SRIG, llc

Description of Work: We were very impressed with the BetterLivving Sunroom representative, Jordan, who met at our home to measure a deck that we were considering enclosing into a sunroom. The representative was very punctual, arriving about 15 minutes before the scheduled appointment and waited in his car until about 5 minutes before appointment time out of courtesy, not wanting to be too early. He took accurate measurements of our deck, thoroughly explained the BetterLiving Sunroom products and options, answering all of questions, showed us demonstrations examples as well as photographs of more examples and optional designs for us to consider, then patiently sketched an accurate drawing of the proposal followed by an estimate with absolutely no pressure to close the deal at that time, then invited us to see their showroom. We continued to get 3 more estimates from other companies then visited the BetterLiving showroom located in Conshohocken, PA, which is over 90 miles from our home. Jordan was there to meet us and gave us a tour of their showroom including their shipping/receiving areas in the back where they ensure each job has the parts inspected and carefully inventoried before delivering to the installation sites. Jordan even offered to take us to the factory where the sunrooms are made about 15 minutes way from their showroom. We have yet to meet a sales representative who demonstrated professionalism and more passion and conviction of their products than Jordan. His price is competitive and the sunroom components we saw in their showroom being prepared for other jobs were of exceptional quality. While we are still weighing the differences between the competitors and the design options for our project, we certainly feel very confident of the quality of BetterLiving Sunroom product if we decided to select them. We also liked their approach of doing the complete job (from scoop to nuts) necessary for our project were nothing is subcontracted out. This is an important service for us as our project will require retrofitting an existing flat roof that is a deck on the second floor and immediately above our living room on the first floor. We believe there's much more risk in a project's overall quality, warranty, and timeline whenever a general contractor has to sub out tasks.

Description of Work: Matt called minutes before a long-scheduled appointment (spouse & I carved out the time because they insisted we both be present) to tell us they got a flat tire and couldn't make it. Not that they'd be late, but that they were cancelling the appointment which we'd made a month in advance, and around which we'd scheduled our Saturday.