The people at the shop clearly were not interested in my business. They gave me the bum rush and stated it would cost around $300 (I found some other place that had free pick up and only charged me $120.). They said I would either have to drop off the equipment during business hours or have them pick it up (for around $70) Their business hours are 8:00-5:00, not the 8:00-9:00 that is stated on Angie's list. They refused to work with me and I just walked out. The kicker is that I have bought equipment from them in the past. They clearly were not interested in my business!
Description of Work: Visited shop to explain that I needed service done to my self powered lawn mower and back pack leaf blower.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
$300
James H.
06/2014
3.0
lawn mower repair
 + -1 more
Overcharged by 50% . Compared price with a comparable dealer in the area. Showed no remorse when confronted. Check area prices before going in with this guy!
Description of Work: Provided mowre pat
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$35
Edwin M.
06/2014
5.0
lawn mower repair
 + -1 more
unknown
Description of Work: Supplied information.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DOUGLAS F.
04/2013
3.0
lawn mower repair
 + -1 more
They are a professional service and generally do good work. The one complaint I have is that they use a heavy duty impact wrench to tighten the mower blades They tighten the bolts way beyond the manufacturer's torque specs. Even though I have a lighter duty impact wrench and also using a heavy duty breaker bar, removing the blades bolts (more than one mower) was extremely difficult and one bold had to be drilled out. Reading about mower blades, over tightening is a safety hazard as it allows for the potential of bolts breaking causing damage or even injury. I still use them for mechanical advise and supplies. I take them my blades which I have removed for sharpening. However, I will no longer use them to service mowers where they may attach the blades. I'm looking for a new reliable service.
Description of Work: General annual Service, Tune up, adjust controls and blade sharpening.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$75
A M B.
12/2012
4.0
lawn mower repair
 + -1 more
Took 4 wks instead of 2 I was told at drop-off. I've used this business for 4 years or so...work has always been reliable.
Description of Work: Annual service for sno blower, hedge trimmer, string trimmer & leaf blower. Replaced plugs, air filters where appropriate and tune-up.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$350
Yuanqing Y.
10/2007
4.0
lawn mower repair
 + -1 more
Mixed reaction here. I originally bought my riding mower from this dealer and that was a positive experience. The owner and the person who delivered it to my house were very helpful. However, I eventually decided to switch from the mulching kit to a bagging kit. I scheduled a pickup for the next day with the person who answered the phone. He gave me an estimate for each item/service that I asked for, but when I asked him to give me a total, he grew impatient, saying he was busy with other customers. I asked him to call me back when he was less busy. He never did. I called the next day. Same person answered the phone and he was unapologetic. He gave me a total off the top of his head that was roughly in line with my own estimate. However, I was ultimately charged about $50 more. Also, I later realized that they did not remove all of the mulching kit. There were baffles that I ended up removing myself.
Description of Work: They sold me a bagging kit for my riding mower. They removed my mower s mulching kit, installed the bagging kit, changed the oil, and sharpened the old blades that came with the mulching kit.
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Service Categories
Lawn Mower & Power Tool Repair,
Lawn and Yard Work
FAQ
WEST CHESTER LAWN & GARDEN is currently rated 4 overall out of 5.
No, WEST CHESTER LAWN & GARDEN does not offer free project estimates.
No, WEST CHESTER LAWN & GARDEN does not offer eco-friendly accreditations.
No, WEST CHESTER LAWN & GARDEN does not offer a senior discount.
No, WEST CHESTER LAWN & GARDEN does not offer emergency services.
No, WEST CHESTER LAWN & GARDEN does not offer warranties.