POOL CITY

Description of Work: From the beginning they waffled on everything, price, time of installation, delivery, etc. First it was one cost, then they tried to raise the price, however, I had it in writing. Then I ordered a large deck and they delivered one half the size of the deck they said they were selling me. Finally after many phone calls and an actual trip to the store, they agreed that is what I paid for and sent me a 4 foot addition to the deck they had delivered (this is not the deck I ordered, but as it fill well also, I took it). Then delivery was put back time and again and they forgot half the pieces when they did deliver, so it took even longer to get. The installation company they subcontract from are also terrible. They never get back to you. The installers were rude and played heavy metal music the entire time they were there. Neighbors were not happy. Did a haphazard job. Never finished the entire deck installation. Very nasty when you asked any questions. This includes the people at Pool City too. Had to do half of the work ourselves (and this is not even the part that they don't cover and don't tell you they don't cover).

Description of Work: We purchased a pool package from Pool City. Before making decision to purchase, we shopped and compared. We found that Pool City's package was best offer in terms of price and convenience. While there was not much difference in overall cost between Pool City and other "swim discounters", some discounters wanted us to provide sand and brick. In the discounter packages, pumps and filtration units were smaller. With Pool City's packages materials are provided and optional upgrades are reasonable. In the end, Pool City's cost and service was a hassle free bargain! One criticism (or warning ?) for anyone purchasing a pool from any retailer is the hidden costs. Retailers can't commit to a specific amount for things like excavating--they give a very general idea but this can become costly. Upgrading items such as filtration systems, ladders -- all have potential to cost a little extra. One example: A-frame ladder vs. steps that may require sand and anchor bags (minor details not immediately mentioned ). While cost for the small ticket items is not exorbitant, it all adds up.

Description of Work: We tried to self install, but that went very bad. We had gotten a pool from a friend. Pool city came to our home, torn down everything we did. They leveled my yard and brought all the necessary supplies and equipment. They used a device called a transverse (sp?) to ensure my yard was level. Placed all the poles on cement block ( for extra added stability), dumped and leveled 2 tons of sand into the pool. installed the liner (which I might add has ZERO wrinkles in it) used a vacuum to ensure all air was taken out between the liner and pool walls. They cut in all the appropriate holes for the filter, and skimmer and taught us how to clean and check our pool. We did purchased the liner directly from pool city and we are very pleased. All we had to provide Pool City with was water and electric.

Description of Work: If this company promises you anything get it in writing. The installation of our pool we have concrete coming up through the liner. We purchased a product called happy bottom thet is in between the liner and the sand. The product was not completely installed on the entire bottom giving us the feeling of walking on the cratered moon. They also installed a deck without fencing around it so no one would fall off. Pool City was to be at my home 6/9/2011 with a refund for the installation, a letter stating they would install a "new" pool liner and a credit for the deck to no avail. They now seem to have a brain lapse and only want to repair the liner, install the deck fencing and have backstroked on the refunds and credits. I have an answered report from the BBB from Pool City that stated I was to get the refund but we made this purchase 3/11 here it is almost 7/11 and still have the concrete coming through the bottom and the fence decking needing replaced. MY BEST ADVICE IS GET IT IN WRITING OR BETTER YET JUST STAY AWAY!

Description of Work: Went to discuss the purchase and installation of a swimming pool liner and purchase necessary chemicals.

Description of Work: WORKED ON MOTOR TO MY OLD SPA. WAS ABLE TO START IT, BUT IT WILL NEED REPLACING EVENTUALLY.