Superior Plus

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unknown

Thi house is my second home, I spend little time there in the winter, However I do keep the house heated enough to keep pipesn from freezing, etc.. In January, the propane delivery of 1/29/14 was sor over 100 gallons, that would be the most I ever received. When I got my invoice about a week later I immediately called Superior as I was concerned that the gas may have run out before the 1/29 delivery. I was told by superior that it did not run out.. This turned out to be false.. When I arrived on 2/20/014 the gas was turned off. I later found out that the propane truck driver turned the gas off as is procedure for the gas company, what they failed to do , which is also the procedure, was to contact me immediately to inform me the gas was turned off.. that way I could correct the situation ASAP.. instead, I thought the gas was on and since it was not, all the pipes in my house froze..

Superior Plus come out and fill my propane tanks. They're a good company and during the Fall time, they give you a set rate on your propane price plus if you have them as your electric provider, they give you a small discount on your propane as well.

Good

My wife an I needed a propane company to get our fireplace set up to help off set the costs of rising electric heating bills in the winter. Over a year ago we found this company to have the best prices and their support level came recommended from friends. Things were good for almost a year. Until...Our small propane tank was empty and we had been asking to have a larger one placed out on our property. Superior argued with us and tried to sway us from putting in a larger tank, stating that if we don't use the whole tank in a set amount of time then we will be charged more etc. We told them that we were ok with that and we had used the small tank supply in about 2 weeks. ( we obviously needed more propane for our needs.) They were supposed to come out that following Tuesday (My wife and I were home as I was injured and couldn't work) the worker never showed up. we had gone for almost two weeks with out them showing up.We called a few days later when we ran out of fuel totally and our fireplace would not start. We spoke to a woman at the company that was not very helpful, but seemed to be genuinely sympathetic. She said that some one would come out the next day, still no one.We started using our electric heat which is expensive and when we called back we were able to speak to a senior salesman, but they never allowed us to speak to a manager. The salesman was very RUDE. My wife asked him why the worker never showed up and the senior salesman stated that he had called us and no one picked up the phone. We were home the whole time and double checked this by checking our caller id. He was wrong. We told the senior salesman of our plight with trying to get a larger tank and he still tried to steer us away from it. After over a hour of arguing with this man, we though we had reached a resolution with him. He stated that we would get a larger tank the next day. He finally gave us what we as customers were asking for for the last few months. So the next day the tank did come and there was about 15 gallons of propane in it. 2 days later when no one had come to fill up the tank. I didn't understand why, so I called him up and asked him why there wasn't much fuel in it, The salesman argued with us and told us there was 30 gallons, he then called us "liars" and this angered us. He said that a follow up truck was supposed to come and fill it up the tank, but there was a scheduled company wide meeting that prevent any trucks from coming to fill up the tank. so we asked why the truck didn't come in the next days after and there was no answer. Later on he stated that the tanks are never delivered full since they're too hard to move around for the workers. This is all he had to say to us.But we have had to wait several days to have the tank filled up.He began blaming all of these issues we have been having on the absence of a secretary that had been out for cancer treatment.He never allowed to speak to a manager and it was almost like the whole office was trying to cover this up. After these issues had taken place he promised us that we would have the tank filled up the next day. It was, but then there was a new problem. we had locked in a contracted price of 2.89 per gallon and once the worker left he left a bill on our door that had written on it " cust upset" $3.14 per gallon. We were livid . To sum it up There was zero professionalism The salesman yelled at my wife and interrupted her when she spoke. Called my wife a liar Lied to us about his staff calling Blamed his issues on an ill employee Tried to change our price when he saw that we were angry Failed to take any responsibility for his actions or apologize. The salesman told my wife- one three occasions that she was "not a priority" We finally got a hold of corporate manager and told them our issues and he defended his salesman. We discovered later on that they were related and he didn't want to mess thing up for his family member.Once we told them what we were planning on leaving they came on to our property and took their tank back with out knowing us bing present, this is illegal. We live in a private gated community and they used another customers permission to gain access to our community and take their tank before the next propane company could get us setup.So...We fired them.