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Thoroclean

Carpet Cleaning, Upholstery Cleaning, Floor Cleaning and Waxing,

About us

Carpet, Upholstery, Tile/Stone,& Drapery Cleaning. Water/Extraction & Drying Services.

Business highlights

71 years of trusted experience
Emergency Services Offered

Services we offer

Carpet, upholstery, drapery, tile & groute cleaning, truck mounted steam, truck mounted dry cleaning, oxi-cleaning, scotchgard & teflon protectors, microban disinfectant, allergy relief treatment, freshen-all pet odor removal & professional spot treatments. Water Extraction/Drying Sevices and Smoke restoration services.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

20%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.48 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
13%
3
0%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.4
value
4.6
professionalism
4.5
responsiveness
4.8
punctuality
4.9
Showing 1-8 of 8 reviews

frank S.
04/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown
Description of Work: Cleaned family room carpet. They were prompt, courteous, and professional in both their appearance and work. They did an excellent job in cleaning a carpet that had some tough dirt spots.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandya K.
12/2014
5.0
upholstery cleaning
  + -1 more
Good
Description of Work: Clean carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Maryanne C.
04/2012
5.0
upholstery cleaning
  + -1 more
They were a bit pricey, but I was happy with the result.
Description of Work: Cleaned upholstered furniture

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

David H.
08/2011
4.0
carpet cleaners
  + -1 more
Initial phone contact was rather impersonal. Receptionist provided minimal information. The service men were cordial and businesslike. They discussed the process in detail and immediately asked about extras such as scotch guard and microban procedures. The procedures appeared to be very efficient, and they were sure to protect the rugs by putting protective material under all of the furniture legs. The cleaning was completed in less than an hour, and there seemed to be no problems as a result. The two service men were cordial but seemed impatient and less than friendly. The personalities of the staff seemed to be the least satisfactory element of the entire experience.
Description of Work: Cleaning of carpets in all downstairs rooms plus basement steps .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$386

Ann R.
06/2011
1.0
carpet cleaners
  + -1 more
See above.
Description of Work: Had them clean the carpets in the Master Bedroom, Loft, Hallway and another bedroom. The carpet is only 4 years old and only had a couple of areas that really needed cleaned and that was in the Master Bedroom. They came in and cleaned everything so fast I questioned if it was really done. They when I questioned the areas because I didn't think they looked good, the Carpet Cleaner told me that was as good as they were going to get due to "wear and tear". And then he tried to tell me that my Bischon must have layed in the one area and I told him no, my Bichone sleeps on the other side of the room on his dog bed!! Even after I questioned him on the areas I wasn't happy with the Carpet Tech did not offer to go back on work on them a bit! I didn't want them to come back because I didn't want the same Carpet Tech to show up.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$297

Dan F.
02/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Looked like new when finished. They arrived reviewed the areas and concerns, then the crew explained the process in detail. Was thinking of having the carpets disinfected prior to their arriving, but they felt suggested having done the next cleaning. Appreciated their honesty especially before the holidays.
Description of Work: They were running different specials for cleaning and scotchgarding. Scheduled them to clean & scotchgarded 5 areas, was running a special pay for 4 get the 5th FREE. Had them add 2 dining room chairs when they arrived.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Richard K.
12/2010
5.0
carpet cleaners
  + -1 more
It turned out excellently. It was a challenging job and they did great work. The carpets look like new.
Description of Work: They cleaned the carpets in my daughter's apartment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Dan F.
02/2009
5.0
carpet cleaners, upholstery cleaning, floor cleaning
  + 1 more
Customer service friendly and pleasant. Techs were on time, called before arriving to let me know they were on the way. At my home evaluated my property, explained the benefits of services available, then simply asked what I wanted to do. Took their time and paid attention to detail.
Description of Work: Carpet and upholstery cleaning, scotchguard and microban.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

    Contact information

    1554 Paoli Pike, West Chester, PA 19380

    www.thoroclean.net

    Service hours

    Sunday:
    8:00 AM - 5:00 PM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Upholstery Cleaning,
    Floor Cleaning and Waxing,
    Water & Smoke Damage,
    Dry Cleaning,
    Drapery Cleaning,
    Ceramic Tile

    FAQ

    Thoroclean is currently rated 4.4 overall out of 5.

    Sunday: 8:00 AM - 5:00 PM

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 9:00 AM - 12:00 PM

    Thoroclean accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Thoroclean offers free project estimates.
    Yes, Thoroclean offers eco-friendly accreditations.
    No, Thoroclean does not offer a senior discount.
    Yes, Thoroclean offers emergency services.
    Yes, Thoroclean offers warranties.
    Thoroclean offers the following services: Carpet, upholstery, drapery, tile & groute cleaning, truck mounted steam, truck mounted dry cleaning, oxi-cleaning, scotchgard & teflon protectors, microban disinfectant, allergy relief treatment, freshen-all pet odor removal & professional spot treatments. Water Extraction/Drying Sevices and Smoke restoration services.

    Contact information

    1554 Paoli Pike, West Chester, PA 19380

    www.thoroclean.net

    Service hours

    Sunday:
    8:00 AM - 5:00 PM
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 12:00 PM