he wasn't pushing anything and he was actually trying to save me some money. He explained why the fence wasn't necessary in those areas. They were very neat and the work was done well. I thought that the price was reasonable.