Tom Minshall

Arrived at expected time. Made a phone call to Bosch, reset the error code. Ran a diagnostic, thinks a door lock or jam caused the error code. Washer now functioning. No new parts needed (whew!)

Service was never provided.

Samsung Clothing Washer malfunctioning and chose Rosedale Service/Thomas Minshall from Angie's List. Called and asked if they knew the product line - to which they responded "Yes". Upon first visit, technician could not determine the issue and left - leaving a bill for $100. As machine was still malfunctioning, I called and they agreed to send the same person back! He returned and determined a new part was needed. I asked how quickly can it be repaired - there are 4 teenage girls in this house and days w/o a clothes washer is a bit of dilemma. The technician told me he'd order the part in a day or two, it would take several days to get in, but was then he going on vacation for a few days, so probably 10 days to have the appliance repaired! I asked if he could order the part the that day, and have it overnighted - that I would pay extra to expedite it. "That's not the way it works around here," he said. I called the office, and explained what was going on. The proprietor told me he'd check into it, but they were busy and maybe they could find someone else to help. I hung up, ordered a few parts on line and had them delivered overnight. I did not know exactly which part I needed so I ordered a few extras (water pump, motor, etc.). Yes that was inefficient, but much cheaper and faster than dealing with Rosedale Service. The parts came the next morning, I put them in myself and was back in operation. Be careful with this service provider. They do not seem to know the meaning of Customer Service. I paid my bill to them, and they cashed the check, but they did not deserve the money. Do not use Rosedale Service

After searching Angie's List called Rosedale Service as our 11+ yr old Frigidaire refrigerator was making a buzzing noise frequently and no longer cold enough. Got a live person who was able to get me on the schedule for the next day. I called in the morning after 8:30 am to find out the approx. time to expect the service person. Craig arrived within the 10-12n window I was given at 11am. After checking out the refrigerator, Craig said it had a bad starter relay and that the compressor was probably bad or about to go as it was hot when tested. Suggested we'd be better off getting a new refrigerator. Decided to follow his advice.

I have used Rosedale 3 times now, and am very pleased with them. They are not directly inexpensive, but you get more than you pay for. They really know what they are talking about, and several times they have suggested solutions that cost us nothing and gained us a lot, while other repair shops have suggested expensive solutions then couldn't deliver.

See above. Nothing much more to it. First time I used them they were very responsive and did a great job although pricey.

The technician that came out was professional and polite. Only took him about 20 mins to complete the job. When I received the bill I was shocked at the price. I haven't had a lot of repair work done in my home to have much to comparing it to but it just seemed very expensive. I would use their services again in the future after doing my research on pricing. I should have asked when I called but was in need to have the repair done ASAP.

The water supply line was not supplying water due to it freezing. They gave me advise on how to prevent it from freezing. The oven was making a noise due to the timer going bad. Every time I've called him he's "Johnny on the spot". The quality of service is worth the price.

Way too expensive for service rendered.

I would definitely use his services again when needed.

Was able to fix our almost 20 year old Frigidaire refrigerator and it has been working fine since.

I call on a Tuesday and they ask I call back on thursday at 8 am to schedule an appointment, (1/2 day off work). At 8am a guy that doesn't have a clue of my last call asks me to call back in a 1/2 hr. At that time they say they will be here at noon. Keep in mind I I gave them the make and model number of the oven. Guy shows up and tells me he cant do anything because he got a new truck that wasn't stocked with parts, So same drill the next Tuesday: call at 8 am that morning for my schedule. OK coming at 12 pm. didn't make it to one pm. tried to leave with the burner a 1/4 inch off the stove. Then charged me $300. Don't ever call these crooks.

The person who came out was great. He ordered the part and then came back as soon as it was delivered. He was polite and on time. He really seemed to know what he was doing and have a lot of knowledge. He handled a fairly difficult issue and completed quicker then expected. I will definitely use them again.

He did a great job, at a fair price, only problem was he said he would come Tuesday at 8:00 am but when he was not there by 9:00 am I called him and he had forgotten our appointment and we had to reschedule for Wednesday, when he checked out the washer, he did not have the part he needed so we had to wait til Friday for the repair to be completed. Our washer was not that old......how could he not have the parts he needed on his truck? It was a common washer!

They did a good job fixing the dryer. Replaced a couple wheels that the drum runs on. I thought the price was a bit high, but it was quality work.

Tom of Rosedale Service is fantastic! I'm so glad I read the reviews on Angie's List - because those reviews brought me to Rosedale Service. Professional! Personable! Tom explained everything. And his apprentice, Joey, was great! Both explained the problem and fixed it promptly. I highly recommend Rosedale Service.

Arrived mostly on time, very polite.

Fast response to my call, fixed the problem

This is the second time I have used this provider (once before for my dishwasher), and I will always use them for appliance repair. Tom is truly a professional, he came out quickly and explained everything to me that he was doing. He even came back free of charge a week later when the washing machine was acting up again.

Not impressed. First visit they determined that the electronic board and one fan was not working but they did not have the parts to repair it so had to order them. Refrigerator was unplugged and doors left open for the days in between visits. When they returned with the electronic board and one fan to replace the faulty one but the other fan was now not working either, although it was working when they left the first visit. When questioned what might have happened I got a 'I wouldn't replace something that didn't need it'. The team was comprised of two young men, one which I didn't know at the time was a trainee. They never told me that which would have been helpful as I kept hearing cues that he didn't know what he was doing. They seemed to have to re-do several things that were not done correctly. The trainer of the two had an attitude issue. It was clear that he hadn't had any training in customer service and was condescending and outright rude. Interestingly they left the broken parts for me to dispose of instead of asking if they could take them to recycle like other companies have done. The weather was bad, heavy rain the day they came but they didn't offer to remove their shoes or have covers for them so they didn't track through my home. As they pulled out the refrigerator I commented on the floor being dirty, but there was no offer to wipe it up or given an opportunity for me to clean it before they put it back. Would have been nice since it is so hard to move. There was no itemized receipt, felt that they just pulled the charges out of the air. Definitely didn't feel like I got a fair deal, no way of telling if I was getting ripped off. I did a follow up call to the owner of the company to give him feedback and was met with defensive attitude and that the charges are all according to the and quot;bookand quot;. Just got a unsettled feeling about every aspect of this company.

Called Rosedale Service late on 21 May. Rosedale Service came out on 22 May and determined washer needed new belt (belt was obviously shot), which had to be ordered. Rosedale Service installed belt the next day (23 May), however, that did not fix the problem. Rosedale Service returned the next day and determined a seal was causing the belt to slip (and burn up). Seal was ordered and installed on 28 May (after the Memorial day holiday), along with another new belt. Washer is working fine now. While the above took days, the real problem was masked by the belt failure. New belt worked fine after installed, however, it failed that evening. 2nd belt showed signs of burn through. Observation: taking apart the washer in our our laundry center was not an easy task. Rosedale Service cleaned up the work site after the repair. I would call Rosedale Service again if needed.

The price for 11/2 hrs of labor was outrageous at $375.00.

Craig arrived on time and knew just what to do. He had the old busted part taken out of my fridge before I could offer him a cup of coffee. He tried to adapt a part he had on his truck, and when that didn't work, he just ordered me a new part and returned promptly to put the new part in. He accommodated my schedule for both visits. My fridge works real well now, and I am happy with my experience with Rosedale. I would recommend them highly for appliance repairs.

My 7 year-old Bosch dishwasher flooded the kitchen. I called for service from ABC Appliance, where we had bought it, and they actually recommended Rosedale for Bosch, so I called Rosedale. The guys (Craig and Joey -- I think) came as promised the next day and diagnosed the problem. I have lived in many houses and had lots of contractors and service techs work on them, and I'm used to listening to them when they come to work in my house. I was very favorably impressed with Craig as he diagnosed and explained things to the other guy, whom I've got to think he was training, at least on Bosch dishwashers. Craig said he'd order the part and get back to me in a couple of days. And he did just that. 2 days later he installed the new part, and I don't have to hand wash the dishes anymore -- hurray! I certainly liked these guys enough that the next time I need appliance service, I will call them. Sometimes I get the feeling when the service people work for the place that sells the appliance, they are a bit quick to suggest it's time for a new appliance. Just a feeling I developed after our refrigerator, which was bought at the same time as the dishwasher from the same place, needed repair and was told, and quot;well, if the repair is about equal to 30% of the cost of the appliance, it's time to replace it.and quot; Blah, blah, blah. I don't intend to buy a new expensive appliance every 6-8 years, for cryin' out loud. I'm going to use the people who are in the business of fixing them, not selling them. I will call Rosedale the next time I need appliance service. I hope they stand the test of time! I don't have a good review for the cost. I did not compare with any other company. And I was so desperate to have the dishwasher fixed, that I didn't even ask about a dispatch fee, etc. when I set up the appointment, so I don't have information to share about that. Next time I will ask more questions.

Their response was quick and on time. Repair was costly, but I don't know if it was out of line or not. Almost decided to get a new dryer, but too much going on and this was a satisfactory outcome.