About us
Wesley Wood Service Experts Heating & Air Conditioning has been servicing you and our West Chester community since 1967, providing a full range of heating, cooling, indoor air quality, and plumbing services. We fix all makes and models of HVAC systems, and we sell them, too. It’s true, we do it all – residential service and maintenance, commercial HVAC services, indoor air quality, and plumbing. Call Wesley Wood Service Experts in West Chester at 484-401-7577 now to schedule an HVAC repair service, routine maintenance or to request a free estimate.
Business highlights
Services we offer
HVAC installation, Residential and commercial air conditioning, attic insulation, duct cleaning, green solutions, heating, indoor air quality, water heaters & plumbing.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 18% | ||
| 9% | ||
| 0% | ||
| 9% |
"[Member Name Removed], thanks for being a loyal customer and sharing your positive experience. We have truly appreciated your business over the years and thank you for being such a loyal customer!"
"We appreciate your business and we are glad to hear that you've had a great experience with our technicians!"
"We understand how frustrating HVAC expenses can be and apologize if we did not do a better job of explaining our prices. All our pricing includes our 100% Satisfaction Guarantee for 365 days, as well as our 24/7/365 support. We apologize for any confusion. Thank you."
"Thank you for being such a loyal customer!"
"We appreciate your business and thank you for choosing us for your home comfort services!"
I used a half day of vacation time to be home for the scheduled service call of 2pm - 4pm, the plumber showed up at 7:15pm. Who is going to start a job that will take a couple hours that late in the day? I wasn’t happy, but he was here and I wanted to get the leak fixed. He examined the kitchen ceiling and then the upstairs bathroom and found no obvious source of the leak. When we returned to the kitchen I expected him to tell me how he was going to begin. Instead, he shocked me when he announced that he could not help me because he is NOT A PLUMBER, he is a HVAC technician! Why did the Wesley Wood dispatcher send a HVAC repairman to fix a leak coming from my ceiling? He told me it is not the first time the dispatcher sent him to a plumbing job. If that is the case, why is she still working there? A relative? I wasted 4 hours of vacation time and still have the leak. He asked me if I wanted to be put on the schedule for tomorrow, I said no thanks. I want a company that will show up on time and send the right person for the job. Check all of their bad reviews on Yelp, Google, etc.
"We apologize for your experience and used this as a training opportunity to coach our employee how to handle this situation if it were to happen again. We are very sorry for the mix-up and truly appreciate your business."
"We are happy to hear that you were pleased with Sean's work and service and we appreciate your business!"
"We apologize for your experiences and have escalated this issue to our General Manager. We would appreciate the opportunity to make things right for you and win your business back. Please contact us at CustomerService(at)ServiceExperts.com so we can discuss how we can prove to you that we value you as a customer."
"We appreciate this great review!"
"We apologize that you've had such a negative experience lately and appreciate you working with us to make things right for you. We truly appreciate your business and would like to continue working with you. Please contact our Customer Relations Specialist at (855) 817-0134 or [email protected] so we can find out more about your situation and work with our general manager to make sure you don't experience anything like that again. We look forward to hearing from you."
Three weeks later we had a leak because of a blocked water line!!!
After spending $13,000 for new equipment they charged us $84 for a house call.
I don't think that was very fair.
The company refuses to return my calls asking for a $84 refund.
Wesley Woods heating and air conditioning company has ripped us off.
"We are committed to providing the highest level of service and would like to hear more about your personal situation. Please email our Customer Relations Specialist at [email protected] or give us a call at 972-535-3899. We look forward to hearing from you."
"Thank you for taking the time to write this review. We appreciate your business!"
"Thank you for your feedback. Your experience is troubling so I am escalating this directly to our General Manager, who would like to talk directly with you. In order to promptly address your concerns, please provide your contact information to our Customer Relations Specialist by email at [email protected] or by phone at 855-301-2206. Customer service is extremely important to us and we are committed to 100% satisfaction."
"Thank you for taking the time to share your review. We appreciate your business!"
"Thank you for taking the time to share your review. We appreciate your business!"
"Thank you for taking the time to share your review. We appreciate your business!"
The tardiness of this vendor, and their lack of even acknowledging it, means I won't use them again. Heading home from work in the middle of the day to wait for two and a half hours is more than I'm willing to do with them in the future.
"Scheduling is one of the most difficult tasks any service company has to do. Since every customer deserves our best efforts to complete their job well, it sometimes requires more time than anticipated. Unfortunately, this means that occasionally we are late or have to reschedule, but we always try to give as much notice as possible. There's always room for improvement so we want to know more about your experience. Please email our Customer Relations Specialist at [email protected] or give a call at 855-301-2206. We would really appreciate any feedback you can offer."
"We regret you feel that we have not provided the expert service you expected or deserved and would like to hear from you directly about your particular situation. No one looks forward to a costly solution, but the proper & responsible fix for some HVAC problems can be expensive. Our technicians receive NATE-certified training to ensure that they diagnose issues properly and they are expected to provide outstanding, reliable service every time they visit a customer. We hope you will contact Patti, our Customer Relations Specialist, at [email protected] or give her a call at 855-301-2206 and allow us the opportunity to resolve this matter."
"We understand that unexpected expenses, such as most HVAC repairs, can be extremely frustrating. However, we firmly believe our prices are competitive, demonstrate value, especially when taking into account the dependable, timely and expert workmanship we provide. We do want to understand more about your concerns, so please contact Patti, our Customer Relations Specialist, by email at [email protected] and allow us the opportunity to understand fully the issue to help resolve your concerns."
"We are committed to 100% satisfaction so every customer is very important to us. Unfortunately, with all companies, there will be times when a customer may feel they have been let down. If that happens with us, we certainly want to hear from you. To better address your concerns, please contact Patti, our Customer Relations Specialist, directly by email at [email protected] or give her a call at 855-301-2206. Hopefully we will hear from you soon so that we can promptly understand your issue and address the issue!"
After the problems we had with the other HVAC company, the service provided by Wesley Wood Service Experts was outstanding. I did not pay until the system was fully operating. Unlike the other company, they stood by their warranty and would not even accept payment until I was 100% satisfied! Wow, what a difference!
They solved the mold problem, they had a service plan offered at a very competitive price and they even followed up with a phone call to ensure satisfaction. It doesn't get any better than that!
The electric bills are back to normal and the system has been working fine ever since. All of the excuses given to me by the other company were just that - excuses. Wesley Wood Service Experts provided results without excuses. That's service! Professional office staff, professional Technicians, outstanding results.
Five star business!!
"Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post."
"Thank you for taking the time to share your review. We appreciate your business!"
that the heat runs continuously and without regard to the thermostat setting. This is a very hot and expensive problem! Anyhow, we've tried multiple time (at least six times) to have the issue resolved and have been unsuccessful. They have actually sent a different technician out to our house three separate times to remeasure the size of the same dampers! When I call to ask about the status of the part (since weeks have passed) nobody can tell me. When I ask to speak to the manager I am told by the answering service that they will return my call by the end of the day because they are in a meeting. Of course, the problem is that NOBODY ever returns the call! It's a shame that some incompetents have truly run what once was a descent company straight into the ground. AVOID them at all costs!!!
"Unexpected expenses, such as most HVAC repairs, are frustrating; we understand. However, Service Experts Heating & Air Conditioning believes that our prices are competitive, especially when dependable, high-quality workmanship is taken into account. We invite you to compare us to other service reputable HVAC professionals. We hope this explains our intentions and could perhaps earn your business in the future. Regardless, thank you for your comment."
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
319A Westtown Rd, West Chester, PA 19382
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